My sister and I stayed at this hotel after traveling from out of state. We got to the room and there was a huge bug on the bed. The front desk staff was very friendly and were able to switch us to another room. However when we got to the other room there was a big spider on the wall. I understand bugs cannot be controlled but something should be done about this. Other than that it seemed the rooms and bathroom were clean. The rooms did have an “old” odor. Overall, I would not stay at this hotel again.
star Amrita Khokhar
We booked months in advance, and I confirmed at time of booking that a cot could be added to our double queen room. When we checked in, they said it was a fire hazard and could not do it. But the clerk upgraded us to a double king room with a sofa bed, at no extra charge. This is good customer service. The room was very big and excellent. This is a VERY nice hotel, right off the highway yet hidden in thick woods. It was quiet and the room stayed dark. Good Wi-Fi. The pool was AWESOME, big and warm. There was a nice pool table in the lounge area, and the next morning they allowed our kids to use it (the bar was not open yet). We did not eat at the restaurant but it looked very nice. There is a gas station/convenience store right next door, along with a deli/bakery/grocery store which was great. Our room rate was very reasonable for such a nice room/hotel. HIGHLY recommend this hotel.
starstarstarstarstar JimandColleen Cyr
This is the second time I've stayed here. I'm as impressed with how accommodating and clean the hotel is as it was when I stayed here previously (almost 1 year ago). The only reason for the 4 star rating on the rooms was because when I checked into my original room I could hear (literally) every single word that was spoken from the room next to me. However, as soon as I called down to the front desk I was apologized to & immediately accommodated by an upgraded room right away! Overall, I love pretty much everything about my experience at the Wyndham here in Southbury. I highly recommend staying here and will ABSOLUTELY be coming back for future visits!
starstarstarstarstar Cujo's Comments
We stayed here in late May and it was just what we wanted. Rooms were really clean and fully serviced. We arrived after a really long trip from TX and the restaurant that night was wonderful Lissette was the BEST bartender and food server. She made me feel like I was back home again, and I was after a few decades of being gone. The food was amazing, especially the NY Strip Steak dinner. Thanks Wyndham!
starstarstarstarstar Meridith Weiss
The room was nice and clean but there was only a shampoo in the bathroom..no conditioner and no shower or hand soap. Luckily I brought my own bathroom necessities because I live only a few miles from the hotel and had to stay the night to get to shower due to septic issues at my home. The front desk may have been able to give me those items but it's the sheer fact they should have already been in the room.
starstarstar Carry Beetle
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