We came here for our honeymoon and I don't think we could have picked a better place. We had a bungalow on the beach with such an amazing view. My wife and I walked all along the beach and don't think we found a place with a better view or room than Blue Holbox. Out of all my reviews, I would recommend this place the most!
starstarstarstarstar Rabbee Mowla
Expensive hotel without services and treat as you may expect. Poor restaurant service, they’re looking for money (tips) not for a good service, dirty pool, not isolated cabins… Sometimes in Holbox there are electricity cuts, which means water (pumps) and lights are off (it could be for days…). For the money you’re paying you’d expect they have an extra plant to solve this problem. They don’t. Other hotels do! Don’t go, dirty, noisy, and expensive.
star Juan Ramos-Cejudo
Terrible service quoted one priced the. Wanted to charge 30% more while checking in. Said rates changed in 15 minutes and kids were being charged.
The lady who is the general manager is rude. The staff at restaurant rude. I would not stay there if they paid me to.
star Christopher Newton
Really lovely people at the front desk. Grounds are perfectly maintained. The beach is beautiful.
The rooms themselves are a little rough around the edges but over all totally lovely. Air conditioning and fans to boot. I’m not sure the mosquito nets are 100% necessary but i appreciate the effort.
Only negatives are that it’s a bit far from town and taxis can add up about $10 for an under a mile trip. Also the shower is super weird. We weren’t able to get hot water and the pipes would make a screeching noise for the first few seconds of use. The hotel had instructions for how to make the water warmer but we didn’t have luck.
starstarstarstar Lauren McDermott
This hotel is very beautiful, however so is every other hotel along the beach in Holbox. Unfortunately the service at the hotel is really bad and not what you pay for and that is why we have given it a bad review. If you are reading this review I would save or spend the money elsewhere on a different hotel.
There was a lady at reception who was not very helpful from the start and often just shrugged at you in her response. The details on booking.com say the ocean view rooms come with a mosquito net - they don’t and the reception ladies response was to say the curtain at the window was a mosquito net and there was nothing they could do. We had a hammock outside our room which broke during the night due strong winds - this was never replaced.
There was an older male waiter who would serve us at breakfast - he was miserable - every day.
The hotel would only allow you to have one bad cup of filter coffee or one cup of tea (ran out of black tea first day and never restocked) each day for breakfast, this was the same with juice, just one cup a day and they would state it clearly each morning. The breakfast was the same each day, no variation from pancakes (2) or eggs, and again as you can imagine the portions were small.
Up and down the beach you will see other hotel guests fill the beach beds up outside - not at this hotel - it was dead for a very clear reason.
star Laura Weedy
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