The stay was okay, but the customer service has been non-existent. We accidentally left our earphones at the property and requested them to send it to us via post. I never got a tracking number, or the headphones either. They were non-responsive and always told me that they will call me back - which they never did.
Right now, I don't have my 280 euros worth of earphones, OR a tracking number that I can go to Austrian post with to track my valuable headphones.
Bottomline is that if you don't need customer service at all, this is probably an OK hotel, but god forbid if you happen to need it, you will be left to fend for yourself.
star NSD Os
I can't say enough good things about this hotel. The rooms are clean and comfortable, staff is very friendly and helpful, and it's convenient to everything. Stayed here for 4 nights and would have stayed longer if we could.
starstarstarstarstar Lauren Waite
I don’t normally write review but personally i had to give the hotel a review for their accommodation.
The hotel was great. Every single room is unique. The hotel was nice to upgrade us to a honeymoon suite which was excellent. The staffs was friendly and the location was strategic. I am so glad that I booked here and will definitely go here again when Im in Innsbruck.
starstarstarstarstar Fatheha Hassan
Stylish and hip. We stayed in the family room which is very cramped and a bit cave-like. Claim to have air conditioning but the room was 27 degrees at night and we couldn't sleep unless we kept the door open. Probably fine in fall but I don't recommend the family rooms.
starstarstar Katy Mogal
Really great hotel! Super friendly staff and awesome rooms! The facilities are great, location is super great, and the garden is also quite cozy on a summer day for breakfast (or a drink at night!). Me and my girlfriend dropped our bags and went to visit the city when we were pleasantly surprised to come back to our room and see that the staff left a small bottle of prosecco and two glasses for us. Such a nice little touch! Definitely recommend this place.
starstarstarstarstar Loic Nadaillac
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