A estrutura do hotel é boa, mas falta algo mais. Também não gostei da comida, particularmente falando. Mas os funcionários são extremamente atenciosos e prestativos.
starstar Ana Paula Trajano Paula
Achamos sensacional, Estavamos e cancun e ficamos 4 noites neste hotel. Apesar de ter estrutura mais simples do que o hotel de cancun, o atendimento quase personalizado da equipe de bar e restaurante compensou demais. Tivemos problemas com mosquitos no horário do final da tarde. Somente isto p reclamar.
starstarstarstar Edgar Barros
Incrível! Tem atividades diárias e que se modificam todos os dias. Funcionários atenciosos, quarto grande e muito confortável, comida e drinks bons. A praia e a piscina são completas e belissímas. Não há o que reclamar.
starstarstarstarstar Moony Grint
Mravilhoso! O resort é lindo, com tudo de bom! All inclusive!!! E de frente para a praia, dormir ao som das ondas quebrando na praia é presente divino!! E os colabordores, todos, gente finíssima!! Amei!!
starstarstarstarstar Lucia Augusta Pereira França
Make sure to use ʜᴏᴛᴇʟʙoʟʟʏ.ᴄᴏm when booking your hotel. They compare thousands of booking web sites and typically will have prices much cheaper than others! Thank me later on! This resort is one of my favorites in the area. I've been staying here for years. If you choose this place you definitely will love it I'm sure!
They went above & beyond for my family, we had a wonderful stay. Clean resort, well groomed beach, very friendly staff, excellent place for snorkeling. Will definitely go back.
starstarstarstarstar Ronald Camper
Hotel con falta de mantenimiento en habitación, colchones ya viejos, sofacama oxidada la tela y en mal estado el aire acondicionado, gotea sobre el pasillo. Coladera de la regadera sin tornillos, manerales de la regadera no cierran bien el agua., ,tienes que dejarlos en posición sin que caiga agua. Yo creo que estan a tiempo de hacer mejoras. Por otro lado excelente trato de personal, recacameras, meseros en todas la ubicaciones. Y una excelente comida. Felicidades al personal.
starstarstarstar Edgar Chavez
The location, beach, pools, and outdoor activities were fantastic. The kids activity room was also great. We had a good week and enjoyed every moment spent outside, but there were two big negatives that will keep us from recommending this as a place to stay: the food and the rooms. The food was really not good at all. Not many selections to choose from and very bland tasting. There was a menu you could order from, but many options were not available each day and even once they said there was no menu that night. Regarding the rooms, they are very outdated and not very comfortable. Many of the folks in our group had issues with showers not draining and unpleasant odors. I would say that the outdoor pool and beach access was very nice, so purchasing a day pass for using the pool and beach area would likely be enjoyable.
starstar Steven D.
We (my husband, 5 y/o daughter and myself) stayed 4 nights here, and it was a wonderful experience! Everyone we met was genuinely friendly, welcoming and accommodating. The food and drinks were great. The beach is beautiful. Pools were very clean and well kept. Rooms were clean and were serviced very well. We felt very safe here. Cozumel is beautiful and there was so much to do off property. We can't wait to come back!
starstarstarstarstar Rachel Hallal
La comida es buena pero poca variedad, los meseros se esmeran mucho sobre todo en el área de la alberca, el del bar del lobby es muy amable. Las habitaciones muy amplias pero con detalles. Las puertas del closet no sirven,. En general todo bien. La playa... eso si chiquita pero la más bonita de la zona. limpia y transparente.. El chef por la tarde prepara unaentrada mediterránea deliciosa.
starstarstarstar Adriana Castillo
Todo super bien, sólo un poco antiguo. No olvidar siempre estar con la propina en la mano.Poca variedad de comida, no hay medidas preventivas covid en el salón de la comida,aparte de la máscara de las personas que te atienden. Todos ocupabamos los mismos cucharones para servirnos comida y las mismas máquinas de bebidas y jugos. No hay guantes ni alcohol de fácil acceso a la hora de servir la comida.La plata tiene un mini muelle que en nuestra estadía mantuvo lejano el sargazo, lo que fue genial.Tiene tour de snorkel gratuito que para mí fue lo mejor de toda la estadía. Vimos muchísimos peses y gracias a la corriente casi sin nadar ni esfuerzo. Es un buen hotel, pero como recomendación, la propina siempre a mano.
starstarstarstar Angela Binimelis
El hotel está poco viejito, aún así no se ve tan descuidado, las habitaciones son amplias pero si ya cuentan con detalles...la llave del lavabo agua fría no servía, las puertas del closet se atoran. El personal casi en general es amable, solo me tocó una mesera que aventaba las cosas al llevártelas a la mesa, el área de las albercas está amplia y cómoda, detalles....NO hay sombrillas para asolearte poco y después cubrirte mientras estás en los camastros, quedarás super asoleado y chance como yo...quemada de más, en la palapa del bar (dentro de la alberca) huele a miados, la gente es sucia y no salen al baño, se orinan ahí, sugiero pongan letrero recordándoles que la alberca no es wc y definitivamente SI hacen falta sombrillas. La comida no es la gran cosa, poco variado el buffet, bastante insípido, y no tienen la costumbre de rellenar las charolas vacías, si se acaba el pan francés y alcanzaste que bien y si no, te quedas con las ganas, así con TODA la comida, desayunos y cenas. Lo mejor del hotel sin duda la playa, mientras nadas en el mar,hay peces pasando entre tus piernas, es hermoso!!!!
starstarstar Geko pecoso
This was my first time in Cozumel and overall I was very impressed! All of the staff were extremely helpful and friendly. The resort was very pristine with clean rooms and pool areas. As other reviews have said the food is not fantastic. It isn't bad by any means, it just gets repetitive and can be bland. The drinks are always very good (both alcoholic and non), as were the desserts. The beach at the resort was stunning with gorgeous sand and pristine water. The only other minor inconvenience was the distance from the town. We spent most of our time at the resort so it was not a big deal, but it could get expensive paying for taxis to and from town.
starstarstarstar Cameron Holmes
Let me start off by saying that this review is not a reflection of the staff at all, the staff is very friendly, welcoming, and attentive. The hotel itself is very pretty and the view/beach area is absolutely gorgeous, but the one thing keeping this place for being better is the food. As a Hispanic who has travelled to other parts of Mexico, throughout Central and South America I was expecting Mexico’s extravagant gastronomy to be showcased but unfortunately the majority of the dishes including the Mexican cuisine are poorly seasoned, presented and executed. If you are a fan of Mexican cuisine you will be extremely disappointed, like I am. I would RECOMMEND staying at this resort for the view and amenities, but you might want to consider having meals at local restaurants such as the Hemingway Lounge. Of course you get what you pay for so if you want five star meals stay at a five star hotel. If you just want a pretty place to stay for two or three days then it’s perfect!
starstarstar Gabriela Alvarez
Una excelente opción para vacacionar a un lugar bonito a buen precio. El hotel es viejo y tiene algunas cosas que se podrían mejorar o dar mayor mantenimiento. Pero tiene uno de los espacios de playa más bonitos de Cozumel, muchas actividades y la atención del personal en general buena.
starstarstarstar Ch-B Cerveza Artesanal
Es justo y un poco más por lo que pagas toma en cuenta qué cuesta alrededor de 2500 pesos la noche, no puedes exigir mucho más, lo que vale la pena es el esfuerzo que pone la gran mayoría del personal, es muy simple; cómo los trates serás tratado, no falta él mesero o la mesera que atiende con lujo de detalle al extranjero, pero son contados, la comida es buena más no excelente, pide el menu a la carta y no hagas corajes sólo espera un poco más, las bebidas cumplen y están bien, la playa siempre limpia y reitero, se esfuerzan mucho en tener todo al 100, las albercas muy bien, la cena de especialidades falla un poco quizá deberían cambiar al chef porque la materia prima existe, pero mal ejecutada, eso sii... Plagado de extranjeros, en su mayoría estadounidenses, casi todos son muy amables y respetuosos. Es un hotel familiar muy familiar, si buscas fiesta después de las 11pm no es el lugar indicado, así qué si cumple relación precio calidad y ubicación esta muy bien.
starstarstarstarstar Greg Ricardo
El hotel es viejo. Los colchones están super feos. La variedad y el sabor de los alimentos no es buena. Para cenar bien debes reservar desde las 7 de la mañana si no, no alcanzas. No hay cerveza oscura y las bebidas no saben nada bien. Este hotel no tiene playa. Te solicitan anticipo de 3000 pesos y te cobran un impuesto para que lleves de más.
starstar Patricia Roldan Matias
El hotel es viejo y pagamos $108 por el premium sky view y no tiene nada de privilegio no avía mini bar ni nada. El baño olía horrible no avia plancha para planchar la ropa. El buffets todos los Dias tenía la mismas comidas. Los meseros solo le asen caso alos gueros y descriminan alos mexicanos. Horrible hotel pesisimo servicio. Lo único bonito fue el mar es lo único que me gusto de este hotel la playa
star Maria Avitia
After reading all the scathing reviews about this resort, we decided to to chance it anyway. Our 3 nights at the resort were awesome and felt it was "great value for the money" The staff were wonderful, the food was excellent for the most part and the amenities were outstanding. Admittedly, the rooms are dated & the towels are not of the highest quality..but all very clean & good enough. We had no problems whatsoever, that would lead us to even think of writing anything as negative as the above mentioned reviews-we could not understand what they were all based on. Perhaps those people had been sold unrealistic expectations by their tour operator? We were more than happy. We want to give a big shout out to just a few of the many staff who were awesome...Carlos & Manuel(waiters), Marisol(pool waitress), Beatrix(buffet restaurant), Luisa(omelette chef extraordinaire) & Victoria(3rd floor room attendant). We repeat "This was very good value for money"'
starstarstarstar Gwen Kalansky
If I could put a negative star rating I would. Took 3 hours PAST check in time to get our room. 95% of the food is not eatable. The lady handling the food tried to use to the same tongs she used for raw pork to serve the cooked pork. We had to walk away. We told the front desk. They did nothing. There is a menu you can order from the buffet. Which is never available. All the food in the buffet is left overs from the night before masked as another new dish. The women staff seem to hate it there and they're service shows it. The men try to keep it light and they are better servers. They rooms are awful. Feels like an old hospital. The air conditioners are so loud you cant sleep. Our tv didn't work. They came to fix them. Only replaced the tv. I had another booking here for 2 additional nights I had to cancel. I would not recommend anyone to come here.
star Christel Lévesque
Amazing views and a perfect spot to come snorkeling. The rooms are kept clean.The property is somewhat dated but kept up nicely.We can't say enough about the views.Unfortunately, the staff I'm not as friendly as what we're used to. That service takes a long time.This might be as they're not running at fulls steam due to the covid restriction.The biggest downfall is the food it really needs some work.We're not super picky eaters and went into town to get food in the end.
starstarstarstar Jay Cloete
Bom porém falta frigobar nós quartos e internet que só tem no saguão central academia pequena demais pontos positivos tem caiaque a disposição grátis e snoorque também comida pouca variedade
starstarstarstar Luciano Vilela
Estivemos aqui a passeio, uma tarde apenas pois estamos hospedados no Meliá (ao lado). Mas achei o hotel muito charmoso e nem estruturado.....gostamos.
starstarstarstarstar Marcio Vassimon
Boa acomodação, bom atendimento, um ambiente muito aconchegante e tranquilo.
starstarstarstarstar Genildo Silva
Muito bem atendido, pessoas quando se dirigiam respeitosamente a todos
starstarstarstarstar Joao Carlos Vieira
French
English
Spanish
Portuguese
Armenian
Italian
