I honestly didn’t see anything that I like about that hotel. To begin with the receptionist was as rude as a pig. She does not know to talk friendly and mannerly with customers! She yells at anyone regardless of who’s around.
The room!!! Omg it stinks, smells old, moldy and has cobwebs hanging on the ceiling. The bath tub is dirty, has hair in it and stains all over. The bed scratches your skin and leave bumps! We couldn’t even sleep in peace. The window has a huge crack on it. It scares you that anyone can break in. The ac keeps cutting off; you have to get up to put it on every now and then. There was hardly any space to dwell in the room. The sink was so small. One chair for 3 people to sit on. One big old line phone sitting on the table that’s not even working. The second entrance door has no lock which is very unsafe for the guests staying on the property. The maintenance guy is also very rude and has no etiquette. He burps very loud in-front of the guest and don’t even say excuse.
To continue, when we asked for a refund the receptionist (owner’s wife) started to verbally abuse us then her husband but in and started too. My worst experience ever!!!!!!!!!!!!!!
I highly recommend that no body visits that hotel!!!!! You will regret it!!!!
star Ghame Gansham
Enjoyed our room. Nice easy access to Niagra Falls. Breakfast was the normal fair with a waffle option. Room was clean but a little dark. Had movie channels on the TV. The only staff I interacted with was the lady at the front desk. She was pleasant and helpful. Not a bad option on the cheaper side.
starstarstarstar Jon Slack
So this is a mixed review , we booked for 5 nights, arrived and got into the room and it was absolutely dirty. The mold and mildew smell was overwhelming for me and my son. We have asthma and allergies and was starting to flare up. Also there was hair still in the bathtub and floor of the bathroom. The vent in the bath was so caked of dust that it was hanging out. The filters of the ac unit looked like they hadn't been changed or cleaned in months. Caked with dust . Wall outlet by bed was hanging out. Now location not bad for the price if only it was clean. Now the service however was phenomenal. Spoke with the night guy and told him our problem he offered a new room or refund. We had him show us the other room unfortunately still dirty and packed with dust on the filters. So we ended up getting the refund. But he was more then accommodating
starstar Lacey
Great hotel/ Motel. Due to net issue near falls accidentally room was double booked and I did not chose protection or fully refund option! Hotel attendant was so supportive and help to fix the issue with Expedia! They can deny and hold the money for the mistake!
Breakfast was awesome and more option than lot of other motel/ hotels in Niagara Falls and vicinity! Room was clean and fresh!
starstarstarstarstar Ananto Saif (SAIFUL SIDDIQUE)
Dont look like the picture. Bad smells. They said no smoking and the rooms has bad cigarette smells. No microwave, no coffee pots in rooms. no pool, listed a continental breakfast nope offered none not even coffee. No vending machines. They offer a fitness center, one treadmill in a tiny room. Walls were paper thin. We could hear everything from the other guests including the shower in the next room. Over. Highly do not recommend.
star Victoria Leiva
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