My review is 10% about Ikal’s beach front restaurant and 90% about a waiter there named
Chris. I didn’t stay at Ikal but my boyfriend and I agree that if we ever came back to Tulum we would stay there. The food at this restaurant is incredible and fairly priced, which is very hard to find in Tulum, and the vibe of the hotel is incredible. More incredible though was our waiter Chris, we dined with him one night for a quick dinner and some drinks, and returned the following morning because we enjoyed it so much. That morning we were able to talk and get to know our waiter Chris (whom we had been served by on both occasions) and what an amazing experience that was alone. Chris made some great suggestions for food, but it goes beyond that. He is an absolute light, his energy is infectious, he is so grateful for every single day and we should all aspire to be more like Chris. If the hotel is reading this, you should give Chris an enormous thank you for being the brightest light and brightest part of Tulum and you should be grateful that he works at your establishment. I hope one day we will cross paths again, but if you get the chance to meet him—you are lucky.
starstarstarstarstar Sarah D
We stayed for 3 nights at one of the cabans. We loved how the cabana looked from the pictures and it was the main reason we chose this location. In reality it did not dissapoint: the property is realy nice and we got a huge yard with outdoor shower and a lovely stone bathtub, our own observatory, the cabana is very island-ish and organic decorated. We loved everything about the wild jungle look. The staff from the restaurant seem genuinely kind and helpfull. The food is good, the oysters are delish. However, the cons:
- on one of the side tables from the room we found a banana peel which i aproximate it was growing roots on the table. black, full of mosquitos, it was so stucked to the table that they had the same colour.
- the shower has no pressure in flow, it’s spraying, difficult to take a shower. So i went into the bathtub to wash but
- the drain clogs, the water acumulates, you basicly sit in your own dirt water.
- when we checked in we signed a terms and conditions paper which stated among others to take a shower before going to bed in order not to get the sheets dirty. seriously?
- on our second day we arrived at the cabana to find the gardener there, cutting dead leaves and cleaning the yard, it wasn’t the man’s fault but we could not use any of the bath/shower/toilet since everything is outdoors. I am pretty sure the activity should’ve been done prior to our arrival.
- you have to fight for your breakfast, if you don’t ask about it they do not tell you what’s the deal, they let you order and at the end charge you.
Overall beautiful property but poorly managed. I would also recommend them to invest in a pool, when we went it was seaweed season and you could not get in the sea, therefore at 280$ per night we had to rely one the broken shower to chill.
starstarstar Nicoleta Grigore
I'm convinced these people create fake accounts to give themselves good reviews. This place has absolute zero customer service, the rooms don't have locks and there are insects falling from the sky and popping in your bed. The lady tried to hide a huge bug by grabbing it and it made a squealing sound like a mouse. Absolutely disgusting place.
star Camila Hernandez
Great live music. Blue blue beach. Amazing Fish Sandwich and warm vanilla coco/almond milk drink.
starstarstarstarstar Chloe Good
Incredible place! It has everything you can ask for to go on vacation and live unforgettable experiences. They have all kinds of activities from day to night. A mystical and magical hotel. Each room is different, so if you return, the experience becomes another.
starstarstarstarstar Sebastián Huerdo
French
English
Spanish
Portuguese
Armenian
Italian
