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star star star star star 121 NE 34th Street, Near Miami Design Shopping District, In Miami (Midtown), Miami, Florida 33137, United States
Rude front desk personal. Candy would not check in our bags for a couple of hours while we wait to see if we can get a earlier flight. If not we are planing to check in hotel. But they don’t seem to care about there clients.
This hotel was actually great, and in a great location, I am knocking the score down because 'turn down service' is upon request due to covid / contact precautions. We asked for turn down service and never received it. We went to the front desk and retrieved our own towels. They charged a 'facility fee' which sounded like it correlated to the turn down service. Luckily, my fiancé said something, and they were very apologetic and removed that fee as a way of making amends. Overall. The hotel is great, comfortable, and in a perfect location, just miscommunication between service orders and the housekeeping crew. I would still recommend going, just watch out for the turn down service and the fee if they do not complete it.
Rude front desk personal. Candy would not check in our bags for a couple of hours while we wait to see if we can get a earlier flight. If not we are planing to check in hotel. But they don’t seem to care about there clients.
This hotel was actually great, and in a great location, I am knocking the score down because 'turn down service' is upon request due to covid / contact precautions. We asked for turn down service and never received it. We went to the front desk and retrieved our own towels. They charged a 'facility fee' which sounded like it correlated to the turn down service. Luckily, my fiancé said something, and they were very apologetic and removed that fee as a way of making amends. Overall. The hotel is great, comfortable, and in a perfect location, just miscommunication between service orders and the housekeeping crew. I would still recommend going, just watch out for the turn down service and the fee if they do not complete it.
Stephanie (desculpe se incorreto) na recepção foi ótimo. Chegamos cedo, então ela pegou nossas malas para segurar até que nosso quarto estivesse pronto e nos deixou voltar para usar a piscina enquanto esperávamos. Ela também nos levou a um quarto atualizado mais cedo, então não tivemos que esperar até 4. Ela foi extremamente agradável e útil. O resto da equipe foi super amigável, provavelmente a melhor parte do hotel.O banheiro quebrou 3 vezes, o que foi irritante, mas eles acabaram dispensando a taxa de instalação por causa disso. É um bom hotel, parece bastante moderno. Principalmente ficamos aqui por causa da localização e estar perto de um monte de coisas e não ser tão louco quanto o centro seria.A academia é de bom tamanho e a piscina não estava lotada em todas as duas vezes que fomos. No geral é um bom hotel e provavelmente vale o dinheiro, embora seja definitivamente um preço justo, se nada e não algum valor gigante.
Stephanie (sorry if misspelled) at the front desk was great. We arrived early, so she took our bags to hold till our room was ready and let us get back in to use the pool while we waited. She also then got us into an upgraded room early so we didn't have to wait until 4. She was extremely nice and helpful. The rest of the staff was super friendly as well, probably the best part of the hotel. The toilet broke down 3 times which was annoying, but they ended up waiving the facility fee because of it. It is a nice hotel, feels pretty modern. Mainly stayed here cuz of the location and being close to a lot of things and not being as crazy as downtown would be. The gym is a good size and the pool was not crowded at all both times we went. Overall it's a nice hotel and probably worth the money, although it's definitely fairly priced if anything and not some giant value.
Hotel era uma boa localização, os quartos eram decentes. O serviço e recepção é absolutamente horrível. Utilizamos um site de reserva de terceiros que pagou o quarto e os impostos. Após meu check-out, o hotel cobrou de meu cartão a tarifa total do quarto, impostos e estacionamento após confirmar com a recepção (Stephanie) que não haveria mais cobranças em minha conta. Eles cobraram o valor total do meu cartão sem me informar, embora tivessem minha reserva impressa de terceiros, o que mostra que eu já paguei. Depois de várias ligações para o hotel (eles nunca atendem as ligações) e cerca de 10 dias após a cobrança, finalmente consegui falar com alguém chamada Candy Lemos - ela me informou que houve um mal-entendido e ela iria creditar meu cartão de volta. Cerca de 1 mês depois - Eles cobram meu cartão novamente (mais uma vez sem me informar ou falar comigo sobre a finalidade dessas cobranças). Mais uma vez, eu tenho que entrar em contato com o hotel e após várias tentativas (mais uma vez, o hotel não atende seus telefones) - eu finalmente consegui falar com Alan (um "gerente" muito rude) - que explicou que eles cobraram meu cartão para o taxas de instalação e impostos (com o que estou bem, se fui informado sobre as cobranças e não tenho que passar por alto para obter uma resposta real sobre as cobranças). O Sr. Alan mencionou que "Não somos nós que fazemos as cobranças, é o nosso departamento de contabilidade" - Do ponto de vista do cliente, não importa se é você (Alan) pessoalmente ou se é o seu departamento de contabilidade que faz as cobranças, no final do dia - é o Hyde Hotel como um todo.Economize seu dinheiro, tempo e aborrecimento e procure um hotel em outro lugar, há muitas outras opções que oferecem um melhor atendimento ao cliente e têm a cortesia de informar seus hóspedes antes de cobrar aleatoriamente seus cartões de crédito.
Sweet Spot no telhado. Segredo mais bem guardado no centro. Conte apenas para seus melhores amigos. Sem fotos, por favor 🤪
Hotel was a good location, rooms were decent. The service and front desk is absolutely horrendous. We used a 3rd party booking site which paid for the room and taxes. After my check-out, the hotel charged my card for the full room rate, taxes, and parking after confirming with the front desk (Stephanie) that were would be no further charges on my account. They charged my card for the full amount without informing me, even though they had my printed 3rd party booking reservation which shows that I have already paid. After numerous calls to the hotel (they never answer their calls) and about 10 days after the charge, I finally got hold of someone named Candy Lemos - She informed me that there was a misunderstanding and she would credit back my card. About 1 month later - They charge my card again (once again without informing me or speaking to me on what these charges are for). Once again, I have to reach out to the hotel and after numerous attempts (once again, hotel does not answer their phones) - I finally got ahold of Alan (very rude "manager") - who explained that they charged my card for the facility fees and taxes (which I'm fine with, if I was informed on the charges and do not have to jump through hoops to get a real answer on the charges). Mr. Alan mentioned that "It's not us that do the charges, it's our accounting department" -- From a customer standpoint, it does not matter if its you (Alan) personally or if it's your accounting department that makes the charges, at the end of the day - it's the Hyde Hotel as a whole.Save your money, time and the hassle and look somewhere else for a hotel, there's plenty of other options that provide better customer service and have the courtesy to inform their guests before randomly charging their credit cards.
Sweet Spot on the roof. Best kept secret in midtown. Tell only your best friends. No photos please 🤪
Visitado por um mês em tempos de COVID. Belo edifício com uma boa quantidade de comodidades, a uma curta caminhada de todas as lojas em Midtown. A praia também fica do outro lado da ponte. Nossa única reclamação eram os alarmes de incêndio disparando aleatoriamente no meio da noite.
Experiência geral no hotel não foi ruim, exceto o serviço ao cliente que recebi após a minha estadia. Enviei vários e-mails sobre uma transação desconhecida feita e nunca recebi resposta. Liguei para o hotel e deveria ter perguntado o nome dele, mas quem quer que tenha recebido a ligação, sua atitude parece bem rude e infeliz. Nunca ouça qualquer nuance de desculpas por esse inconveniente. Na verdade, a transação foi feita para um frigobar que eu nunca usei depois que descobri que a maior parte da comida havia expirado. A transação não foi grande, mas quem pagaria pelo valor que você nunca usou? Isso poderia ter acontecido e eu não escreveria comentários ruins, mas esta experiência pouco profissional do cliente é bastante decepcionante.
Overall experience at the hotel was not bad except the customer service I received after my stay. I sent multiple emails regarding to an unknown transaction made and never received answer back. So I called to the hotel and I should've had asked his name but whoever received the call, his attitude seems pretty rude and unhappy. Never hear any nuance of apologies on this inconvenience. The transaction was actually made for a mini bar which I never used after I figured out most of the food there were expired. The transaction was not large but who would pay for the amount you never used? This could be happened and I would not write bad reviews but this unprofessional customer experience is pretty disappointed.
Visited for a month in times of COVID. Nice building with a good amount of amenities, walking distance to all of the shops in Midtown. The beach is also right across the bridge. Our only complaint was the fire alarms randomly going out in the middle of the night.
Selecionei este hotel como resultado de sua proximidade de um quarteirão com o médico da minha mãe idosa. No momento do check-in solicitei uma cadeira de rodas para uma consulta médica na manhã seguinte para ir 1 quarteirão ao consultório médico. Quando desci até a recepção para pegar a cadeira de rodas para minha mãe idosa, não consegui acesso à cadeira de rodas e fui informado de que ela não poderia deixar a propriedade de Hyde. Quando assegurei à recepcionista da manhã que era necessária uma hora para ir a uma consulta e tinha sido claramente comunicada e informada ao gerente no dia anterior, ela continuou a negar-me o uso, citando sua própria relutância por não ter não quero ser despedido por permitir que ele vá embora. O gerente do hotel estava ciente da necessidade desse uso, porém não comunicou ao balcão da manhã. Ela não ofereceu uma alternativa e, embora o site do hotel mostre que há serviço de carro complementar a 10 quarteirões do hotel, ela disse não saber de nada sobre isso. Acabei tendo que carregar minha mãe idosa por um quarteirão até a consulta médica. Hyde tem apenas 1 cadeira de rodas à vista. Eles deveriam ter vergonha de negar uma cadeira de rodas a uma mulher idosa quando foi dada a conhecer a necessidade com antecedência. Isso é completamente antiético e fica bem abaixo da expectativa para o nível de serviço que este hotel deveria oferecer. Serviço ruim, cada funcionário se preocupa e as necessidades dos hóspedes ocupam o final da lista. Abuso completo de idosos.
I selected this hotel as a result of its close 1 block proximity to my elderly mother’s doctor. Upon check-in I requested a wheelchair for a doctors appointment for the following morning to go 1 block to the doctors office. When I went down to the front desk to collect the wheelchair for my elderly mother, I was denied access to the wheelchair and told that it could not leave Hyde property. When I assured the morning desk clerk it was required for one hour to go to an appointment, and had been clearly communicated and made known to the manager the day before, she continued to deny me the use, citing her own reluctance in that she didn’t want to get fired for allowing it to leave. The Hotel manager was aware of the need of this use, yet did not communicate to the morning desk. She did not offer an alternative, and although the hotel website shows that there is complementary car service within 10 blocks of the hotel, she said she didn’t know anything about that. I ended up having to carry my elderly mother one block to her doctors appointment. Hyde only has 1 wheelchair onsight. They should be ashamed of themselves to deny an elderly woman a wheelchair when it was made known the need ahead of time. This is completely unethical and falls well below the expectation for the level of service this hotel should be providing. Poor service, every employee out for themselves, and guest needs to the bottom of the list. Complete elder abuse.
Excelente personal
Excelente lugar,atención y exquisita comida
Edificio nuevo, super location y buenas amenities
Location is great ,convenient to anywhere .Room is really nice decorated,clean ,comfortable. Ppl working on the front desk are very polite and friendly .Will consider come back again .
Location is great ,convenient to anywhere .Room is really nice decorated,clean ,comfortable. Ppl working on the front desk are very polite and friendly .Will consider come back again .
Quartos bem pequenos e não a cama mais confortável em que eu já descansei minha doce cabecinha, mas no geral é um hotel sólido.A equipe foi realmente acolhedora, o preço é totalmente acessível e eles têm uma hora de vinho de cortesia, que é um toque agradável sempre que você estiver hospedado em uma cidade diferente.
Pretty tiny rooms and not the most comfy bed I've ever rested my sweet little head on, but overall it's a solid hotel. The staff was really accommodating, the price is totally affordable, and they have a complimentary wine hour which is a nice touch anytime you're staying in a different city.
Eu gostei da minha estadia. Hotel era muito limpo. O alarme disparou e foi meio desconfortável, mas a equipe foi muito simpática e informativa. Piscina vas grande e academia era enorme.
I enjoyed my stay. Hotel was very clean. The alarm went off, and it was kind of uncomfortable, but staff was very friendly and informative. Pool vas great and gym was huge.
Este hotel é super agradável e limpo. os quartos são incríveis, assim como a área da piscina, só não gostei que o check-in é às 16h e a piscina fecha às 18h30 devido ao Covid. A vista é boa também. A única coisa ruim era que o quarto estava quente, eu mal consegui dormir porque a temperatura era de 79 graus no quarto, tenho certeza que deve estar quebrado, mas fora isso o quarto estava adorável.
Belo hotel ... A equipe é muito pouco profissional e rude. Ficou 3 noites e o cartão foi cobrado mais de $ 900. Então, se você ficar, fique atento.
Beautiful hotel... Staff is very unprofessional and rude. Stayed 3 nights and card was charged over $900. So if you stay just be aware.
This hotel is super nice and clean. the rooms are amazing and so is the pool area , I just didn’t like that check-in is at 4pm and the pool closes at 6:30 pm due to Covid. The view is nice as well. The only bad thing was that the room was hot , I could barely sleep because the temperature was 79 degrees in the room, I’m sure it must’ve been broken but other than that the room was lovely.
Passamos um fim de semana aqui com minha família e este é um hotel inacreditável, eles realmente cuidam de você. Espaçoso, impecável, e eles têm uma excelente equipe para acomodá-lo. Eles nos trataram para o jantar requintado. Estamos felizes com a comida servida, a entrada simples de beterraba e o prato de pregado que foi excelentemente preparado com um sabor excepcional. Eles também têm ótimas sobremesas aqui. Durante a nossa estadia, tudo foi perfeito!
We spent a weekend here with my family and this is an unbelievable hotel, they really look after you. Spacious, spotless, and they have a great staff to accommodate you. They treated us to the fine dining. We're happy with the food served, plain beetroot starter and the turbot dish that was excellently cooked with an exceptional flavor. They also have great desserts here. During our stay, everything was perfect!
Me gusto mucho mi estadia en este hotel esta muy buena la vista desde las habitaciones esta perfecta , me gusta bastante el lugar y la vista que tiene el sitio una alberca muy buena que tiene el lugar , esta perfectamente bien, las habitaciones estan muy limpias y muy comodas las camas
I would give a 5-star rating to this hotel. I stayed in this hotel for two days when I visited this area for business. I’ve got aa great service in this hotel. The room that they gave to me was so clean and neat. The bathroom was spaciously clean. The view from my room was a breathtaking scene. The breakfast buffet that they had was so good as well. The staff that I spoke to was so friendly and professional. Thank you for such a wonderful service!
We went to this hotel last week because we held our board meeting here. They had the best conference room with an updated speakerphone and video conferencing system. They also offer food during our conference. Their mini burgers and sliders were very tasty! I will take my kids here on weekends and try their pool, I bet they will love it. I highly recommend this hotel.
It was a graceful holiday spent with my kids and my relatives. The place was nice and worth the money. A five-stars satisfaction rating all the way for this hotel. I am deeply impressed by how they handled the service correctly with no hassles at all. An accommodating staff liked Mark and Lee was a huge help as well. Great!
Excelente Hotel con instalaciones para el disfrute del turismo
I have a friend who lives in this building and fairly enjoy visiting him. The reason for the 4/5 is that the parking situation is incredibly expensive so I am forced to park somewhere else when I decide to visit him. Otherwise, all the amenities are great and the staff is super helpful, too. Would definitely rent here if I wanted to live in this area of Midtown. Update: Thank you for the answer, but seems like you should get control over the services you’re allowing in your building. It’s a big reason I don’t visit more often.
Muy lindo lugar! Excelentes tiendas. Vale la pena conocerlo
Eu não tinha certeza do que esperar porque eu fui contratado aqui para um evento, mas para minha surpresa, foi muito legal! Eu Deveria ter tirado fotos do saguão. Foi tão artístico e divertido. O quarto era grande e espaçoso. Muito limpo também. Tinha um grande envoltório em torno do pátio. A visão era sobre o parque de cachorro. Amamos beber meu café no pátio vendo os cães correrem ao redor. A melhor parte foi o pôr do sol de Miami. Era roxo, rosa e azul. Então Miami Vice! Você pode andar para treino, comer e fazer compras. Adorar a área. Com certeza gostaria de voltar a ficar aqui novamente.
Las habitaciones son lo mejor, me gusto mucho este hotel
I wasn’t sure what to expect because I got booked here for an event, but to my surprise, it was really nice! I Should have taken pics of the lobby. It was so artistic and fun. The room was large and spacious. Very clean too. It had a large wrap around patio. The view was over the dog park. Loved drinking my coffee on the patio watching the dogs run around. The best part was the Miami sunset. It was purple, pink, and blue. So Miami Vice! You can walk to workout, eat, and shop. Love the area. Would definitely come back to stay here again.
Gran hotel, todo muy nuevo y cómodo, habitación amplia, buena cama, piscina espectacular, gym, ybien localizado. Personal muy amable, una gran elección para Miami, repetiré seguro
Cancha de tenis
Un excelente edificio de departamentos y condo-hotel, con hermosas terminaciones y amenities, un lugar diferente y super moderno y con onda en Midtown
121 NE 34th Street, Near Miami Design Shopping District, In Miami (Midtown), Miami, Florida 33137, United States
