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star star star star star Carretera Chetumal - Puerto Juárez, Km. 282, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico
Our stay at Hotel Xcaret México was everything all inclusive should be! We were able to relax, adventure, and reset. It was the perfect vacation. The hotel is 100% clean, safe, and responsive. We were treated so kindly by all of the staff. We hope to be back again!!!
January, 2021 Hotel Xcaret was AMAZING! From the time we walked up, we were treated so awesome. The rooms were beautiful and even our room, which faced the main entrance, had a great view. The pools are absolutely wonderful and the food was amazing! We only stayed one night, so we didn't get to see everything, but I have never been in a place where I've felt so comfortable. My fiance and I will have our wedding there and we will go back for many years to come. I highly recommend!!! November, 2021 The first part of this review was from when we first went and it was amazing. Since we became members, it's been anything but amazing. We decided to have our wedding there and it was forever to just get the paperwork and let me give them my money. I had to contact them multiple times to have anybody contact me to make my payment. Then, when you make an electronic payment, you have to send them a copy of the receipt so they knew I had paid....makes no sense. In addition, I've been trying since April to get my 30-something family and friends booked so they could have a room, as they're coming in from around the US. This has been even more of a nightmare. I have had to contact them multiple times since around August to try and get them booked. The communication is horrible! I was told that the system was down but the rooms would be available. I sent my guest list and still not even half of them are booked. Now I'm being told that all of the rooms are booked and the rest of my guests will have to be at Hotel Arte. Mind you, I gave them my guest list in August to try to start this process. I have paid them thousands of dollars between my membership, wedding, 3 rooms for myself and my kids, and my family and friends are paying thousands of dollars for this too. For this reason, I do NOT recommend anyone become members or try to have a wedding here. I am only hoping that the wedding itself won't be such a hassle. When we were there, it was phenomenal and beautiful. We loved it, but since we've been home and trying to get this wedding planned, it has been a nightmare. If we hadn't already invested so much money, we'd be going to a Sandals or some other resort at a different destination. I am so disappointed in the way this has all gone down. To this date, I still don't even have half of my guests booked and it's 5 months later.....I am generally a pretty easy person to get along with and do not complain. I have written multiple emails to them letting them know how unacceptable this has been and that is not in my nature at all. If I am this frustrated, someone else who doesn't have as much patience would go insane! Stay far away from this place if you're wanting ease of booking and good communication from anyone.
Es una super xperiencia, es un lugar maravillosos lo recomiendo 1000%
Un hotel ESPECTACULAR Todos los restaurantes Que alcanze a probar porque son muchos Son deliciosos el Que mas me gusta fue la cantina de los faroles Las Bebidas de los BARES son riquisimas y los licores Son PREMIUM
El mejor hotel que he visitado. Los empleados son demasiado amables todo el tiempo. La atención es increíble. Las instalaciones son divinas y siempre impecables. Me fascinó😍
Will definitely go back. It is unbelievable how much Xcaret Mexico provides to their guests with food options and other services. Plus all of the other Xcaret parks you have access too with your package that they provide transportation to and from! You need two weeks just to get it all in. Worth every penny and more! The employees were wonderful!
This is the most beautiful resort I’ve been to in all my time on planet Earth. Absolutely amazing views, rooms, service, food, and drinks. This is a true five star resort. Make sure and go to the park and see the show. It costs extra for the show plus dinner but just do it. You will be amazed!
Absolutely amazing resort. I have never been treated better than I have at this place. Extremely good food, lovely pools, amazing wait staff. We had Oliver as a server at the Japanese restaurant and he was absolutely amazing! We ordered a few things off the menu that we knew we'd like and he gave other suggestions and even brought things out during the meal that he thought we'd like. The food was absolutely delicious and the restaurant was lovely. We ate lunch at Los Playas one day and it was ridiculously busy but our server Rogelio made sure we were well taken care of and was an excellent server. The food, as always was delicious! Overall it was the best resort I have yet to visit.
En épocas de Noviembre a Marzo no deben de ir porque las piscinas están heladas,la playa natural no sirve y las playas artificiales heladas también y después que uno paga tanto y no se puede bañar que hace porque las aguas de los parques están igual,no entiendo como el grupo Xcaret no le Pone calefacción a las piscinas y demás para que las personas disfruten su estancia en estas temporadas por lo demás el hotel excelente,el servicio excelente y las comidas y bebidas excelente!!!,superan cualquier expectativas!!!, pero tienen ese problema entonces no se puede ir en esta época!!!
Muy buen lugar para pasar vacaciones, hermosas instalaciones y personal muy atento. Muy ricos sus almuerzos.demasiado costoso para mi presupuesto
We had a great time at this hotel, really good food, service and friendly staff, however, the misinformation of the employees is far too much. It feels as if they need to go through intensive training for a few months. You could ask 10 workers a question and get 10 wrong answers. Something as simple as to how to get to the rooftop pool, they will send you away. Or they wouldn't know the restaurant by the pool is a buffet in the morning.We were also charged over $1,000 USD extra and still struggling to get the refund. I contacted the photo department to get our photos and still waiting for their reply.
W O W La atención. La comida las habitaciones. Todo super bonito Por tema pandemia si tienen algunos lineamientos pero como en todos lados. Vale mucho la pena.
El hotel es precioso, en general los alimentos de buena calidad, el personal bien amable, los restaurantes con excelentes alimentos y servicios, mis favoritos fueron La Merced y Las Cuevas. Las excursiones con servicios de primera en todo: las unidades de transporte, los chalecos, cascos, arneses, personal capacitado, instalaciones bien y alimentos de opciones limitadas pero buenos. Los parques pues igual todo de primera, aunque en mi experiencia la calidad de alimentos en los parques es menor a la del hotel. Y el detalle malo: cuando recibimos la habitación no nos habían rellenado el minibar ni nos pusieron los regalos de bienvenida (la bolsa del hotel y las canastitas con dulces) y nos dijeron que en seguida los pondrían, salimos del hotel y nada, me siento un poco triste de no tener mi bolsita de recuerdo del hotel.
Amo ese lugar, es uno experiencia hotelera única. Los cursos son hermosos y muy cómodos, el personal muy amable, la limpieza impecable. La experiencia gastronómica es de lo mejor. Te dejan con ganas de regresar.
I can't say enough about how wonderful this place is. To be clear,we visited but did not stay here.We did not visit the parks. We were on a vacation club tour that lasted about 6 hours. So we saw much of the resort.The tour took that long because we were sincerely interested in the resort. It really is an amazing place with caves, and restaurants in caves, canals,rooms with diving platforms to the canals,a church, beaches, many many pools,quality restaurants,and so much more.Our guide, Ricardo, was fantastic. I highly recommend asking for him if you tour the Club.
Excelente lugar para levar a família ou para um passeio com sua cara metade, ótimo atendimento
Make sure to use ʜᴏᴛᴇʟʙᴜʟʟʏ .ᴄᴏᴍ when booking any place. They compare countless booking web sites and usually will have prices much cheaper compared to others! Thank me later on! This hotel is one of my favorites in the area. I have been coming here for years. If you choose this place you won't be let down.Excellent food, excellent service from every employee. Hotel is kept extremely clean. A very accommodating experience from all the hotel staff from the moment we are picked up from the airport to the time we left.. Never felt an experience like it from any vacation or hotel experience.
The resort was amazing! The grounds are impeccable and kept immaculate. There is more than enough staff to keep you feeling as if your every need will be met. The resort is so big that we didn't even get to see it all! Plus they own and operate several water/ natural parks which they include with the price of your stay! The only thing we could complain about is there lack of time to get to everything we wanted to. It'll take at least 2-3 trips here before you can even say you did everything. Food from room service could've been a tad better, but when you're cooking 24/7 for 900 rooms a few things may not always hit 5 stars. Didn't care though, cause I could just order something else free! 10/10 WILL DEFINITELY BE BACK
Fantástico.... Expicional
I would like to start by saying this has been the best experience vacation that I have ever experienced with my family. As soon as you get off the bus you are greeted with a towel a gift and amazing service our check-in was about 7 PM by the time we got to the hotel. It was smooth we took our bags to the hotel room by the time we got checked in our bags were already in our room. The Concierge met us and told us all of the events and asked us what we would want to do for our time there and then introduced us to an amazing person by the name of Michell he was amazing absolutely from the beginning treated us like family like if we were coming home to visit him it was just amazing. He checked on us through out our stay there to make sure all was good. And then we were assigned a concierge by the name of Victoria and she set up Everything for us while at the hotel transportation and all of our reservations for the spa for the part for our airline home printed our tickets and our results. Every single person that we meet treated us like family and It didn’t matter if we were at the pool in a restaurant the park in the lobby in the spa in our hotel room every single person was happy to be there and happy to serve and give any assistance. This place is so organized and so Covid friendly it was just amazing. Each restaurant has amazing food I just can’t say enough about this place I recommend it to anyone if you can go seven days minimum enjoy your time enjoyed being served waited on and just treated like family with lots of ❤️ love. We will be returning often thank you Xcaret Family for the Amazing memories!
Espetacular hotel, lindo! Restaurantes incríveis, musica ambiente, quartos perfumados com presentinhos e dicinhos, impecável. Voltarei ano que vem com certeza! Sem contar o all fun inclusive, 8 parques completamente disponiveis para diversão sem fim! Amei! Melhor viagem!
Gostei do Hotel!!! Muito bonito!!! Para quem não quer gastar dinheiro em Cancun e um lugar perfeito. Kkkk bebida, comida, parques.... Tudo incluso. Muito bom!!!😎✌🏽
Hotel Xcaret was absolutely amazing, the ocean view, the staff and food. This was one of the best birthday trips especially coming out of quarantine, I only wish I had more time to spend at enjoy all of the many attractions they offer. I will definitely be back and will tell everyone that this hotel is a must.Thank you so much for the hospitality and everyone who made my stay enjoyable ❤
We arrived at the hotel about 11 am on a Friday. It was absolute chaos to say the least. They throw you in four different lines and have you deal with several staff within the first fifteen minutes of your arrival. Keep in mind we had been flying for about 9 hours so we’re tired and hungry and just want to sit down. The front desk girl was in training and was not friendly. I tried to offer her $20 to try and get the room expedited and she straight up said no. I’ve worked in hotels on the Las Vegas strip and to not even ATTEMPT to help the guest out was a bit concerning. We did wait until 3 pm to get the room which is normal but it would’ve been nice to see if they could check if another room was ready during those couple hours. But when we would go check the status of the room During that waiting period they would only tell you to come back at three they wouldn’t even look at the computer. The food at the Mercado was always really good. The food at the Asian restaurant was not good at all. They will not let you rent paddle boards if it is breezy outside. The room itself was really nice and clean but the first day of arrival the staff called and asked us when we want the room serviced and I made it very clear we didn’t want anyone in the room. They came into the room daily and changed the sheets even though we asked them not to. I thought it was really nice they did our covid test at the hotel for free (it’s needed to enter back into USA). I feel like it’s important to verbalize every part of the resort as this isn’t a cheap stay at all and unfortunately the resort is not all it’s cracked up to be.The surrounding water parks next to the hotel are really really fun and I highly recommend swimming with the manatees. It was an awesome experience.
Amazing! Can't wait to return! Booked this resort for a great rate at ʜᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ I like this hotel and I'm really thankful I stayed at my favorite hotel for much less than what I usually pay. best food and service you can get, amazing experience, only bad thing i booked through booking.com and pay for the king bed ocean front but they give me double beds. And the ocean views is not really ocean views.. other them that is was great every thing
When we first arrived at the hotel everything looked perfect and beautiful!!! Checking in was overwhelming you have 6 different people coming up to you telling you what to do and handing you random things. Which was nice but too much as the moment.. We were so excited to be staying here... when we received our room key we expected to be near our friends and family’s rooms considering we booked this a year in advance for a wedding... which we were all spread out all over the hotel. When arriving to our room the view was beautiful but there was trash under the bed not a huge deal so I picked it up and threw it out... we met up with our group for dinner when we got they’re they told us they had to split us up on opposite sides of the restaurant due to Covid restrictions of course not what we wanted but we said OK and what about going to our seats they then set us down right next to another table of six within five minutes the table next to us had finished and got up to leave so I question the guy and said I don’t understand why you couldn’t just have us wait for that table to leave and than have our group be able to sit near each other we would’ve been more than happy to wait so that we could all sit together he then went and got them and brought them over to the table next to us after that we were completely fine and content and happy and enjoying our time then the original guy that told me that they had to seat us apart came over and started “Trying to explain why he was sat them across the other room” I told him I understood why he sat them across the other room but I don’t understand is how they set us right next to another table but couldn’t just wait for that table to leave and then sit our party together... he got to the point where I didn’t understand why he was still coming up to me and still going on and on when we were already seated already had our food and we were happy then I had to ask him several times to leave me alone... The beds were uncomfortable to sleep on we barely got any sleep our entire trip we go to the parks the parks for a beautiful absolutely gorgeous but everything was completely overpriced we paid $350 extra for two extra activities that didn’t even equal out to an hour of our time they scheduled our swimming with the dolphin event 30 minutes from when we left their booth not knowing it was going to take an hour to get through the river but that’s something they should’ve known about how long it takes to get through the river. Are planner told us that we could make reservations while we were there 24 hours in advance for dinners or shows but the first night we got there we call to make reservations and everything was booked the rest of the week they were also supposed to plan a dinner and a show for the bride‘s going away dinner and they didn’t do that so they planned it for a place that didn’t even need a reservation... FOR A WEDDING!!!! We sat down at the place that they reserved for the wedding they didn’t even need a reservation they had a whole reservations spread out throughout the restaurant so we got mad and left. We went to a different restaurant that we thought was going to be better in our last night at the hotel and we wake up the next morning and a few of us stomach‘s we’re upset. We left this past Sunday it’s now Tuesday and I am still in bed sick and unable to work to what feels like food poisoning I’m constantly running to the bathroom. We also spent $150 on photos from the parks and the website that they gave us doesn’t even work and I can’t get a hold of anybody to figure out how I get my photos as you can see this trip was not what was expected and we are not happy we spent way too much money to be there and to enjoy our stay and I would not recommend this place to anyone nor will I return to this hotel next time we go to Mexico we will be staying at a different resort save yourself the trouble of Mexico is beautiful and there are many beautiful resorts don’t go to this one
Hermoso, como se esperaría de un hotel 5 o 6 diamantes. Todo es perfecto, la atención, las habitaciones, el río que lo recorrer, las piscinas etc etc etc. Obviamente no es barato, pero tiene muchos plus, al quedarte ahí puedes ir a todos sus partes gratis mientras te estés alojando en el, máximo 3 por día, segundo tienen membresías que si estás dispuesto a gastar unos 9 millones de pesos Chilenos, te dan beneficios increíbles por mínimo 20 años, no solo en el hotel, sino que en millones de hoteles en el mundo y un sin fin de cosas más, que para los que viajamos mucho convienen demasiado. Yo recomiendo ir por un par de noches, si quieres ir a los parques, aprovecha, pero de por si es tan hermoso el lugar que para mí es como para ir y quedarte allá todo el tiempo y disfrutar de todos sus atractivos naturales ya incluidos dentro, relajarte, nadar en la playa, piscina o río, tomarte unos tragos y aislarte en una burbuja por unos días del Mundo exterior disfrutando que te traten como rey o reina.
No me alcanzan las palabras para describir este magnífico hotel, de verdad tienen bien merecidos los 5 diamantes. Además de hermoso, te sientes tan bien, tan a gusto, el personal súper amable, es un derroche de hospitalidad por parte de todo su personal.Me hospedé una semana completa y fue excelente cada detalle en la habitación,la comida es buenísima en todos los restaurantes, las áreas siempre están limpias,con absolutamente todas las medidas de higiene y protección ante el covid. Sin duda quedé maravillada por tan excelente servicio, además de todos los detalles que tienen con el huéspede a la habitación,dulces,vino, comida, etc.Súper recomendado. 🤩
An incredible place to spend a long weekend or a week. The all fun inclusive concept allows you access to any/all parks and tours included in the price of your stay. The resort itself is incredible with lots to do, and the staff makes you feel like a VIP!
Muy bonito el hotel y la comida muy deliciosa. El servicio es excelente. Es una experiencia muy agradable, lo recomiendo mucho.
Es un lugar hermoso, pero es muy confuso algunas cosas en cuanto que si está incluído y que no está incluído. En si se tiene que dar propina o no se tiene que dar propina obvio por ser todo incluído no cargas con cartera ni nada, sería buena idea que los que carguen el brazalete pudieran dejar propina con cargo a la habitación o que el precio del hotel conlleve la propina. En cuanto a dónde obtener cosas. Y a su experiencia all fun inclusive, dado que tú esperas que sea igual en todos los parques y que no cambien las cosas dependiendo los parques, por ejemplo xelha incluye bebidas, toallas y en xcaret parque no incluye toallas y tampoco bebidas. Llegas a un parque y supones algo que no es y sinceramente crees que si es, no es claro lo de los bloqueadores permitidos, sus reglas son algo ambiguas. Creo que la experiencia all fun inclusive debería ser la misma estés en el hotel, estés en el parque xelha o estés en xense. Uno se cansa de preguntar si está o no incluído. Y su paquete de all fun inclusive no es tan all fun inclusive como parece. Debería de existir un verdadero all fun inclusive y sabes a lo que me refiero. Pero en general son un hotel y una atención escepcional. Otra cosa es su personal hay gente demaciado amable que logra empatizar y hacerte sentir como en casa y hay otra gente que pareciera que no quiere que le preguntes nada. Desde mi punto de vista si vas a la playa quieres ver playa , mar, arena y creo que en sus instalaciones es de lo que más carecen playa y acceso al mar. La experiencia del xcaret de noche hay mucha desinformacion queríamos cenar en el show y no supimos como hacerlo.
Lugar de ensueño, vas a querer regresar muchas veces, el personal muy atento, la comida deliciosa,acceso a todos los parques y el transporte incluido, todo es incluido, van por ti al aeropuerto y te llevan a todos los parques, habitaciones muy cómodas y siempre limpias. Super recomendado
Lugar maravilhoso, mas querem te vender título de sócio de qualquer jeito, te abordam no aeroporto e te indicam que vai ganhar uma apresentação e um almoço e lá começa toda conversa.
Love love love this hotel. My only advice would be to not go to the membership sign up.It's a complete waste of time they will try to sell you a vacation package that is not worth it. Also stay 5 days minimum.The place is huge. Also they should create a phone map app so you can GPS back to your room. You can easily get lost for your 1st 2 days. They should also put the park information and commercials I the room to give you an idea what parks you may or may not want to go to.
Maravilhoso, espetacular, um dos melhores do mundo, só isso!
Incomparable!!!! Uno de los mejores hoteles, los alimentos y bebidas un lujo total. Además, la entrada a todos los parques del grupo Xcaret están incluidos. Vale muchísimo la pena !!! Los costos no equivalen a lo que uno pagaría realmente por comidas, bebidas y entradas a parques por separado!!! Hasta siento que les quedé a deber!!! El trato del personal del hotel Xcaret México es excelente, cálido y todos son así, no hacen ninguna distinción por nacionalidad!! Cero actos de discriminación!!! Yo se los recomiendo!!!
El mejor hotel que he visitado!!! La atención es de lo mejor!! Desde que entras te hacen sentir como en casa, la comida es muy buena en cualquiera de los restaurantes y lo mejor es que te incluye la entrada a los parques!!! Si quieres disfrutar un poco el hotel y también los parques necesitas ir mínimo una semana para alcanzar a ver todo. También las habitaciones están hermosas y cada día te dejaban dulces típicos para degustar. Sin duda vale demasiada la pena.
By far my favorite hotel in the Riviera Maya. The service is outstanding. The staff is very friendly and at your service. They treat you like family. The drinks are outstanding and the food is to die for. They have a good variety of restaurants but please keep in mind some require reservations and you need to do this before your arrival to reserve a time slot. Also keep in mind this is an authentic resort. You will not find fries at every restaurant! They pride in the Mayan culture and offer a variety of traditional and authentic Mexican cuisine. ALSO KEEP IN MIND WE ARE IN THE MIDDLE OF A PANDEMIC AND MASK ARE REQUIRED ALL OVER THE RESORT, SO PLEASE DON'T BE RUDE TO THE STAFF WHEN THEY ASK YOU TO PUT ON YOUR MASK! They are only doing their job. Also remember this resorts includes about 12 different tours with zero additional cost! It is definitely a must see!
Não teve explicação das atividades do hotel E poucas atividadesou quase nem uma e não tem sinalização clara do espaço do hotel Não tive nem uma enformação de ninguém E as fotostirou do hotel não deu de cortesia Sai dela dia 28/1/2021
Tentaram me vender um plano de férias que não fazia o menor sentido para mim. Quando não quis comprar foram super estúpidos comigo. Não recomendo.
Excelente lugar para pasar vacaciones. Desde el momento que llegas, la atención es excelente. Cada uno de los restaurantes tienen especialidades muy buenas. Las bebidas están muy ricas y bien servidas. Todos los empleados siempre tendrán una sonrisa para compartir. Cada uno de los tours tiene su peculiaridad, no olvides reservar en los que es necesario hacerlo. Si no quieres salir del hotel, hay muchas opciones para disfrutar el día.
I'm not sure I can do this place justice.This is our first time in an all inclusive resort, and it is hard to imagine a place that would outdo our experience here.The top selling point is included entrance to the parks and tours for me. The Xenotes was really an enjoyable experience. Ask for Noah to be your guide. Honestly probably the best tour I've ever been on and near one of my all time favorite life experiences. All the other parks are also fantastic and I'd recommend seeing them all if you have the time.On top of all the things you can do there, the place is absolutely gorgeous and the rooms are extremely comfortable. The layout of the hotel was well thought out and it doesn't seem far to anything no matter where your room is.There is plenty to do just swimming in various pools and seeing just how much you can eat and drink at all the bars and restaurants. They have great access to their beaches and have a nice little river with a small water slide going through the hotel.We got a good deal on the rooms through a third party site, so you could check that out. I'd recommend anyone staying here and this has been an amazing experience.
Não teve explicação das atividades do hotel E poucas atividadesou quase nem uma e não tem sinalização clara do espaço do hotel Não tive nem uma enformação de ninguém E as fotostirou do hotel não deu de cortesia Sai dela dia 28/1/2021
Tenho uma reserva no hotel e estou tentando ha duas semanas reservar um restaurante sem sucesso. Não respondem o email do guest service (Jose Antonio) e quando pergunto no chat se tem alguma outra forma de contato, eles simplesmente deixam de responder. Infelizmente o atendimento prévio a estadia é pessimo.
5/5 mainly because of the STAFF! Housecleaning, hosts, restaurants servers hotel concierge EVERYONE was great! They were courteous and so welcoming. You can tell they work extra hard and long to ensure your visits are 5 star visits. The hotel was clean, they enforced masks and hand sanitizing throughout the restaurants and even beaches. The parks were so fun. The only thing I would suggest was maybe more night life activities, otherwise everything else was just perfect. Great food great everything. Needed a break for a while and I am so happy my sister chose this resort!
Hotel is amazing, food amazing, plan for several days if you're all inclusive and want to see all the parks which are included in the package. It's almost like a Disney land there's tons of activities and you'll never need nor have any reason to leave the resort. You're probably wondering why the 3 stars. Well after paying for early check-in we arrived at 10am and our room wasn't ready, no big deal so we decided to go see Tolum. We get back at 1:30pm room still not ready, they told us 2pm. We go eat our food and have a drink (not to mention we do not have any of our luggage because they took it before we found out our room wasn't ready), Come back at 2:15pm room still not ready, their excuse? Check-in isn't until 3:00pm even though we did a early check-in request, and check out is 11am. No problems I'm not hard to get along with, we come back at 3:15 pm room still not ready, finally I complain and show my frustration, only for the manager to say it's my fault because we got to nice of a room (WHAT THE HELL?) . The manager then offers me a room that isn't as nice as the one I paid for right then. I said no I want the room that I purchased and did a early reservation on. He said give me 10 minutes he would promise to get me in my room. Well here I sit typing this out an hour later still waiting on my room, Update: after going to our room and waiting on the hotel employee to find my luggage that has supposedly been misplaced we discover this isn't the suite we paid for...I give up. Here's to liquor drinks and wasting half my vacation day fooling with this hotel.... Oh and is you are wondering we got into our rooms at 4:56 pm ...Entire day is gone
Hotel muito luxuoso e eclético, com acesso a diversos parques, restaurantes e atividades extras
Parece-me amazing!!! E nem sequer fui lá!
The service is by far the best in Mexico. They really do pay attention to detail. They ask you for your special occasion if there are any upon arrival and give you a nice surprise in between dinner or leave something nice in your room. The staff goes out of their way to make sure you are have the best time possible. I have already been here 5 times and there is no where else id want to be. When i say this is the best, trust me its the best. I rarely get impressed by anything. But this place never fails to impress me.
Best vacation ever! 10/10 service and amenities. The hotel is gorgeous and every restaurant has something new and delicious to try. Well worth your time and money; I'd be truly shocked to learn any guest felt differently.
Hotel Xcaret is not just another All Inclusive resort, its the experience of a lifetime and you will only find it at Hotel Xcaret. The service is TOP QUALITY, the food is amazing, the parks are unbelievable, the hotel is incredible and smells insanely delicious. I seriously cannot express how much I recommend it, the only one on the world with the All Fun Inclusive concept.100% recommend it! 💕
Spent 5 days here for a wedding, and I don't think I'll ever experience this nice of a resort again. Our balcony had a bathtub made out of volcanic rock, and we sat in it and watched a monkey eat fruit off of the trees. The food was incredible. Pools were gorgeous and varied from partyish to quiet. There is a lot for kids to do too.
By far the best hotel we've ever stayed at. We are a family of 4 (2 boys aged 5&2). There is plenty to do, including visiting the nearby parks, which are included in your stays. The hotel accomidates young ones very well, they even have little beach chairs for the all over, life jackets everywhere, and little snack carts if they get hungry. The beach is the best part. The beach is in a cover where there are zero waves and water is, for the most part, shallow for kids to wad in the water. Food was great! Plenty of options and very high quality. The parks you can access for free are great and well run. We found 7 days not enough to enjoy the parks and the resort itself.
Wow. Just wow. This place is amazing. The rooms are immaculate, the people are so nice and helpful, the food is unbelievable, and the entire property is like a piece of Heaven. I'm truly not exaggerating. I now understand why others say they have come here numerous times. I will be making this a place to visit time and time again.
Carretera Chetumal - Puerto Juárez, Km. 282, Playa del Carmen/Playacar, Riviera Maya & Cozumel Island 77710, Mexico
