NEVER book here!!! Bad communication/ dirty appartement/ no solution/ no compensation / ignoring your messages. Even when Airbnb reached out to them, they kept ignoring me and Airbnb.
Airbnb helped us but Hemeras NOT!
Look how we arrived in our appartement from ‘Hemeras Boutique house ApartHotel Pantera in Milan’
star Naomi Kuijs
rge that the problem was going to be fixed immediately so we could at least spend the second night there and that our money would be refunded for the night we missed and had to stay elsewhere. We tried to get into the apartment around noon but it still didn't work; not even the charming and helpful cleaning lady was able to enter with her code and she again told us that this problem had existed for weeks. We finally got into the apartment at 7PM so we basically lost another day and had to fuss about getting our baggage from the other hotel and talking to the reception instead of enjoying the day we had left in Milano. Weeks have passed and we didn't get any refund or apology! Very disappointing and unbussinesslike.
star Frederike Endejan
Boating from Australia on a much needed vacation. WE WERE ROBBED BADLY! Do not stay here! All of our valuables were stolen, and our room was destroyed. I have nothing positive to say about this hotel, except for the fact that the room was beautiful. Probably how they lure high class guests so they can steal from them...
Terrible checkin service
No office or reception!
No security cameras!
Creepy staff
I should have read the reviews before booking here. Now that I have, looks like we are definitely not the only ones were robbed!
star J Smith
BTW, the concierge is located on a completely different street and building and these are apartments, NOT A STANDARD HOTEL ROOM.
The man at the concierge was not welcoming, just typed away at his computer and without looking up asked for passports. Again, not looking at us or making eye contact asked my father to fill out a form without any explanation as to why, because all the information was previously filled out online.
The man printed couple pieces of documents and friendly assisted a women asking for directions/information and kept eye contact with her and even smiled.
He took a phone call and told us to wait. After he finished his phone conversation he barbarically asked if we wanted coffee with a heavy accent which none of us understood. I thought he was asking if we wanted a copy for our key. Then he kept shouting “coffee, coffee” which sounded just like “copy, copy”.
The man at the concierge could not provide correct directions to our actual apartment. When my father went back to ask “are you sure it’s a right turn?” the man said “left turn”. My father asked for simple map to be drawn so we dint get lost again and he could not draw one. We also asked what number or address the building was and he said there wasn’t a number. How can a building not have an address??!!! So frustrating.
Honestly, I felt like he was the rudest and least helpful person I’ve met so far in Italy. I feel like the room is ok, because there is a full kitchen but the horrible attitude he gave my family and I makes me feel like we could have spent our money elsewhere instead of co tribute from to this dudes paycheck.
The room is standard. The lights in the stairwell turn off automatically so if you have lots of luggage check in during the day time when there’s hopefully light.
Maybe he did not like the fact I was American, I’m not sure. But then he should just not do business with Americans. Everyone would have been a lot better off.
star Helen Quigley
Terrible service for its price. Was promised a 9am checkin, which got pushed back to 1pm then 2pm. Had to wait outside for 20 minutes before someone letting us in - only to find the room stank of cooked prawns
A pretty bad experience
star Zhen Yu Yong
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