Location is great to the city center. Our first evening front desk staff did not appear to want to be there. The dinner servers were extremely considerate. The room was cold and wouldn’t heat up; the thermostat didn’t appear to be working. The shower water was warm but not hot. The container on the sink that is typically for lotion was marked, “conditioner.” Shampoo, conditioner, and body gel were in the shower. One of my friend’s key didn’t work. The breakfast spread was very nice. Conflicted to recommend…
starstarstar Kristin
Stayed in a premier double room and our stay was fantastic. Staff was friendly and helpful, room was clean and comfortable, but the best part was the extensive hotel breakfast. Huge variety of hot and cold options, and plenty of seating for the big hotel. Staff was quick to refill all the dishes. A great stay!
starstarstarstarstar Tyler Gilbert
Beautiful and well served hotel.
Amazing breakfasts including fruits, veggies, raw and cooked, meat, eggs, cheese, tuna, nuts and dried fruit, all types of Milks, coffees and teas, bread and gluten free options.
Nice rooms as well, only little issue was the toilet in the room was broken and the TVs should be changed as they’re quite old.
starstarstarstarstar Marlene Zanotti
Hotel is conveniently located close to shops and a nice park for running/walking is just around the corner. Unfortunately, the hotel is showing its age and the rooms would benefit from an overhaul. Especially the gym needs a complete renovation. Not sure if I can agree with the 4-star rating for this place.
starstarstar Danny Clemens
First off, the location is quite convenient and the staff try to be helpful. But it’s all downhill from there. During a four night stay our room wasn’t cleaned twice. On one occasion we left the room for the day and found the cleaning staff standing outside the room. We excitedly thought the room would be made up that day but on our return four hours later nothing had been done. A call to reception elicited the information that the housekeeping staff had left for the day, the hotel was understaffed and it would be an hour and a half before they could get anyone to make up the room. The reception staff brought fresh towels. I know we’re not the only guests experiencing this. There are quite a few doors with the “make up room” signs still hanging well into the evening.
This is supposedly a four star hotel but it’s not even being run as a hotel. Even a one star hotel makes the bed.
Update - the following morning we had a chat with the very helpful hotel manager. He was apologetic about the staffing issues the hotel is currently experiencing and is expecting the issues to be sorted by the end of the month.
star Alison Stevens
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