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Waldorf Astoria Park City

2100 Frostwood Drive, Near Red Pine Adventures, Near Canyons Golf Course, Park City, Utah 84098, United States

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Park City

Este establecimiento Park City está ubicado cerca de la zona de esquí The Canyons, otro punto de interés cercano es el parque olímpico de Utah. Las instalaciones de ocio de este hotel climatizado incluyen piscina al aire libre, club de salud y gimnasio. Otros servicios son un spa de servicio completo, un centro de negocios y conexión a Internet WiFi. Hay vestíbulo con servicio de salida 24 horas. Las habitaciones tienen chimenea, balcón y TV de pantalla plana. Todas las habitaciones disponen de cafetera/tetera, teléfono de línea directa, radio, aire acondicionado y calefacción regulables, y baño privado con bañera de hidromasaje y ducha y bañera separadas.

A true five star experience. Slopeside and ski boot room make starting and ending your day as relaxing as could be. Bar and hot tubs were great. Staff was exceptional. Rooms were beautiful and clean. Would definitely recommend and plan on returning.

Cam

My first ski trip and I broke my leg. After spending a few hours in the ER, I made my way back to the Waldorf. As I entered the lobby on crutches, the General Manger happened to be there. She immediately checked on me and asked if there was anything I needed to be more comfortable. Even though I didn’t ask for anything, she sent an incredibly thoughtful care package and snack to our room. It took 2 more days to get home, but during that time, the staff continued to be very warm and accommodating. We were unable to find and thank the GM before leaving. Cindy Racco, I hope this message finds you well. I am grateful for your kindness and hospitality. Even with my injury, I was able to easily get around our suite and had all I needed for those last 2 days. Our room was spacious, beautifully decorated and very clean. I highly recommend your location to anyone looking to stay in Park City. I am sorry I did not get to thank you in person. You are truly an Angel! Crystal Smart

Crystal Smart

I booked a stay at the WA in Park City with my brother and his family (7 of us total). We arrived early to the hotel and were warmly greeted by the bellman and valet. Upon check-in, Carolyn was able to accommodate us with a room that was already ready. We had 3 small girls in our party and she was quick to tell us about the scavenger field throughout the property and downtown Park City. Our girls had so much fun finding the moose and gathering their pins. We saw Carolyn periodically throughout our stay and she always stopped to engage our girls. It was so nice to be at a high-end hotel, where the children aren't dismissed. She was always so kind and helpful with our requests. She was amazing! Previous guests have eluded to a lack of staffing. Perhaps, there were previously but we visited during the peak holiday season and we saw didn't see any lack of service or support. Every person we encountered was professional, kind, resourceful, and nice to speak with. The shuttle services were a wonderful perk and we used them daily. We made a call one evening to see if anyone was able to pick us up from a restaurant in Canyon Villages. We didn't think they'd be able to honor that request but when we walked outside the restaurant, the car was waiting. The valet and bellman (can't recall their names) were all wonderful and deserve to be recognized. We ate and drank at the restaurant Powder a few times. Great food and drinks; prices on par with other high-end restaurants in the area. Nico was great! The location can NOT be beat. Daily hot chocolate bar by the fireplace was a daily hit, as were the s'mores in the evenings. The hotel is clean and Christmas decorations got me. I'm a sucker for anything Christmas. They nailed all the little touches. I can't say enough great things about the staff and our experience at the Waldorf Astoria Park City. Thank you for the memories, see you next year!

Kristin Avendano

This hotel is incredibly beautiful and feels like home away from home. The size of the rooms are amazing and the full size kitchen made it feel like we could stay for months. We were helped by so many amazing people throughout our stay. Caroline at the front desk is incredibly thoughtful and made our honeymoon stay so memorable. The ski valet services were amazing with heated boots every morning, your skis set at the gondola ready to go, and a shuttle if you wanted to go to a different ski resort. The Waldorf Park City is absolutely a 10/10 and one of my best Hilton experiences in my years of travel!

Kelsey Day

We spend an awful week in Park City. The hotel failed to deliver on all aspects. A ruined Thanksgiving holiday indeed. Upon check in we found the heating in our unit non operational and the 2B3Bath was freezing cold. We complained and they send engineering to fix the issues. That lasted until 10pm and left the bathrooms dirty as they had to access the trap in the ceiling there. No further attempt to move us to a different room nor to accommodate us in any other way was made. Kind of “too bad for you, not our problem” Well the issue wasn’t solved and we spend the night in a cold place resulting in two people in our family getting sick with a serious cold. The next day we tried to talk to them again and they pretty much shrugged it off and send more engineering into the rooms. By the end of the day one room was warm, the other still wasn’t. The fireplace on the one room didn’t work either and there was a constant drip in the bathroom that wasn’t addressed st all. I have spend endless hours with them to solve it, without success. Throughout the week, the housekeeping was erratic, not always showing up, not taking the trash out, not replacing towels in the bathrooms, not replacing the coffee capsules we actually used, forgetting turn down service. Furthermore, the steam room in the female locker room worked only twice during our stay. The other nights it wouldn’t produce steam and I got tired of chasing someone to reset it and make it work, after I’ve unsuccessfully tried that a few times. The concierge failed to confirm bookings with a sought after restaurant where we ended up without a reservation and luckily were able to get the last table at that time. Despite enough lead time the times for the bookings of the restaurants were not at the times requested and we had to spend another wasted hour waiting for the concierge to discuss and address these issues. But obviously as it was now too close to the dates, our requested times weren’t available anymore. But the icing on the cake was the pre-booked, and promised Thanksgiving dinner which was supposed to be an elaborate dinner. We arrived at the restaurant in-house at the agreed time only to learn that the menu that was promised had been a brunch and the dinner looked entirely different with more than limited food options. The turkey was a dry sad leftover of the brunch. All in all, more than a disappointment. Definitely never again, will we choose Waldorf Astoria for our worldwide travel in 5Star properties. I will encourage every one of my social contact to do the same. What happened to us, shouldn’t be happening to anyone.

Iris Radke

Great hotel! This is my family’s second time here and we plan on coming back. We love park city, especially the Canyons and this hotel is located at the base of the Canyons. Suites are large and have full kitchens and washing and drying machines. Our kids love the nightly s’mores and hot tub experiences. Staff and ski valet are top notch.

Andrew Deutch

Very expensive, but you also get a posh level of customer service that isn't found many other places. I didn't have to take a second thought for for my skis. They were taken from my car and then they were waiting for me at the ski-rack at the bottom of the gondola across the street when I went out to ski in the morning. The turn-down service even nicely coiled and arranged my headphones and charging cords. We held a corporate meeting here (about 30 people) and the accommodations were great. We had presentation space with couches, tables, AV, breakfast and snacks were brought into the meeting and set up in the kitchen area. It was very smooth and everything went as planned. A great mix of business and pleasure. The only clarification I would make is that this is NOT a "ski-in/ski-out" hotel. You can make it to the Canyon's lifts without getting in a vehicle, but you have to walk (or hop in the hotel's golf-cart) from the hotel, across the street, and take a short gondola to the Canyon's plaza. No clicking into your skis in the hotel and eventually skiing right back to the door.

Jon Bitter

We came with as a huge group December 12-16 to celebrate a birthday and anniversary. Overall the facilities were fairly nice and it is close to ski lifts; however, I had a terrible experience with housekeeping and after reporting the incident, received zero follow-up. One day, housekeeping came so late in the day, the man asked to clean the room while I was in the room. I was working on my laptop and one a call while he was cleaning. I watched him spray used glassware with the same cleaning solution that he used to clean the rest of the room, wipe them down, and then set them down as if they were sanitized, clean glassware. I was disgusted. I reported the incident when I checked out to Sidney, the night auditor who was running the overnight reports. She took down all of my information and said she would make sure that someone followed up with me. It's now been close to a month and no response. There is no email listed on your website. This is the only way I can imagine getting a response. Hopefully someone will respond.

Kim DelMonico

Great atmosphere and service. I forgot my wedding ring on the dresser and a couple hours after checking out the staff called to inform that it would be next day mailed to the house. That demonstrates the high values that Waldorf Astoria puts into everything they do. The Powder restaurant was delicious as well.

Matthew Hendry

From the moment we pulled up to the front of the property the service was impeccable. We were pleasantly greeted by the valet, welcomed to the hotel, and shown to our room after a brief tour of the property. The hotels many amenities will keep children and adult alike happy for many days. The rooms are nice with little details that make you feel at home. I highly recommend this place to anyone looking for a little getaway as the service is top notch!

Sage Wheelan

Reflejos

Excellent

Excellent business hotel. Close to public transportation. Fantastic service. Great pool.

Close to public transportation.

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