This is a nice, newly opened hotel that is working through a few growing pains. The shades in our room didn’t open beyond a 2 feet off the ground despite being placed in a “room with a view.” Maintenance came and fixed the shades which was very helpful. Rooms are small but it’s New York and you’re not staying at The Plaza—so temper your expectations and don’t be surprised when you don’t get a Texan-sized suite. Overall, my experience was great and I would stay here again!
starstarstarstar Shannon Lynch
I planned on staying in this boutique hotel for 2 nights, but after an emergency, needed to add one more. When I checked out after my initial stay, I did so feeling as if I would return again. The staff was so gracious and made us feel welcome each and every time we were around the lobby. The rooms were small, as NYC rooms typically are, but very well organized, efficient with their space, and felt nice to be in. The lobby had a great vibe and the bar area was nice to spend time in.
When I unexpectedly returned many hours after check out, I was quite distressed and needed to get checked in quickly. The manager did what he could to help me research a room, and when things became complicated with the app, he took over and managed my reservation for me. By this point, I had burst into tears and was fully sobbing in the lobby. The staff couldn't have been sweeter. They brought tissues, water, were kind and generous, and expedited getting me into a room, which I think they may have secretly upgraded to put me in a quiet spot. When I ordered room service, since I couldn't leave, the waiter couldn't have been kinder, and the food from the restaurant was delicious.
When I checked out, I asked the morning staff to thank the night staff for being so kind to me when I was experiencing a crisis, and he simply replied, "Of course. That's what we do here. We're all like family."
For me, this place felt like a warm home on a cold winter weekend.
starstarstarstarstar Amanda Aronson
Extremely friendly staff. Great location. The rooms are very small, good acoustics, there is no iron for ironing clothes, only a steamer (a problem for business people who want to have clothes ironed in a short time) the bathrooms... you have to move carefully so as not to injure yourself. The cleanliness of the rooms leaves something to be desired, dirty windows, floors and bathrooms. The bedding is very well washed. The restaurant serves à la carte breakfast, no matter the number of guests, there are always 2 very kind employees serving and that takes a lot of people's time. I hope you can review the negative points, even though you can't increase the size of the rooms.
starstarstar Marcia Souza
This was the best hotel service I’ve ever had in NYC! The staff was incredible! I was feeling a little tired after flying in from LA and jokingly said I needed caffeine, and minutes later I had a fresh espresso! The doormen knew us by name and the room was very comfortable. We will be back!
starstarstarstarstar Lauren Narosky
My family and I had an amazing stay. The staff went above and beyond. Everyone was very personable and I felt welcomed as a guest at all times. Anything we needed we received in a timely manner. 10/10 experience. Love the aesthetics of the hotel. The doormen also were amazing, helpful, and resourceful. Thanks for a wonderful stay!
starstarstarstarstar Chef Abbi Jai
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