Great Hotel, extremely clean and spacious! Has Starbucks and a Great Restaurant inside, located on the beach overlooking the ocean! I'm Looking forward to returning. The Manager was super amazing! So why 4 stars?... because of my check in and check out experience, not having my rooms upon arrival, and overcharging of one day and one room. Having to stay an hour to rectify the situation, just to find out it wasn't. It took almost a week to receive my correct refund.
What they should have done was added points to my reward card for the inconvenience.
starstarstarstar Amazing Parent
We had an awesome 2 night stay. Hotel lobby was a bit hard to find but other than that great place. This hotel is right on the ocean. Rooms extremely clean and beautifully designed. Staff very attentive and friendly. Breakfast was fully stocked for us and Starbucks was located right in the lobby. Had a restaurant/bar that has some amazing food. Shocked by the bad reviews but we would totally stay here again. Great place!
starstarstarstarstar brianna steel
We had an amazing experience here! We arrived early and had requested an early check-in. (Reservation for a room with two queens because a king wasn’t available at the time of the reservation).However, our room wasn’t ready. We weren’t upset by that as we understand early check-in is a special request and many things can effect that. After 30 minutes, I thought to ask if a different room was available. A king room was available and they got us right in at the same rate as our reservation! The room was amazing with an incredible ocean view of Revere Beach! Everything was clean and had all the items we needed. The hotel has a Starbucks and a restaurant on-site and offers complimentary breakfast in the morning. I’d stay here again!
starstarstarstarstar Stephani Roohani
Just Great! We just spent two night at the SpringHill Suites and had a great experienced.
We requested an early checking prior to our arrival ( Ambassador Elite here ) but sadly we were not allowed…
Other than that everything was great, room was comfortable and cleaned with partial ocean view. Hotel common areas were fine and and restaurant food was delicious.
Overall costumer service was good always polite and very attentive to the hotel guests.
Location was perfect!!! Right next to the train station Wonderland and you can get to Boston downtown in less than 18min for less than $3 one way.
Hotel parking $15 per day!
starstarstarstar Liliana Zilka
Hotel is new and very modern with an Starbucks in the lobby, parking is easy and location is super nice in front of the beach. There is a train station right there. Staff super helpful and nice. The only thing was not nice was the breakfast. The staff was doing a magnificent job they were working so hard but wasn't not enough, only one toaster was available for more that 50 people and table with chair to hold maybe 25 people. the hotel needs to accommodate this issue as soon as possible. The other issue was that was not enough food to served everybody at the same time. Staff was going in and out to get more food every 1 minute and sometimes gave just 1 item per customer, I tried to get 2 cheese & egg sandwich and they said no because they were trying to save for everybody. I think a hotel that charged almost $300.00 per night can do better. Milk for kids was not always available. but again the staff was doing an incredible job. They were doing the best they could with the resources given. Overall hotel is good.
starstarstarstar ADIANIZ FERRERA
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