This really is a mixed bag. Positives first: staff is super friendly and amiable. Also, the Hotel as such is charmingly situated in one of Arequipa‘s lovely buildings. Hence, it appears to be a solid hotel at first sight. However, we made some unpleasant experiences. Serving such a breakfast, for instance, is nothing but audacious. Two rather dry rolls per person, one mini marmalade per person and one cup of tea or coffee per person… that’s it. They also ask if you want some scrambled egg, e.g., but never come back to ask if you need anything else.
The rooms as such also seemed rather nice initially, but after a closer look we detected some mould growth on the ceiling. When confronting the front desk personnel they only indicated that "it didn’t come off and needs to be painted". At least Gabriela (I think that is her name) acknowledged the problem and worked on a solution for us. She swiftly arranged another room for us and granted a refund. Also, the shower cabin needed cleaning dearly and some towels were either dirty or ragged (one of the small towels even had a hole!).
All in all, this is a neat place with great potential; however, poorly taken care of.
starstarstar Sebastian Lambers
Would stay again, could be an amazing hotel if for example the shower rail wasn't hung up with fishing wire. Having enough heaters for all 20 rooms instead of only 5. Breakfast was andean bread with just a plate of scrambled eggs, no options. But room was clean...
starstarstar K
The rooms are noisy and don’t have ventilation (especially if you’re on the first floor), the showers have next to no pressure and don’t get hot; sometimes you can’t shower because the water’s “not clean” according to the staff. I understand having inaccessible water sometimes - I just think this could be approached with more transparency and accommodation. We found ants on our sheets even though we hadn’t brought food into the room at all. Otherwise the hotel staff was nice and accommodating the place just was poorly designed.
starstar Lily Hock
Nice views from the balcony and central position. The building is very elegant. The drawbacks are that It's noisy at night and you cannot make the room completely dark. Also it can be a bit cold, especially the floor.
starstarstarstar Nicola Palla
Service was very nice, and breakfast very good. Room was clean and had all that I needed. I would suggest that a small heater be placed in the room; it was rather cold.
starstarstarstar Eric Wetzel
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