Hotel novo, com decoração moderna e ambiente super aconchegante. Atendentes carismáticos e localização estratégica para os parques da Disney.
starstarstarstarstar Michele Tourinho
Um bom hotel com bom estacionamento, os quartos são grandes muito bem localizado perto dos parques da Disney, e de lojas, restaurantes e tudo o que precisar, bom para descansar depois de um dia com muitoMickey e Minnie !
starstarstarstarstar J Fernandes
Hotel novo e extremamente limpo! Café da manhã excelente! Ótima localização!!!!
starstarstarstarstar Luiz Aguiar
Hotel excelente, quartos grandes limpos, camas boas e grandes, banheiros novos limpos e ótimo. Apenas o chuveiro poderia ter uma vazão da água maior. Sem cheiro de cigarro que é ótimo. Café da manhã super bem servido com diversas opções. Perto dos parques e locais de compra. Fácil acesso e ao lado de diversos ótimos restaurantes.
starstarstarstarstar William Lin
Excelente custo benefício, funcionários atenciosos, quarto e banheiro confortável e bom café da manhã.
starstarstarstarstar Vinicius Dattwyler
Bem localizado (Lake Buena Vista), somente 5 minutos da Disney Springs. Fica em uma avenida com bastante opções de comida. Olive Gardens, Denny's, churrascarias até McDonald e Taco Bell. O café da manhã é muito bem servido; tem cereais, leite, sucos, vários tipos de pães, frutas, iogurte e o café éuma delícia, além disso os funcionários do restaurante são bem gentis. Não dei 5 estrelas por causa da limpeza, algumas toalhas vieram com cabelos enrolados e os copos que usamos (café e suco) não foram trocados algumas vezes. Ficaria novamente.
starstarstarstar Josiane Rezende
Hotel simples, mas confortável. Atende 100% aos que desejam curtir a cidade e ter um local sossegado e familiar para ficar com a família.
starstarstarstar Sergio Sena
Estive por 20 dias hospedada no Westgate. Ótimo resort com muitas opções de lazer. Localização ótima inclusive com um Walmart bem próximo. Ficamos em uma suite de 2 quartos bem amplos. Vagas disponíveis em frente ao prédio que ficamos e fomos privilegiados com uma vista linda para o lago. Suite com 2 banheiros e uma jacuzzi no quarto principal . Possui cozinha completa com utensílios e eletrodomésticos novos. Máquina de lavar e secadora. A única queixa que o serviço do resort se resume em apenas trocar as toalhas e incluir amenidades. Não fazem limpeza! Somente mediante pagamento extra. Não fomos importunados com vendas de nenhum tipo de serviço . Na propriedade possui um ótimo restaurante e uma loja de conveniências. Minha nota foi 9,0. Retornarei .
starstarstarstarstar Michelle Santana
Ponto Positivo: Ótima localização, resort muito bonito, quartos são bem legais, amplos e com tudo que você precisa para se hospedar legal com a família. Ponto Negativo: Péssimo com relação a vagas para estacionamento, tendo em vista que seu carro não fica no bloco que você está hospedado e sim em qualquer local do resort. Você para o carro super longe do seu quarto, tendo que andar muito pra voltar pro seu quarto, pois os carrinhos demoram muito pra te levar até o quarto, cheguei a esperar 40 minutos por uma carona dentro do resort. Os funcionários não são educados, a limpeza é péssima, você só encontra limpo no dia que chega, depois não limpam mais. Os seguranças dependendo a hora que você chega no resort, pois na maioria das vezes chegamos tarde porque os parques fecham tarde, eles bloqueiam as vias de acesso para seu bloco e não deixa você passar, tinha bebê dormindo no carro e compras e fizeram eu tirar do carro pra pegar ônibus sendo que eu queria apenas descarregar as compras e levar meu bebe para o quarto e eles não deixaram, fizeram eu acordar o bebê e ainda após a minha insistência ameaçaram pegar arma para me conter. NOTA. 3 NO GERAL.
starstar Julio Calipo
Boa localização, quartos com tamanhos bons, piscinas boas com serviço de piscina ótimo. Atendimento muito cordial de todos os funcionários.A parte ruim são vários outros pontos: limpeza e dedetização deixam a desejar já que todo dia você poderá encontrar pequenas baratas na cozinha. O cofre no meu quarto não funcionava, liguei no serviço de hóspedes três vezes pedindo para que alguém viesse verificar e em todas as vezes falaram que estava vindo e não vieram, ou seja, desisti. A internet simplesmente não funciona no quarto em que eu fiquei (5 andar do prédio 800) somente funciona na aérea da piscina ou no lobby. Um último detalhe ruim é que se você chegar tarde da noite terá que procurar por bastante tempo uma vaga de carro pelo hotel, talvez por estarmos em um período de férias americanas, mas não deixou de ser bastante chato.
starstar Filipe Vieira
Para um hotel 3 estrelas, foi uma grata surpresa. O quarto é muito confortável, o café da manhã é bom e o atendimento dos funcionários é o ponto alto. São extremamente acolhedores, atenciosos e prestativos. Bom, quanto à localização, sem comentários... perto de tudo!
starstarstarstarstar Rogerio Veiga
Hotel com ótima localização para quem pretende ir aos parques Disney e universal. Apartamento amplos e com infraestrutura de cozinha completa, além de máquina de lavar e secar. O resort conta ainda com parque aquático interno. O ponto negativo, sempre tentarão te vender a opção de timeshare, o que faz perder um tempo nas apresentações.
starstarstarstar Danilo Azeredo
O hotel é bem localizado, perto dos parques, outlet e supermercados. Por ser muito grande atrai muitas pessoas o que pode ser para muitos um dificultador no atendimento e estacionamento, principalmente na alta temporada. Não dispõe de café da manhã, mas no quarto que escolhemos teve fogão, microondas e máquina de lavar. Pessoalmente o que me desagradou foi a dificuldade para achar vagas de estacionamento à noite e o grande movimento de hóspedes. No mais é um bom hotel.
starstarstar Eduardo Lopes
A experiência com o hotel foi lamentável. Atendentes completamente despreparados para lidar com o público. Senti-me bastante destratada e frustrada por "depender" desse tipo de serviço. O pior de tudo foi que foi me cobrada uma nova taxa durante o check-in, além da já paga pela minha reserva, alegando que seria devolvida no check-out, o que não aconteceu. Contestei sobre e Westgate colocou que o valor seria transferido em até 5 dias úteis para meu cartão, já se passaram 60 dias de minha hospedagem e ainda não fui ressarcida. Não recomendo a ninguém.The experience with the hotel was unfortunate. Officials completely unprepared to deal with the public. I felt quite disheartened and frustrated at "depending" on this type of service. Worst of all was that I was charged a new fee during check-in, plus the already paid for my reservation, claiming it would be returned upon check-out, which did not happen. I replied and Westgate stated that the amount would be transferred within 5 business days for my card, 60 days have passed since my stay and I have not yet been reimbursed. Would not recommend to anyone.
star Fernanda Lima
Just returned from staying at 2 bedroom condo for a week. We booked thought VRBO and didn’t do timeshare presentation.
The good: the grounds are beautiful, the water park is $20 per person but really nice and fun for kids.So many walking paths , miniature golf, multiple pools and hot tubs. Perfect to spend time outside.
The Bad: our 2 bedroom condo was in a great need of complete renovation. Every single appliance was not working properly. The oven never reached 450 degrees, the fridge was leaking, the dryer was screeching but the dishwasher almost caught condo on fire!!!
We put dishes in and thankfully were still inside when it started smoking and filled the whole place with toxic melted plastic smell! I can’t even imagine what would happen if we left to the parks 10 minutes early. We reported to maintenance and they sent a repair man but we did not risk it to try to wash dishes again.
The toilets we’re running all night, and the showers needed deep cleaning not just wiping.
I loved the resort but hated the condo. Maybe will stay again in a new building where everything is brand new.
starstarstar N J
Rooms were large but dated with a tub in the middle of the room. It costs $20 a person to get into the water park even though you are already paying a resort fee.The other pools are included.While I was there they seemed to have a constant stream of people taking timeshare tours.The only boats that worked were the paddle boats.No batteries for fishing boats and kayaks have holes.
starstar Pat Dover
Unfriendly, nickel and dining hotel.Haven’t stayed at a Hyatt Place in a while and thought I’d give them another try.Forgot why I stopped staying until I tried to check-in and was unceremoniously told check-in earlier than 3PM will require an extra charge, even for World of Hyatt Members!Then, the front desk agent enjoyed pointing out that since I made my reservation on a third-party site (much cheaper than Hyatt.com) that I wasn’t entitled to any benefits.Thanks for making me feel so unwelcome.The only reason the hotel gets a star is because of its location and the hotel’s hard product (the rooms).If I had the option to cancel my reservation and stay somewhere else I would have done so, but I prepaid and cancellation wasn’t an option.Instead, I’m forced to wait several hours before I can go to my room and leave my bags.Instead of enjoying the parks (the reason most everyone stays in this area), I’m stuck thinking about how to make up for this lost time and how the start of my vacation has been ruined by this Hyatt Place.
star Anthony Aoude
Room was not clean during check in. Maybe they are short staffed, which is understandable in today economy. Fishing was not available due to no bait. Walking distance from our room to main areas was very far and the internal shuttle only picked us up once. We had to walk with our bags from 19th unit to front lobby to check out. Overall large resort beautiful Christmas decorations however will not return again.
starstarstar Laura H
Perfect place if you are in Orlando to visit the parks.
The room was huge with a nice living room area and two queen beds. Fridge, complimentary coffee and a safe. Clean. Complimentary hot breakfast . Chris at the front desk was a gracious host, friendly, polite and helpful.
Definitely will be back.
starstarstarstar B B
El lugar muy bonito,las habitaciones son small apartment muy buen servicio. Lo que no me gusto que practicamente me obligaban para que me haga socia del resort insistian demasiado y super confuso y muy caro?me di cuenta que ahí enganan a las Personas haciendose socios .
starstarstarstarstar Lorena Harboe
La ubicación estratégica de este hermoso hotel no la tiene ningún otro. Es la mejor ubicación que tiene para los parques Universal y Disney. Para hacer compras están los mejores Outlet y cerca de restaurantes. Walmart queda al lado, definitivamente es mi hotel preferido.
starstarstarstarstar Mony ́s C
Wonderful room! Jacuzzi tub, plenty of space, best of all a screened in porch. Plenty of places to walk around the lake. Very clean. Staff very nice. Food was delicious. Large store with Deli, Pizza, reasonably priced souvenirs, and much much more
starstarstarstarstar Leslie Warner
Good pricing for amenities. Days staff was wonderful. Drafts was a good option, but limiting on a couple day staff. Fair pricing from the market. I was very disappointed by the "villa" room though. Our balcony was very nice.Otherwise it was actually very small. I was also confused by the large jacuzzi in the middle of our room. This was a business trip and NOT shown on the photos. We laughed it off, but it limited the rooms function and wish we would been warned before booking. my biggest issue was the lack of curtains! Every morning was a sunrise wake up. The fourth floor with a West window and NO curtains is horrible. It was the worst sleep I've ever experienced on vacation. On top we also had the wonderful landscaping service begin at 9am. It was not very pleasant at all. I don't think I'll be staying at this location again.
starstarstar Morgan Parks
The facility was pretty clean, breakfast was good with fair variety.The location is good for Disney attractions especially.Don't expect to use the hot tub, I was told that it has been broken for 2 years, this also means that the pool is frigid.
starstarstarstar Christopher Pfeifer
Muy bonito, excelente ubicación, habitaciones confortables y variedad de espacios con diversas actividades.
starstarstarstarstar Olgalucia Rojas
Una excelente experiencia! Un poco triste que no puedan ayudarte con la limpieza por tema de protocolos de covid, pero después todo genial!
starstarstarstarstar El Mundo de Zoe
Day 2 of a 7 day stay first off the grounds are nice the water park looks nice but closed due to weather and no pool side bars open (it was better weather and nice earlier) now the room what makes a room is the bed now I’m on day 2 night 2 and the mattress has seen better days you actually can see where the mattress has settled and where people have slept it looks like craters that’s the mattress and you will roll into the crater super sad. Plan on everything closing early and not the normal stated hours . It is also the little things that make it special the attention to details for example I went to wash dishes I looked under the sink for dish soap but I found dishwasher soap there is not a dishwasher in my unit sad attention to detail is not at this place . Also I have 3 lights burnt out or just don’t work like I said no attention to detail it makes you wonder what else they don’t do!? Also included photos of the way they clean just food for thought and if you want to hear every sound this is a pic of the entry door at night. Update cockroaches moved to another unit and yes cockroaches
star Kristin Bon
Primera vez q visitamos el hotel y la verdad 100%%%% recomendado muy limpio y buena atención y la comida muy deliciosa todo de maravilla y la piscina de lo mejor
starstarstarstarstar Yesika Domínguez
El peor hotel de Orlando ahora mismo estoy en el es horrible te ofrecen un alojamiento y cuando llegas te dicen que no está disponible porque están llenos la atención es pésima no hay parqueos son tantos edificios que pareces que estás en un plan ocho nadie te orienta para llegar a tu habitación me pase media hora buscando el edificio y no hay ni carros para subir el equipaje pague dos camas queen y estoydurmiendo en sofa cama porque solo me dieron un cuartucho con una cama ni la tal cosina que me dijeron existía un microondas y una mini nevera en realidad la peor esperiensia que estoy pasando en estos momentos mi peor fin de año
star Taimy Rodríguez
Not a bad spot. Rooms are definitely dated and I think $20 bucks a head for 2 slides and a lazy river is way to much. I had to pay extra to use the gym for some reason and no one came to turn the room over the whole time we were here.I’m not coming back but that’s not why. The deli and restaurant are just hot garbage. I have spent 4 nights here and every time I go into the marketplace that poor women is working by herself dealing with at least 6 mean customers wanting food. On 2 separate occasions I watched someone look into the deli from the hall in the back and then disappear. Maybe if the took a few people away from selling timeshares they could free up some room in the budget to get a few people in there and get it running smoothly. The sports bar is better but not by much. It’s overpriced and the food just tastes like it just came out of the bottom of the freezer. All in all there are better places to spend your money. It’s not bad, but definitely not good.
starstar Tim Lucas
The rooms were great but the staff is extremely underwhelming. My family and I stayed for seven days while we vacationed at Disney so not a lot of time was spent at the resort. after we left the resort is when I became less than pleased with their customer service skills. My 6 year old daughter left her blanket that she’s had since a newborn baby in our room somewhere. Not once did she take it with us when we left to go to the amusement parks or out anywhere else!!! I called the front desk and explained the situation and the attachment my daughter has to this blanket and the woman assured me she would have them check our room since we left only a FEW hours ago to return home. I never heard anything back from them. I called a few days later and hit the Human Resources button on accident and as I was explaining the situation the lady cut me off in the middle of a sentence and transferred me to the front desk. Then I explained to another person the situation and this woman told me I was never called back because they didn’t find anything. Did y’all actually check the room??? Did you check the lost and found? Did you put in ANY effort at all into finding my child’s blanket? I just find it hard to believe it up and disappeared from our room. Love the place not the people.
starstar Kelsey Newman
Absolutely beautiful resort. So many amenities. I was there on business so I didn't get to experience much but it's extremely clean, well organized and management and business teams are very professional and easy to deal with. Everyone answered all my questions with the blink of an eye. They all were extremely knowledgeable!
starstarstarstarstar Diamond Owens
I’m very surprised this place has any good reviews recently. Checked in, they tried to charged me for a top floor even though the whole place is empty. Got to the room and well… look at the pictures. Changed rooms 2 times. They both smelled … It’s beyond unacceptable.
star Gino DeFalco
Muy bien ubicado, rodeado de lagos lo que te da oportunidad de observa fauna propia del lugar. La habitación que ocupamos super completa con vista al lago, excelente.
starstarstarstarstar Jorge Moisés Herrera Rodríguez
We stay over the thanksgiving holiday. The staff was friendly, breakfast was delicious and room was clean. This is our second time booking a room at this location and both stats were equally great. Thank you 😊
starstarstarstarstar Allison Lawless
The staff here are super nice and accommodating. Our room was always fresh and well prepared. The breakfast was really nice and there were way more options than I expected. The elevators were really slow, so we took the stairs a lot. That was perfectly fine with us. This hotel is within walking distance to Disney Springs (20-30 min). Our safe didn't work and the place can use a bit of a reno. But nothing extreme, just a paint job. The doors and walls are not super well insulated so you'll hear your neighbors. But, you'll pay a lot less here than at a Disney Resort so it's a great alternative. I recommend!
starstarstarstar Steve Tabib
We had a great time here. The room was clean and comfortable. The kids loved the bunk beds. We spent the day at Epcot and then came to this hotel. It was very easy to find and close to Epcot. We will definitely be back.
starstarstarstarstar Erin Haas
Comodo, cercano para traslado a los parques. Zona muy bonita y segura en Orlando.
starstarstarstarstar Patricia Palma
I have lodged in some Hyatt place and had no complain. I rate this place good because their staff are polite n service good but the fact that when I wake up in the middle of the night to study and/or to warm up a snack or get a cup of hot tea I have to leave the sixth floor all the way to the first floor lower level breakfast corner, just to use microwave sincethe hotel rooms don't have microwave is ridiculous. They charge up to $139 (if no discount)per night and the bed was giving me back ache . I had to check out the next day. Furnitures look old but okay. Some people will not care for the bed per preferences of hard and soft bed. But if I paid that much I expect a very good bed. If they can upgrade every other thing is fine.
starstarstar Mary Seth-Angolo
Excelente complejo. El departamento que nos tocó era pulcro y espacioso con una vista hermosa. Hay piscinas, parque de agua y actividades para todas las edades. Recomendado total.
starstarstarstarstar Paula Villagrán
Muy agradable la estadía en este hotel, tiene muy buenas piscinas y el parque de agua para mi hija fue increíble.Disfrutamos mucho. La atención, decoración y la limpieza estuvo de maravilla.
starstarstarstarstar Raquel Ninoska Carrasco
Ótimo hotel. Estrutura fantástica porém, fiquem atentos porq todas aquelas coisas maravilhosas, são pagas. Boliche eh pago, as bolas são para crianças, o parque aquático também é pago, 20 dólares por pessoa. Ou seja, vá sabendo que vai gastar até para respirar. . Great hotel.Fantastic structure however, stay tuned because all those wonderful things are paid for.Bowling is chargeable, balls are for children, the water park is chargeable, 20 dollars per person.In other words, know that you will spend even to breathe. .
starstarstarstarstar Alex Freitas
AWESOME! AWESOME! AWESOME! IT’S A MUST STAY LOCATION. WE DIDN’T EVEN HAVE TO LEAVE THE RESORT AND THE KIDS LOVED ALL THE ON PROPERTY WATER PARKS. LET ME CORRECT MYSELF BECAUSE WE DID HAVE TO GO TO THE MALL AND TOY STORE FOR SOME WATER TOYS. IT WAS A AWESOME TRIP FROM CONNECTICUT TO FLORIDA , I’M SO GLAD WE SAW THIS FLYER POSTED DURING OUR SUNDAY DRIVE IN VERMONT.
starstarstarstarstar DALLAS COWBOYS
Buen hotel, amplio y muy cómodo. Excelente desayuno, ambiente limpio y buena la comida y su presentación.
starstarstarstarstar Miguel Riglos Sáenz
Recomendado! Habitación y baño limpio, las camas y almohadas cómodas, no se escucha ruido del exterior en la habitación. El desayuno muy completo y rico. Se exige el uso de mascarilla.
starstarstarstarstar Irene Salom
I have been an owner at Westgate Lakes for nearly 20 years, this is one of the best places to stay with a family or large group. The rooms are very spacious and have every amenity you’ll need from home, including a washer and dryer and full kitchen. I stayed in an updated villa, but some of the appliances are still old. The washer and dryer in my villa took double the time to dry a small amount of clothes. Overall, it’s a great place to stay even if you decide to take a day off from the them parks, there’s plenty to do at this resort, it’s located extremely close to Universal Studios and about a 15 minute drive from Disney. If you have a large family or group this is a great place to stay.
starstarstarstarstar Derrick Grant
El hotel y las habitaciones muy buenas y la ubicación también pero el desayuno pésimo. Si por el COVID no pueden dar un buen servicio y lo entiendo, por favor supriman el servicio de desayuno pero no ofendan la marca Hyatt
starstarstar Roberto Mellicovsky
The time shares and vacation promotions are a scam. Do not come here looking to save money. This is my opinion but I went and experienced it myself. Save yourself the headache and stay far away from this place. The resorts are luxurious and beautiful. They try to convince you that their successful business is something that will bring you success by partnering but trust me, you will only add to their success by doing so, not yours!
star Adam
Habitaciones ok amplias , no tomen en cuenta el desayuno muy deficiente aprovechando el cv19 para tener alta ocupación movimiento en lobby y no cumplir con un buen desayuno todos los dias lo mismo sin variedad , buena ubicación
starstar Pablo Nigro
Quartos grandes e confortáveis.Mas estão precisando de uma atualização. Mas para famílias é muito bom. Cobram para usar a academia. Tem um mercadinho na propriedade muito útil para caso precise algum a coisa como artigos de higiene etc tem desde pães e mantimentos mas o preço é 3 vezes mais caro que o Walmart que fica 1,5 km do Resort. Também não sei porque mas o sinal da T-Mobile é muito baixo. Mas é uma ótima opção para famílias perto de tudo.
starstarstarstar Antonio L F Neto
Covid PPE protocols in place for all common areas and restaurants.
starstarstarstar flsmilin
Muy bien todo! No te cobran el estacionamiento, raro en la zona, no te cobran el servicio de resort que todos cobran, y haces uso de todo normalmente, además hay máquina de hielo en cada piso, y también cuarto de lavado con lavarropas y secarropas que trabaja con monedas, muy económico! Es un hotel nuevo, todo está espectacular, el desayuno es excelente, cuidado que son estrictos con el horario de corte del desayuno, 10 minutos antes empiezan a levantar todo. Tiene un Starbucks dentro que te salva. Está muy bien ubicado el hotel, hay de todo cerca! Muy recomendable! Volveremos al mismo hotel sin dudas!!!
starstarstarstarstar Luis Escobar
Hotel bien ubicado, excelente relación precio-confort, habitación muy cómoda, agradable y buen servicio de limpieza. Buen trato del personal. El hotel está en una zona de restaurantes y servicios que se les puede acceder a pie. Excelente para pasar unos días en Orlando en familia.
starstarstarstarstar Pedro Miranda
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