Resort 5 estrelas onde você é tratada como rainha.9
starstarstarstar Ana Maria Fuentes
Fantástico este Hotel. Agradecemos a todos os trabalhadores por fazer nossa estadia aqui um verdadeiro paraíso. Muito Obrigado Ocean Casa Del Mar, Cayo Santa María, Cuba
starstarstarstarstar Alejandro Oca
Hotel Muito aconchegante com serviço All-inclusive razoável. Acesso ao mar muito fácil e staff muito prestativo.
starstarstarstar Jsavr
Sujo velhinho muito safado nada se parece com aquelas fotos do paraíso da piscina suja, sem copos de bebida eu fui há dois anos e estava realmente empolgado sem vontade de voltar para as chaves
star Segueta 777
Sucio muy sucio viejo nada se parece a esas fotos del paraíso la piscina sucia, sin vasos para bebidas fui hace dos años y realmente quede de ilusionado sin deseos de regresar a los cayos
star Segueta 777
Praia espetacular
starstarstarstar Augusto Guerrero
Playa espectacular
starstarstarstar Augusto Guerrero
Este hotel ainda está aberto porque está em Cuba. Em qualquer outro país eu já teria falido
starstar Carlos Pérez
Éste hotel continúa abierto porque está en Cuba. En cualquier otro país ya hubiese ido a la quiebra
starstar Carlos Pérez
Muito bom esse hotel. O serviço especial. Tudo muito limpo. Um dos meus favoritos
starstarstarstarstar Sandyfotos Guinaga
Muy bueno ese hotel. El servicio especial. Todo muy limpio . Uno de mis preferidos
starstarstarstarstar Sandyfotos Guinaga
Durante nossa estadia em dezembro de 2019, desfrutamos do hotel e de todas as suas comodidades. Os quartos eram muito limpos, comemos bem e a praia é linda.Viemos como um grupo de 10 pessoas. Um casal teve um problema com o quarto. A porta da frente. Mas tudo foi resolvido rapidamente graças ao gerente Félix que cuidou muito bem de nós neste momento e pelo resto da nossa estadia. Um homem atencioso, muito profissional e rápido.O grupo com o violinista é incrível. Uma festa a não perder.Finalmente, tivemos uma estadia muito agradável. Temperatura linda, praia excepcional e o local é muito bonito.Nós definitivamente voltaremos.
starstarstarstarstar Christine Lefrancois
Súper Hotel.... Me ha encantado. Muchas ofertas, personal atento...y todo muy limpio. Había mucha variedad. Tiene una vista espectacular.
starstarstarstarstar Lia Carrillo
Muy mala atención del Gerente , la querida que es la comercial y son Domenicanos para que sepan a quienes me refiero. La Domenicana muy mal que realiza su trabajo cuando fui al hotel de 2 habitaciones que había reservado para fin de año solo había una disponible ? luego de haber pagado 2 habitaciones para mi familia...tuve que arreglar todo por mi propia cuenta como si yo hubiera inventado un cuento ..hasta que comprobaron que estaba pagado pero ella su error solo cobro una y el mal rato que pasamos y pésima bienvenida!!!
star Dinora Maqueira
Beautiful resort in Cayo Santa Maria, friendly staff, great beaches, 2 big pool areas and lots of food choices. Will definitely go back sometime soon. Long bus ride to and from but it gives you a chance to see true Cuba going through towns with 1 bathroom break stop. Everyone that has a bad review of this place probably forgets that they're in Cuba when they're expecting a Bahamas or Fiji type vacation. 10/10 would recommend to anyone looking to book. Gardeners were among the most friendly people we encountered on the whole trip.
starstarstarstarstar Kyle Zavitz
This place is really Beautiful, the Entertainment Crew is Awesome, Thanks to Carlos, Leo, Rosalie amoung some of the Team. Also very grateful to Mr. Edgar Manager of the Privilege Club and Miss Laura for taking good care of us. I'll definitely will be coming back, Cheers!
starstarstarstarstar Suffer System
Nice resort if you want to disconnect and relax. Even the weather wasn't good for the first three days of 7 day vacation, we had a wonderful time. The servers were amazing, the beach was nice and there was lots of room for everyone.I would recommend this place for anyone hoping to disconnect. And even if you don't want to completely disconnect, we were given 7hours each of Internet connection (14 hours between me and my wife) which allowed us to keep in touch with family and friends.Hang up your hat and relax!!!
starstarstarstarstar Mike and Leslie Ouellette
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay is the staff. People are AWESOME!!! Food was very tasty and entertainment rocks! Keep up the good work, guys!
starstarstarstarstar Yosán Prieto Cordovés
Powder sand beaches, can snorkel from the beach, good spot in front of the boat house. Options of busy or quiet pool areas, friendly staff. Rooms are a good size, but some rooms don't have a shower, just deep tub with hand held sprayer. Buffet is a better choice for food, restaurant wasn't worth the late sittings. Snack bars also a good choice.Overall clean and decently maintained. Went with 2 adults, 3 kids, everyone came home happy. Didn't use kids club but did the nightly "mini-disco". We won't return, but it was worth the price.
starstarstarstar Ian Kerr
It waspretty crowded over New Year time, but after Jan 2nd got much much better. Resortvery clean, nice personnel, shows. I would like to thank Edgar, one of the front desk managers, who helped us to organize last minute Birthday Party for one of our friends.... thanks to him it was a very special evening.. He made it happened. ,, Thanks Edgar
starstarstarstar Maggie Salehi
Most importantly.. My wife loved it! Relaxing pools, good buffet and great beach. Very polite and accommodating staff. Right beside the spa for a little more private piece of paradise.
starstarstarstarstar MiGuy Digital
was in an ocean view deluxe room. surprised there was no tub, stand up shower only. took room services three days to service mini bar. coffee machine took 2 hours to make a pot of coffee. had to get coffee cups, sugar, and creamer from buffet for our room. But... the view was nice. room was clean and all the employees very kind.
starstarstar Barry Green
I just came back from this resort 2 days ago. It was just my boyfriend and I but we were very disappointed. Food, location, services were okay but activities were a 1/5 for me. It was extremely boring. Everything was done and dark after 9pm.
starstarstar Celina Mao
We just came back from Ocean. Our trip was amazing! Is there things that could need to be improved on ABSOLUTELY..... BUT it's Cuba!! The people are so friendly! The hotel is located approx 1.5 hrs from the airport. Beaches are amazing....great sand and clear water. Was pretty calm waters, but be careful there is lots of coral spots to bang your feet on. They offer catamarans (with captain), paddle boats, kayaks to use most times during the day.
We were a group of 8 with 3 different rooms. We did have the privilege bands. Which gives you late check out, access to a select part of the beach. (Never monitored) select restaurants. So no waiting for omelette or stir fry. I feel the food was a little better then the buffet. A butler who defiantly pays attention to you....if you make complaints. If you are quite tourists they don't pay much attention to you.
There are a few things that others have addressed
-pool towels station is open at random times
-24 hrs snack bar is NOT open 24 hrs
-not all the balcony doors lock
-saw 1 coachroach (no big deal)
-tiles are broken in pool areas
-food options are inconsistent. Ex. yogurt available one day not the next
-can be dark at night, bring flashlight in case your room is far.
Suggestion on some items to bring
ketchup. Soya sauce. Peanut butter. Hot sauce
Snacks. Flashlight Drink container.
Don't get items for the Cubians. feminine products, fishing items, soaps, baby items, toys etc.
We ate at the Limoncello (Italian) 2 nights it was good. Origami (Asian) was good too. Please keep in mind the beef is different then what you might be use to. Mikes coffee was a great touch!
There is nothing much located around the resort other the marsh land. There is a small market within walking distance, or a bigger market for 2 cuc per person for the double decker bus or 10 cuc for a taxi. They do have some restaurants...with pizza (sorry we didn't try it) nice to get away for a few hours.
We did do a catamaran tour for 99 cuc each. Included snorkelling, lunch, dolphin encounter, time at the beach. You can pay an additional 15 cuc each to swim with the dolphins (pretty cheap compared to other islands we have been too)
You can exchange money at the resort, you will need to bring your passport. Only exchange what you need as they do not allow you to bring it home. You have to convert it back at the airport.
You get 7 hrs of wifi per person for the week to use whenever. There was times it was hard to log in, but not too bad.
Overall we had a fantastic time!! We would totally go back!!
Life is what you make it.....only you can make it a GREAT trip!!
starstarstarstar Kim Inkster
Loved the place! The food is edible and much better than most places in Cuba; the buffet is not that bad but the restaurants are really exotic and good. The beach is truly amazing and clean. The pool is quite nice as well. Everything is kept clean and the personnel is very receptive and nice. The coffee at Mike's is surprisingly good! I would reccomend this place for a family (there's a lot of things for kids) or a couple (lots of couples options as well) but if you have trouble walking, this gigantic resort is not for you. Also, the only hic is that our towels were stolen in the middle of the night and were never seen again. Aside from that, I loved everything there!
starstarstarstar Alexia Saumure
Powder sand beaches, can snorkel from the beach, good spot in front of the boat house. Options of busy or quiet pool areas, friendly staff. Rooms are a good size, but some rooms don't have a shower, just deep tub with hand held sprayer. Buffet is a better choice for food, restaurant wasn't worth the late sittings. Snack bars also a good choice. Overall clean and decently maintained. Went with 2 adults, 3 kids, everyone came home happy. Didn't use kids club but did the nightly "mini-disco". We won't return, but it was worth the price.
starstarstarstar Ian Kerr
I just got back from this resort yesterday; stayed there over Christmas. I would not reccomend this resort to anyone or ever stay at any H10 hotel again. This was my second time to Cayo Santa Maria; first time stayed at Dhawa (which I would totally recommend if going to that area). My fiance and I "upgraded" to privilege which was a total waste of money. Save your money and do not do this upgrade. No upgraded amenities in room, no room service, lots of ants, alcohol was very limited regarding the privilege (best was at the privilege restaurant and only could get at breakfast and dinner while eating), buffet below expectations for Cuba, privilege areas on beach and for shows were a free for all (anybody could use them; felt like guests fighting with guests over areas), not enough chairs at pool or beach either! The only positives I would say are: beach was beautiful, shows were great, and most staff were trying their best to make up for all the complaints that everyone was having. Left a bad memory for me, unfortunately will not be back to Cuba.😪
starstar Natalie Wilcocks
The hotel was ok, not 5 stars as they said, the food wasn't good and no taste, not a lot of choices, big line up on everything you choice to eat, the service was not bad accept the beach towels we was able to change them after 3 days, ants in the room, leak from the shower, not enough light walking to the Lobby. Music very loud we can't hear each other when talking in the lobby, no close area for party and disco. Not well informed when asking a question.
starstar Lina Obeid
Es un hotel espectacular. Muy bonito el diseño de los edificios y los interiores. La atención muy buena y la playa espectacular.... Muy bien surtido y en especial el café, fuera de serie. Felicidades a todo el personal..
starstarstarstarstar OD_ensambl e
¡Todo el hotel es una chulería! Mis amigos y yo decidimos pasar una semana en el hotel y fue la mejor decisión que tomamos. El trato de sus empleados es excelente, las habitaciones y mobiliario no dejan nada que desear y ni hablar de su comida, es deliciosa, las áreas comunes son preciosas al igual que las habitaciones. ¡Ha sido nuestra mejor estadía en un hotel! esperamos fielmente volver a fin de año para seguir disfrutando de este maravilloso hotel.
starstarstarstarstar Lisbeth Castillo
This was my 4th time staying at Ocean Casa Del Mar and would have to say it keeps getting better and better each time. The Animation activities lead by Big Dani are superb. His enthusiasm, attitude and personality are infectious. He really gets the guests participating and loving every minute of it. His awesome energy is what makes the activities so great. I look forward to returning time and time again because of this. Keep up the great work. With Big Dani and his team on board I am sure everyone will want to keep coming back!
starstarstarstarstar Andrea Alexander
I have been coming to Cuba for over 15 years. Not one other hotel has the quality of entertainment that Ocean does. The shows are excellent and the entertainment does not stop. From morning to night the entertainment staff go out of their way to make sure the guests have an amazing fun stay. Big Dani and Jarie are amazing and have made our stay here incredibly enjoyable. A+ Will be back for the 4th time soon
starstarstarstarstar Mila Klechnina
I see why this hotel is famous for entertainment. The 3 musicians - violin, guitar, drums - as much as I traveled, never seen anything like this. Michael Jackson show was insane and their introduction in the end was even more impressive than the show. The stuff these guys were doing was insane! Doing flips off the stage, one guy jumped off the stage and landed on his hands! And their animation team is good in general but one guy there, big Daniel, is just gold. Anything he did was spectacular. The show that quiz big Daniel's put on Sunday night was amazing! By the end of his aquagym the whole pool is participating. He really knows how to get clients going, you can't help but want to join the fun. Their tennis guy at the sport club was really helpful, i think the guys name was Lazaro... Their DJs are good, they put Indian music for a sikh group, Argentinian music and a group of 20 drunk Argentinian had a dance party the whole pool was dancing. Their entertainment is amazing!
starstarstarstarstar Letter Writing Services
Amazing place with great service. The people are really kind ! The ocean is amazing. The pool & activities too. I recommend that hotel 🔥
starstarstarstar Chris Ka
Horrible place ! Stay away Health Hazardous!!! They pick plastic cups out of the garbage and re-distribute back to the guest! This is a health issue if someone is carrying some virus. The most disgusting place I have every travelled to. Arguing everyday with Mr.Menilus who is a clown and a hotel manager who has no education or experience. H10 should be ashamed of them self for having such low quality staff and hotel. Do yourself a favour stay away from all H10 hotels. Also do not book with Sunwing they are no help at all! They are unprofessional and money grab vacation planners. Stay away from both they have no customer service!
star Blondie
The service is fantastic and the building the rooms are very very clean, the food is delicious, the beach in amazing, in general all the service is very kind, we want to thank Ronny our Butler he did a nice job, and made our stay comfortable and very happy, we want to thank to Edgar the customer service manager and privilege section he is very kind and helpful we want to come back next year with our family.
starstarstarstarstar zouhair kattini
Ocean and water activities were great. The room service was great. The panoramic bus was good to get to the shopping plaza's, and the classic taxis were fun to ride in as well.
They ran out of clean beach towels for 2 days. When we asked for clean beach towels from the truck we saw, we were told no because they were only for the rooms awaiting the arrival of the new guests. Food and alcohol were awful, service was not good. Had to wait over an hour at the snack bar for a ham or a cheese sandwich because the only buffet was closed... on more than one occasion!
No one seemed to have answers to our questions, a lot of locals attended the resort which is fine if they were polite and had regards for others.
We will not be returning.
starstarstar Ashley Moxley
Beautiful, clean and modern resort. The staff members are helpful and friendly. Even though we were able to communicate in English, they loved when we spoke the few words of Spanish that we knew. The food is good. It was my first time in Cuba and I was expecting the worse from what others have told me, but I survived. You might get tired of the buffet by day 5 so I suggest trying the restaurants.
starstarstarstar Krystal
Absolutely loved every minute! The hotel is beautiful - very clean and kept up. The staff is wonderful and really took care of us everywhere. The food was great - not really sure why people complain about it. Buffet always had a great selection of cooked food as well as fresh grilled meats and fish as well as pizza's, pastas, eggs and crepes. Snack bar on the beach has fresh grilled seafood daily and amazing paella made right there! Snack bar at the pool was also amazing. Drinks and coffee were superb. The beach is absolutely STUNNING- one of the most beautiful I have ever seen. My first time in Cuba and I was expecting disappointment, but we enjoyed every minute. Big hugs to Vania and Dayan from the beach bar and chef Michel from the Buffet- they took amazing care of us! Can't wait to come back
starstarstarstarstar Rada O
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