Great hotel staff friendly and helpful well worth visiting the rooms are excellent fridge with water and a coffee machine with good coffee.
starstarstarstarstar Philip Rathbone
Have been staying there with my son for one night:
The positive things at the beginning:
-nice rooms with a terrace
-most of the personal friendly
-breakfast buffet with fresh fruits and good coffee
Very Negative:
- as the hotel accepted only credit card, the price list had been in Cuban peso and they applied the official rate of 1US-25 CUP we ended up paying around 600 US Dollar for one night. This had been the most expensive night I ever stayed in a hotel my life. When I asked the manger he told us we should have booked via Internet.
Unfortunately I tried this but because Cuban Internet connection this did not work so I reserved the room by phone. Very strange as Iberostar is a private chain and not a state run hotel.
- Breakfast had been excluded from the room rate
- The worst experience and nearly grotesque had been that during check-out they charged us the welcome cocktail extra, haha and this with a room rate of 600 US. When I intervened they dropped the charge finally.
Summary: Good Location and nice rooms but before booking check out very carefully which rate and exchange rate they apply
starstar Tom Zingst
Great experience!
starstarstarstarstar Simona Olteanu
Very nice place to stay and enjoy the entertainment of the city . Staff are very friendly and helpful, thank you at the front desk especially to Ania .
starstarstarstarstar NAIVIV MARTINEZ SOSA
My wife and I stayed at this hotel at the beginning of January 2022 for five nights and we enjoyed our stay immensely. All of the staff at the hotel were very nice and helpful and really added to our great experience. The room we had was just beautiful with a nice large balcony where we were able to enjoy amazing sunsets every evening. The food in the restaurant was very good and the location couldn't be better. The hotel also had a tourist information desk which one can use to book tours around the area. The man there was very helpful but everyone really from management to receptionist to all the hotel staff were very nice and helpful. I can't recommend this hotel enough. If I am ever in Trinidad again I will be staying here.
starstarstarstarstar Michael O'Hara
Very bad service. Super slow internet. Overprice Hotel. I wasted my money. Better offer in Cancun Mexico or Punta Cana DR
star Lupo B
unico hotel na cidade
starstarstarstarstar Simone Oliani
Excelente hotel
starstarstarstarstar Alex Silva
Hotel muito confortávele bem localizado em Trinidad.Quartos amplos .
starstarstarstar Christine Boerger
Excelente atención, fueron muy amables
starstarstarstarstar Kar en
Excelente atenção, eles foram muito simpáticos
starstarstarstarstar Kar en
Ótimo hotel, apenas um sonho. Grandes arredores apenas para sonhar
starstarstarstarstar Lutz Jahnke
Un Hotel increiblemente bello y muy acogedor. En el centro de la ciudad de Trinidad. Personal maravilloso y atento. Desayuno y cena muy bueno y variado. 100 % recomendable. En mi opinión es el mejor Hotel de Cuba.
starstarstarstarstar Juana Maria Zerquera Rodriguez
Óptimo
starstarstarstarstar Heidy Neves
Hotel céntrico, bien mantenido, personal muy amable y con el mejor restaurante de la ciudad.
starstarstarstarstar Manolo Vazquez
Melhor serviço em Cuba. Pessoal extremamente gentil e prestativo. O diretor do hotel cuida pessoalmente de seus hóspedes. Ótima comida, café da manhã e jantar fantástico. Atmosfera agradável e tranquila. Lugar legal para ficar e relaxar. Nós apreciamos muito o nosso tempo. Localização superior.
starstarstarstarstar Andreas Kirchhoff
El hotel ofrece un servicio excelente.La instalación está en óptimas condiciones y el personalhace gala de la eficiencia y la amabilidad.Realmente un lugar para pasar unas buenas vacaciones mientras se visita esta maravillosa ciudad
starstarstarstarstar Marlyn MdA
Este é um restaurante popular. O serviço é excelente equipe é muito agradável. O local está bem configurado, dando-nos uma sensação acolhedora e calorosa. Eles afirmam que a comida é de estilo caseiro de suas fazendas locais confiáveis. Francamente, a comida é muito boa, mas no meu paladar pessoal é um pouco salgada, caso contrário, 5 estrelas.
starstarstarstar Ming Tsui
Best Service in Cuba. Extremely gentle and helpful staff. Hotel director personally takes care for his guests. Great food, fantastic breakfast and dinner. Nice and quiet atmosphere. Cool place to stay and to relax.We enjoyed our time very much. Top location.
starstarstarstarstar Andreas Kirchhoff
This is a popular restaurant. Service is excellent staff are very nice. The place is well set up giving us a cosy and warm feeling. They claim the food is homemade style from their trusted local farms. Frankly food is pretty good but in my personal taste bud it is a bit salty, otherwise 5 stars.
starstarstarstar Ming Tsui
Best hotel we stayed in during our 10 day Edelweiss motorcycle tour of Cuba, highly recommended this hotel
starstarstarstarstar Martin Jones
It is in contrast to the surrounding life.
starstarstarstarstar Alexander Makurenkov
The city of Trinidad is more likely to receive visitors with this hotel in service. With only two floors, it offers a very good menu selection, both in breakfast and dinner, large, clean rooms, with modern amenities, good service, centraly located, across a small park.
starstarstarstarstar Dragos Bogdan Negoescu
Great place. Great bar. Super friendly staff
starstarstarstarstar Kevin L.
Hotel muy céntrico y magníficamente equipado. Confortable y con buen servicio. Muy recomendable...
starstarstarstarstar Christian Pérez Miranda
Magnífico hotel, con un ambiente tranquilo y relajante, estilo colonial y habitaciones enormes, limpias y bien equipadas. Comedor y desayunos tipo Buffett en el que no falta casi de nada. Personal amable y servicial. El hotel fue construido apenas hace 5 años.
starstarstarstarstar José Val San
Impresionante el hotel con una fuente central en planta baja más 2 pisos más. Se puede subir por escalera o ascensor, habitaciones grandes, muy cómodas, baños muy cómodos amplios, muy bien decorado en general el hotel. Tiene un restaurante donde se desayuna y también se puede almorzar y cenar. Personal muy agradable y muy bien dispuesto ......Muy recomendable!!!
starstarstarstar Luna 66
Sin lugar a dudas si quieres disfrutar de una estancia especial en Trinidad tienes que alojarte en este hotel. Las instalaciones sonfantásticas, una casa colonial reformada. Las habitaciones son de lujo y el servicio tiene múltiples detalles con los clientes que hacen la estancia mucho más cómoda y confortable. La ubicación es perfecta para poder disfrutar de Trinidad y el entorno y descansar como corresponde.
starstarstarstarstar Fran R
A very comfortable hotel near to the centre of the city and opposite a little square. An impressive reception and reception area greats you as you enter the hotel. Rooms are both spacious and comfortable. There is a nice bar serving a good range of cocktails attached to an excellent restaurant serving quality food.
starstarstarstarstar Timbovilla 7
Probably the worst '5-star' hotel I have ever stayed in. How a hotel gets 5 stars without a pool is beyond me anyway, but in addition, the food was terrible (breakfast - fortunately I didn't dine there), the staff surly and unhelpful, a pathetic 1 hour of WiFi before they started charging, a/c that wouldn't go below 20°C and, to cap it all, they tried to charge me for drinks from the minibar that weren't even there in the first place! Best hotel in Trinidad, Cuba? I don't think so!
star Kim G
Very nice hotel and service. Dive club is simply GREAT. The restaurants and average are average. But service of lovely.
starstarstarstar Alfredo Perez Pellicer
Great place to relax from the busy crowd outside. Highly recommended for good internet and you can buy the cards from the staff. Everything is fine except for the quality of the food. It amazes us that a five-star hotel cannot make a good sandwich.
starstarstarstar Anita Büchert Roy Naimi
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