My husband and I celebrated our wedding at the Delek this past October which was a perfect experience. We were back a mere three months later to spend Christmas at Delek. Thank you to everyone from Gabriel, Juan, Christina, Rodrigo, Ulyses and the rest of the team who makes each stay so memorable. I cannot recommend this amazing property (the rooms are GORGEOUS) and the amazing team highly enough. A highlight of our Christmas visit was the use of paddle boards for the usage of the Delek guests - what a great feature! Don’t think twice about booking a stay at this unique, special place - you’ll gain a second home, a second family, a cherished place to make and share memories and experience the absolute best of Tulum.
starstarstarstarstar Taylor Matchok
i liked it a lot. my room was #12 and I could hear the generator. I recommend other rooms. everything else was great.
starstarstarstar Veronica Bayter
I had a bad experience at Delek, mainly due to the poor customer service. I got badly injured in one of the rooms because there was a broken bench. I stepped on it because I heard a noise above our bed canopy and thought there may have been a bird. Since the bench leg was broken, it gave out and I fell, badly injuring my head and neck (I fell on concrete). I also bruised and scraped my hip and elbow. Delek did not have a proper first aid kit, didn’t offer to help me get medical attention and the manager could not be bothered to speak with me or my husband after the incident. They promised to remove the bench right away but never did. Someone else could get hurt. The hotel property is nice and they have a pretty beach, but overall found the front desk personnel to be poor communicators, not responsive or helpful in an emergency situation. I would choose to stay at another hotel in the area that understands customer service.
starstar Cara Michele
Love this place for great atmosphere and beach area. Using beach beds is free, when you order something. Its dog frendly hotel, thats why there are a lot of cute doggies around.
starstarstarstarstar Grete Korsmaa
Beach club is absolutely amazing, I would say its the only decent beach club that doesn’t have a minimum spend or charge for chairs/beds and allow dogs. The food is not bad and both food and alcohol is at very reasonable price unlike most places in Tulum. The do fresh juice and smoothies. Staff are friendly but professional. They have shower, nice bathroom and a changing room/ rest lounge, lots of beds with umbrellas/ shades, hammock, bean bags etc. I had a great time there with my Yorkie, spent 4 out of my 10 days stay there during days. I didn’t stay in hotel though had an airbnb.
starstarstarstarstar heidi moghaddam
French
English
Spanish
Portuguese
Armenian
Italian
