Hotel maravilhoso! Ótima localização, equipe simpática e bem preparada, estrutura incrível e preço justo. A única coisa não tão perfeita é o quesito comida. O café da manhã era basicamente igual todos os dias e no cardápio de lanches/refeições não haviam muitas opções também. Era tudo bem gostoso, mas com pouca variedade. E uma certa demora no atendimento também De resto, tudo é absolutamente impecável
starstarstarstarstar Ana Elisa Klas
Forget about Ocen "Dream" and think about Ocean Nightmare.
Unfriendly, incompetent and unprofessional staff working on a facility in shambles.
While they were not willing to let me check in half an hour earlier, they didn't bother to check the room's condition.
Right after entering the room for the first time the water start backing up from the drain and inundated the room. I called and they sent a maintenance person who said that the issue was fixed just to see this happen again after 5 minutes.
Again they sent the same person, again he claimed that he fixed it just to see after half an hour that water coming in the room.
While they were scrambling to fix the drain the a/c start leaking and now water was coming from all sides.
At this point I asked them to refund me the money I paid which they refused and offered to put some towels under the a/c to soak the water until the next day when they will fix it.
After a lot of discussions they offer to change to another room right in front of the pool where music was blasting at an extremely high decibels level, far from a relaxing vacation. Actually you can hear the strong bass half a mile from the hotel when you are walking on the beach which I was doing while waiting to check in.
The conclusion is pay few more dollars and stay in a different place, not worth the aggravation. There are are many places to choose from.
This place should not have a license to operate.
star Faust D
Muy bonito lugar, pero los alimentos no tan buenos, quizás porque todas las materias primas (como las carnes) se sienten que estuvieron congeladas.
starstarstarstar Lacho Acuña
Go thru Air BnB to know what room you’re getting. We were on the second floor in a newer unit overlooking the ocean. It was so perfect. The pools were amazing. The swim up bar was open (but pricey). The beach was maintained, although we didn’t go in the seaweed season. I would stay again.
starstarstarstarstar Brianne Fischer
Una vista increíble ! Una piscina frente al mar ! Un lugar agradable para pasar en flia amigos pareja ! Atención excelente y podes pasar el día también
starstarstarstarstar Ana Salazar
Pusieron la pelea del canelo en cañón para poder disfrutarla, se me hizo buen gesto del hotel.Buenas instalaciones.
starstarstarstarstar Gerardo Lopez
Un hotel viejo, en mis días de hospedaje estuvieron suspendidos los elevadores, una vez reparados hacían crujidos raros También el primer día estuvimos en la alberca (la cuál está sucia ya que tiene cabellos y papeles) nos dio un choque de electricidad a los 4 integrantes que íbamos, hicimos el reporte y nos dijeron que no detectaron nada La última noche un amigo tuvo que irse de emergencia porque se le hizo tarde para su vuelo y al hacer el check out se sacaron de la manga que por políticas de la empresa se hace un cobro de $40 dlls por no entregar la pulsera de plástico que al final solo rompenEn fin es la experiencia de un motel de paso con una bonita vista al mar
star Adrián Reebs
Stayed here 11-12-21 through 11-15-21. Don’t recommend this hotel at all. The customer service was off as soon as we walked in the lady upon arrival🤦🏾♀️ and it was downhill from there. We stayed in a Penthouse, it was ok, the water pressure was really low and the water was cold. There’s a washer in the room that didn’t work after we were told it works, with no dryerin the room or anywhere on the property🤦🏾♀️. My friend and I were taking pictures on the swing outside by the beach we were told that the facility only allows 2 pictures on the swing after seeing everyone else take a million pictures on the swing lol, but we didn’t argue with anyone there about anything we just know not to ever stay there again. The only ok thing about this hotel was the location. It was walking distance by all of the hot spots.
star Catressa Goolsby
All I have to say , we had a magnificent time. The location was great. Check in was pleasant.
The hotel has all the amenities we enjoyed! Beach view for the time we were there.
Well recommended food!! They had great food restaurant, bar made us yummy 🍹.
Everyone was pleasant with us
A must recommend place!!
starstarstarstarstar Ross Pino
Excelente servicio, amables y atentos en todo momento, 3l poder disfrutar de la alberca y la magnífica vista frente al mar. Les dejo una foto de la gran vista que se pude apreciar del mar.
starstarstarstarstar Lesli Gonzalez
Bathrooms in our room was dirty. No one can break a bill, always directing to a convenience store. The bar doesn’t give a fixed price kinda of the fly and whatever they want to charge. They will not split a bill, not very accommodating whatsoever. Don’t waste your money or your time!!!
star Lola and Grace
Buen hotel, ubicado en un muy buen sector a 5 minutos del coco bongo y del sector nocturno se encuentra frente a una de las playas más esquisitas para bañarse, cuando fui el hotel tuvo cierto detalles como los problemas con el ascensor que incomodaba un poquito, pero lo demás increible
starstarstarstar Pamela Cortes
This was by far the worst hotel experience I have EVER had. I went to Cancun in August and I did not think much about booking this 'hotel.' For starters, the main elevators did not work 95% of the time (I was staying on the third floor) and I had to go up/down the stairs each time. Both pools were dirty and had broken pieces of tile everywhere. I did not once swim in the pools. My sister slipped on water from a leakage in the AC. My room was out of water for a few hours so we couldn't use the sink, flush the toilet, or even shower. To make matters worse, COCKROACHES were in my room-- I was not comfortable sleeping in my room knowing that roaches were roaming the room. I also noticed that other hotels nearby had a team where they cleaned up the Sargasso from the shores. This hotel did not do that. The only perks that this hotel has is that it is very close to the night life scene, had a nice ocean view, had free bike rentals for the guests, and it was pretty cheap. But you are paying for what you get. Another thing that was not a big deal but a little annoying was the fact that they only gave 2 people out of the 4 people I was with wristbands that give you access to your room. Overall, the hotel is in desperate need of renovations inside and out, employees need more training in satisfying their guests, fumigate the rooms to ensure there are no roaches. This is not my first time in Cancun and I am extremely disappointed in their hospitality. Never again will I stay here at Ocean Dream.
star Emmanuel Moyo
Organice una boda en el hotel y todo el staff fue muy amable, constantemente ofrecían su ayuda e incluso nos apoyaron con mobiliario. Muy recomendable.Por otro lado, los invitados se hospedaron en el condominio y definitivamente se fueron muy desepcionados de las instalaciones.~Habitación 503 Los controles no tienen pila. La cortina del baño tiene moho. La chapa de la puerta y botes de basura están afectada por el salitre. Cucarachas en la habitación. El refrigerador no sirve.~Habitación 305 El lavabo de la cocineta no sirve. La puerta del baño se atoraba (tenían que abrir desde afuera). La llave del baño está floja. La puerta del balcón esta muy dura y no se podía abrir.~Habitación 603 La puerta principal está rota, se tiene que usar fuerza para abrir. Se entregó dos horas tarde. Una habitación muy simple, nada de diseño.~Habitación 502 No sirve el aire. No había internet. Cristal del balcón está roto.~Habitación 110 No tuvieron aseo durante toda su estancia. No les dejaron toallas. No tuvieron papel de baño.~Habitación 609 La única que puedo recomendar, lindo diseño y sin fallas.Por último, las áreas comunes; las albercas requieren mantenimiento, les falta mucho azulejo y varios de los invitados se fueron cortados, los asensores fallaron y los huéspedes tuvieron que usar el de servicio, además el guardia de seguridad "cuba" (no nos supieron dar su nombre) muy grosero.Mi recomendación es: asegúrate que te hospedas en el hotel y no en el condominio, los invitados intentaron comunicar sus inconvenientes con las habitaciones en recepción pero no puedieron apoyarlos por no ser responsables del condominio girasol. La vista definitivamente es hermosa y si tienes suerte quizá veas desovar algunas tortugas, pero para ser honesta, yo no me vuelvo a hospedar ahí, es claro que no le dan el mantenimiento necesario y no les interesa dar un servicio de calidad.
starstar Yeri Uscanga
Utilizei o Day Use deles, com direito a piscina, drinks, Puff na areia, guarda sol e toalhas, tudo por 490 pesos por pessoa, fantástico. Fora o atendimento, 5 estrelas, virei cliente.
starstarstarstarstar Kassia Real
We spent one night here after spending our vacation in Tulum and Playa Del Carmen, we stayed because it was closest to the airport and we thought, why not? But I was immediately turned off, perhaps because I had an awesome experience at the other locations I stayed in prior to coming here, this was not as clean, the room was small and just looked grungy. They ask that you don’t flush the toilet paper, well that just eventually makes the bathroom smell badly.The elevators were small, dirty and hot when the worked. The stairway was yucky too.The pool area was just okay, it had a niece view of the Ocean but that’s the only thing I liked, no variety of music just reggaeton, you could forget about a peaceful quiet pool side moment, but I guess you don’t come to Cancun for peace and quiet.The worse part was when they issued the bracelet they use in place of a key they gave us access to another room that was occupied by another party, they were not in the room at the time and luckily for them we are not thieves, we immediately made them aware of the error, hopefully this doesn’t happen often.I didn’t like staying here at all.
star Lynna Aviles (Mimi)
Pros: 1. Has a beautiful ocean view. 2. Staff was friendly and helpful to us. Only issue was we needed extra towels which we didn’t get til the next day. 3. Very convenient location to food and attractions in the hotel zone. Did mostly walking with some shuttle bus trips for further outings.Cons: 1. Upon arrival, there is a group of solicitors/sales people (IDK if affiliated with hotel) who try to befriend you and sell you a “software” that has vacation deals. We got stuck listening to it and wasted over an hour for something we definitely did not want from the beginning. That was a rough start. 2. Needs remodeling and work done to the rooms. Sinks were old, shower was dirty, outlets were horrendous, floor felt sticky, TV didn’t work. 3. Elevators rarely ever worked so we took the stairs everyday. Very small and sketchy. 4. Building needs some remodeling. Only 1 pool was open until the 2nd opened our last night. 5. The sliding doors in our balcony did not close all the way which created loud whistling noises and let in warm air when the hurricane came by. That made the room all humid and noisy which did not help with our sleep.Overall, it wasn’t a great experience but the location was what helped the most for us. This is no more than 3 but I’m giving it a 2 star. You get what you paid for.
starstar Benny V
Excelente Hotel: la ubicación es perfecta ya que de noche están cerca los antros y bares más populares de la zona hotelera; sus cercanía a pie de playa lo hace ideal para descansar. El servicio y la atención es excelente; Los puntos malos son: la comida del restaurante es mala, las escaleras de emergencia son incómodas de usar, los elevadores son viejos y pequeños y a veces no funcionan.
starstarstarstarstar Abraham Gálvez
Administração muito ruim . O checkout foi feito 20 minutos depois das 12:00 foi cobrado taxa sem nenhuma flexibilidade. De todos os hotéis que me hospedei esse foi o único que não teve nenhuma tolerância no checkout .
star Paola Akimoto
Estivemos hospedados de 13 a 17 de março. Uma delicia de hotel,pequeno para os padrões de Cancún, mas com acomodações aconchegantes e limpas, bem na frente da praia. Localização ótima , perto de vários restaurantes.A maior nota que dou é para a gentileza, amabilidade e carinho dos funcionários, tanto da recepção como as camareiras,Em especial ao Sr. Manuelito que nos conseguiu um up grade para um quarto com cozinha e berçopois estávamos com crianças. Conseguimos um quarto/sala com varanda e uma vista maravilhosa.Quero voltar e ficar lá de novo..
starstarstarstarstar Mara Lucia Carneiro
Péssimo atendimento da recepção e condições péssimas de limpeza e conservação. Os quartos com vista para o mar possuem o único benefício do local: a bela vista do mar de Cancún. O quarto em que ficamos tinha diversas baratas, o piso estava engordurado e as toalhas estavam manchadas. Logo no primeiro dia relatamos o fato para a atendente na recepção, mas nada foi feito além da arrumação do quarto. A acomodação que ficamos tinha uma pequena cozinha, mas os poucos acessórios existentes não estavam em bom estado (uma faca estava totalmente torta) e não havia sabão e esponja para as louças. O atendimento na praia é muito demorado e confuso. Pedimos três pratos no primeiro dia, mas dois deles não vieram, mesmo após uma hora de espera, e um veio errado. O local é muito bonito, mas precisa de uma troca urgente na gestão.
star Marcos Piellusch
Para começar passei semanas tentando me comunicar com eles por email e sem reposta. Cheguei e recebi um quarto com piso grudando. A descarga do banheiro não estava funcionando e uma das toalhas estava manchada. A noite havia baratas no Meu quarto e no banheiro. Contei mais de 10, uma delas enorme. Pedi providências e a gerência disse que nada podia fazer. A descarga do banheiro consertaram. Apesar de ter cozinha não tem utensílios suficientes, os pratos nem podem ser usados no microondas. A água quente do chuveiro atende 1 pessoa e metade do banho da segunda. No Último dia Ainda para colocar a cereja no bolo, não havia água nenhuma. O único ponto positivo é a localização. Só isso.
star Fabiana Anita
A suíte é enorme com cozinha completa, perto de tudo, tem mercados pequenos a menos de 100 metros, um mercado grande e excelente a uns 500 metros, o Coco Bongo a 200 metros, o ponto de onde saem as excursões a uns 500 metros, tudo com excelentes transportes públicos, tanto que essa foi a única vez na minha vida que dispensei o aluguel do carro, fiz por dois dias e não renovei pelos outros 15 dias que fiquei em Cancun. Recomendo esse hotel.
starstarstarstarstar Sergio Zaha
Hotel muito bom, excelente localização, frente para o mar, praia bonita, tem restante, piscina, próximo a shopping, lojas e melhores festas de Cancun.
starstarstarstar Igor Bandeira
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