I booked a breakfast with a friend on Sunday, we were super well attended by Leticia at the reception, excellent service from her, super helpful.
About the coffee, I expect more, it's really simple, cost-effective, the cake was very dry, service in the lounge of the waitresses not very good (grumpy), could improve.
After the coffee was over, we stayed outside the hotel at tables and were approached by a “rascal” and there was no security at the hotel door, I think it's valid to have one, the hotel is very exposed, without any security.
Could improve more varieties for breakfast, they are still following COVID protocol, gloves, alcohol, I think it's super valid.
starstarstar Thais Carvalho
Great hotel, great service and great atmosphere. Just a suggestion: increase the variety at breakfast, I found it very limited, and with few options, but what I had was very tasty!!!
starstarstarstarstar Márcio Alessandro
Basic hotel with excellent location, close to the Grand Plaza Shopping de Santo André, Celso Daniel Park and shopping street. Only. There is no employee at check in, there is no employee at breakfast, there is no food at breakfast because there are no employees, the replacement takes a long time. To go up to your room by elevator, you need the entrance key which is a card. Modern if it worked, you almost always have to go to reception and change the card. WiFi worked well, room with closed window and internally regulated air conditioning. Parking is paid. But the cost benefit is low and overall I recommend it.
starstar Marcos Zanovello
Great and clean room, hotel is well located, right in front of a mall, very comfortable bed, clean and great towels, I didn't use room service, but by the hotel's standard, it must be excellent. Minibar with standard drinks and menu via QR Code to know the value before consuming. The breakfast is excellent, very complete and very well served, all top quality! Extra point for the cheese bread, it was excellent 🥳
starstarstarstarstar Thiago Alves
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