This beautiful resort in a secluded island 🏝 is operated by a Canadian company using Cuban cheap labor and certainly the great staff that works in it deserves better wages. #DontTravelToCuba
star Orestes M.
Javier and Maria, thank you. best Butler team! From special room surprises and personalized notes to our customized breakfast in bed to accommodate our 6 am departure, thank you for always having such warm smiles.
Ray at the charcoal grill, great guy and great chef. Thank you.
Alejandro, thank you, from entertaining, to table tennis, 4 hand pool-side massages and a spontaneous sunset Beach party... Thank you for being you.
Alejandro, el jefe, thank you, from the lobster and salmon dinners, seamless covid testing, amazing staff ready to help anytime, it was all perfect for our short stay. It stems from leadership, and it's very clear that you're personality and demeanor flows from the top down - THANK YOU for having an amazing team.
I could list many more staff who made it their goal to ensure my wife and I were always satisfied and accommodated all of our requests with a smile.
Perfect white sandy beach, perfect ocean water, great Beach and pool atmosphere with entertainment (and quiet areas for down time).
THANK YOU
starstarstarstarstar Ramy Morcos
We just returned from 1 week at the Royalton CSM. It was a lovely resort. Very beautiful grounds, pool and the beach was absolutely stunning. Cuba has the most beautiful beaches in the Caribbean,bar none. The staff were incredible, so friendly,attentive and filled with gratitude. Truly, all the staff were amazing. Our butlers, Maria Rosa and Javier went out of their way to ensure everything was perfect. The GM, Alejandro was also great. He checked in daily to see how we were doing. I have been to Cuba 7 times and truthfully, I am easy to please and never have much to complain about. A beautiful beach is pretty well all I need but this resort was by far the nicest resort I have been to in Cuba. Very small but that was welcome! The food was great!! All a la Carte, which was a nice change from the usual buffets. Overall, really special place and I would 10/10 return. I would also add that staff and all the Cubans in general were very compliant with mask wearing and covid protocols. That was hit and miss with guests but never once did we feel uncomfortable or unsafe. They have clearly done a lot of work to help people return as safely as possible...we rented scooters for a day and went to the Wildlife refuge at the eastern tip of CSM and we recommend. The beach there was incredible and we didn't see a soul. I could go on and on...Thank you Royalton for an unforgettable and special week.
starstarstarstarstar jane arrizza
Just got back from my stay at the Royalton. The stay was nothing short of amazing. If you’re looking for a get away at a super nice resort, that is quiet bur also provides a lot of entertainment, then look no further.
Everyday at lunch they fire up a charcoal grill and cook a handful of different food. The whole red snapper was my go to every day. The beach has very fine white sand, and the clear turquoise water was like no other beach I’ve seen.
The variety of excursions were great - we did the day trip to Remedios and the Speed Boating which were both fantastic.
Last but definitely not least: the staff. From the servers to the hotel manager, everyone was extremely friendly and accommodating. Much of the staff remember you by your first name, which is very impressive with the amount of people they meet! Big shout out to Javier and Maria Rosa, who were assigned to take care of whatever we needed. Also to the manager Alex who always made sure guests were enjoying their stay.
Will certainly be my go to next time I plan a trip. Cuba Libre!!!
starstarstarstarstar Jonny Marks
It starts from the front desk customer service to all of the staff, and back up to management, total 5 Stars quality.
You cannot get treated as well anywhere around the world. Fun, friendly, entertaining, safe environment, during the pandemic.
You truly pay for what you get.
starstarstarstarstar Billy Abner
Muito bom lugar para relaxar junto ao mar não mais de 3 dias. Equipe amigável, boa e generosa comida. Cuidado com más aventuras na reserva com agências de corretagem. Internet sorvido.
starstarstarstar Giuseppe Demarzio
O lugar é bonito, tranquilo e isolado. A estrutura é novo, moderno e bem conservados. A equipe é muito legal. As piscinas são grandes e impecável. Todo o edifício há mais de jantar. A parte terminal termina em uma praia maravilhosa com um mar de sonho (o verdadeiro mar do Caribe). Até mesmo o pessoal no bar da praia é sempre simpática e prestativa. Perto do complexo há uma pequena praça com lojas para uma compra, enquanto '. Um lugar perfeito para relaxar e desfrutar de um mar entre as mais belas do planeta. Certamente recomendado se você quiser relaxar e tanto mar azul-turquesa.
starstarstarstarstar Salvo Salvo
Trabalhadores maravilhosos, lugar perfeito para descansar e aproveitar o sol. Desvantagem: picadas de Jejenes, inseto caribenho que nos deixou muitas picadas. Mas o bom tratamento e a deliciosa comida neutralizam isso.
starstarstarstarstar María M.Garay
Trabajadores maravillosos, lugar perfecto para descansar y disfrutar del sol. Inconveniente: picaduras de Jejenes, un insecto caribeño que nos ha dejado muchas picaduras. Pero el buen trato y lo rica que estaba la comida lo contrarresta.
starstarstarstarstar María M.Garay
Hotel muito bom, praia maravilhosa, muito verde e ambiente, comida média mas 24 horas por dia, quartos ok, não há hotel por perto
starstarstarstarstar Autotanker Wynajem I SprzedaŻ Naczep Cystern
Um dos nossos favoritos de um par de resorts na área. Excelente equipe e a praia é linda. Obrigado por mais um feriado maravilhoso. :)
starstarstarstarstar F T
One of our favorite of a couple of resorts in the area. Great staff and the beach is beautiful. Thank you for another wonderful holiday. :)
starstarstarstarstar F T
Resort bastante surpreendente para o que pagamos. Pegamos um quarto standard e não acreditamos no serviço que recebemos. A equipe foi muito atenciosa e saiu de seu caminho para ajudá-lo a aproveitar suas férias. Certifique-se de dar gorjeta a eles diariamente. Eles não esperam isso, mas vai durar muito.As piscinas eram limpas e os bares estavam sempre abastecidos. O churrasco ao ar livre perto da piscina central é a melhor comida do resort, em minha opinião. O café perto do lobby era um de nossos lugares favoritos. Eles faziam todos os tipos de cafés diferentes com licor. Eu recomendo o café espanhol.A praia era incrível e eles servem deliciosas quesadillas no almoço todos os dias. Estava um pouco ventoso enquanto estávamos lá, então não conseguimos aproveitar os caiaques ou canoas ou qualquer coisa assim.Ao todo, eu definitivamente voltaria lá. eu espero estar lá novamente, mais cedo ou mais tarde.
starstarstarstarstar Jer
Pretty amazing resort for what we paid. We got a standard room and couldn’t believe the service we got. The staff were very accommodating and went out of their way to help you enjoy your vacation. Make sure you tip them daily. They don’t expect it but it’ll go a long way.
The pools were clean and the bars were always stocked. The outdoor BBQ near the centre pool is the best food at the resort in my opinion. The cafe near the lobby was one of our favourite spots. They made all sorts of different coffees with liquor. I recommend the Spanish coffee.
The beach was amazing and they serve delicious quesadillas at lunch everyday. It was a little windy while we were there so we didn’t get to enjoy the kayaks or canoes or anything like that.
All in all, I would definitely go back there. I hope
to be there again sooner than later.
starstarstarstarstar Jer
Depois de um começo tristemente ruim, chegando na chuva à noite, restaurantes fechando, moschitos no prato, cucarracha no banheiro, serviço de quarto decepcionante ... Os dias seguintes foram simplesmente fantásticos. Para ser um 5 estrelas deluxe pequenos detalhes a serem revistos, mas estando em Cuba você não pode esperar um padrão europeu. O quarto é muito espaçoso, cama confortável, banheiro muito confortável e chuveiro. A praia é um paraíso! Dou algumas informações úteis: quando há enxames de lindas sardinhas para ver por aí tem barracudas (também um show!), Mas ... Cuidado para tirar colares, anéis, fantasias brilhantes porque a barracuda confunde tudo que reluz com as costas de uma sardinha para que ataca. O Royalton tem 3 restaurantes à la carte, mas você pode facilmente ir para os buffets das 3 Memórias adjacentes sendo acompanhado pelo transporte gratuito simplesmente com o cartão / chave do seu quarto. Também na praia existe um serviço gratuito de passeio de catamarã (pequeno até 4 lugares no máximo); sendo snorkel na praia não muito bom você pode pedir (a 10 CUC por pessoa) para ser levado à extrema esquerda por uma hora onde há mais fauna de peixes porque há um recife (o recife de coral fica a 5 km de distância ...) . A única sugestão a dar à gerência como um bom italiano: se você apresentar massa no cardápio ela deve ser pelo menos "comestível", senão melhor não colocá-la ... No geral, porém, é uma estrutura muito boa!
starstarstarstar Fabydrone
Tivemos as melhores férias possíveis. Éramos um grupo de 8 e todos adoraram. Acordamos todos os dias com sorrisos no rosto, sabendo que dia incrível teremos. O GM, Cesar, também se certificou disso. Nunca conheci um GM que estivesse sempre por perto e atencioso com os hóspedes !!Nós amamos a ioga matinal seguida por aulas de água com instrutoras canadenses Cheryl e Renee. Nós não esperávamos ter professores treinados profissionais no resort, o que prova que este resort faz de tudo para se destacar de outros resorts!O serviço foi excelente; nunca esperou por uma bebida. O pessoal sempre novo! Antonio na lanchonete foi acima e além com seu sorriso e serviço. As pizzas à beira da piscina eram de morrer !!Nós amamos as noites no lobby, especialmente a banda de rock! Agora temos um novo resort Fav e só gostaria de poder estar lá agora!
starstarstarstarstar Cp
Acabamos de regresar de Cuba, el penúltimo destino fue el Royalton. Lo primero decir que en todas las opiniones que he leido anteriores el director siempre responde igual , según él,gracias a las opiniones han podido subsanar todos los problemas, pues debò decir que no he visto que los problemasque se han descrito anteriorment esten subsanados... Llegamos el jueves dia 1 de Agosto , nos dieron una habitación que solo entrar desprendia un olor espantoso ahumedady a otros olores indescriptibles, las puertas de la terraza no cerraban, cojines , sofàs , cortinas...con manchas y descosidos. Los albornoces de baño ennegrecidos y con manchurrones. El aire acondicionado no estaba en funcionamiento. El mayordomo que debia acompañarnos a la entrada del ressort para explicarnos todo el funcionamiento de las instalaciones y acompañarnos a la habitacion, no aparecio hasta que ya llevabamos algun tiempo en la habitacion a la que nos llevo el conserje con las maletas.Una vez aparecio, le dijimos que nos canviara la habitación pero en el piso superior, al estar las puertas de la terrazasin cierre y rotas creimos que seria más seguro dado que allí podia acceder qualquiera, y éste lo puso en conocimiento de recepccion. Finalmente nos la canviaron con algunas reticencias , aunque posteriormente pudimos ver que el ressort estaba practicamente vacio. La nueva habitacion se encontraba más o menos en el mismo estado, solo que no olia y el aire acondicionado se encontraba en marcha y por tanto nos dimos por satisfechos. Las comidas y cenas sin ninguna variación,tardandomás que mucho entre plato y plato.El último dia la cerveza en el almuerzo totalment desbrabada hasta el punto que la pareja que se encontraba situada en la mesa de al lado la dejaron en la mesa. El lavabo justo al lado del restaurante de un sucio indescriptible y que prefiero no recordar al igual que el del snack y encima con dos señoras situadas en la puerta esperando la propina por la “limpieza” (increïble). Eso sí, la piscina y los jardines muy cuidados. Lo peor lo vivimos el último dia cuando “nuestro mayordomo “ apostado en el camino hacia recepción donde nos dirigiamos , nos pregunta si hemos roto un espejo de la habitación, con mucha paciència y calma le respondimos que no habiamos sido nosotros y que el primer dia ya lo apreciamos roto (como si fuera lo único roto), el hombre insistió y nosotros le dejamos claro que NO habiamos sido nosotros.Salimos de excursión y al volver la señora de la limpieza nos estaba esperando;se metió en nuestra habitación (despues de llamar a la puerta) con una factura en la mano exigiendo con muy malos modos que pagaramos el importe (51 cuc), asegurando que sí habiamos sido nosotros los causantes del cristal roto, ya que ella antes de irse un par de dias de permiso, no estaba roto y que la habitacion no la habia ocupado nadie anteriormente.Sus palabras fueron, “tienen que firmar , ir a recepción y pagar”. Ante las malas palabras de la señora y la insistència de poner en duda nuestra versión me sentiindignada, me puse a llorar de impotència y de los extraños y desagradables dias que estabamos pasando. La señora comunico nuestra negativa y nosotros nos dirigimos a recepción , allí nos encontramos con el director, que parando el golpe nos dijo que todo estaba solucionado, que habia sido un mal entendido y no hacia falta que pagaramos el espejo. El disgusto fué máximo , por ponernos en duda insistentemente y por las formas de unos y otros empleados.Eso si, el director nos ofreció no tener que abandonar la habitación como estaba estipulado a las 14 h , y poderlo hacer aa las 15h , justo la hora de nuestra marcha, le conteste que estabamos deseando salir de allí, fué horroroso. Esto es lo más destacable, pero me dejo muchos más detalles. Desde luego no cumple, ni de lejos,los estandares europeos en cuanto a lo que se espera de un 5 estrellas. Lo mejor de todo, la playa,genial. De vez en cuando pasaban los pelícanos volando al ras, un espectáculo precioso.
star Flavia Castaño
Fuimos un grupo de seis amigos después de estar unos días visitando La Habana, Viñales y Trinidad. Desde el primer momento nos atendieron genial, llegamos unas horas antes del Check-in y nos recibieron sin ningún problema, dejamos nuestro equipaje y nos fuimos a disfrutar del resort. Al ser un resort de unas 120 habitaciones se nota qué es para disfrutar. Nos asignaron un asistente para resolver nuestras dudas y ayudarnos a disfrutar aún más del espacio, nuestros asistentes fueron Katia y Diego, desde primera hora nospreguntaban y se interesaban de nuestra estancia. Los camareros nos atendieron genial siempre atentos y con buen humor. El desayuno era buffet y era muy variado. Para comer picamos algo en el bar de la playa, dónde podías usar las sombrillas y tumbonas en primera línea de playa. Pero los días que estuvimos comimos en el snack bar, allí para comer había un grill, y el cocinero, alias "El Quema Puercos" domina el grill de una manera magistral, gracias por alimentarnos esos días que estuvimos allí! Conocimos a Salua, la directora residente que estuvo atenta en cada momento para ver que nuestra estancia fuera perfecta preocupándose de cada detalle, muchas gracias por todo! Y otro punto que nos gustó fue la animación! El equipo de animación fue de matrícula, dirigido por Sosa! Ambientaban bastante y hacía que la gente se involucrara y se lo pasara genial. Han sido unos días geniales que solo puedo recomendar a todo el mundo.
starstarstarstarstar Rafael Ángel Segura Giraldo
El Royalton siempre será un acierto. Por sus instalaciones: desde la recepción, bares, piscinas, la playa, la habitación... Todo era un lujo. Y por su personal: Elizabeth (limpieza), Diana y Lester (mayordomos), Antonio (chef), Daniel y Missel (camareros), Omar y Ángel (animación) y muchos más. Todos nos habéis tratado genial. Hemos estado encantados los días que pasamos ahí. Ojalá nos volvamos a encontrar.
starstarstarstarstar Anxo Martínez
Excellent friendly service and calming atmosphere. The only negative thing is the rooms are dated and require some rework.
starstarstarstarstar Geoffrey Gamble
There are two different things that made our vacation perfect: the resort and the people working here. You will get a 5 stars resort with clean and large rooms, the best food and unlimited drinks. Also the beach is perfect with beautiful white sand and turquoise water. But the most important is the service you get from the people working here, to make your vacation memorable. I will mention Alexis and Maria, the two butlers who took care of us, because at Royalton you will get a royal treatment. Everything that we needed was possible because of their permanent assistance, and they went above and beyond to make us consider coming back to Royalton. Also Dario was preparing the best cocktails and Marisol was the best server at the snack restaurant. The beach cocktails were so good and an extra bonus was getting them on the beach!Everybody was doing their best to accommodate us. Kudos to the gardeners who were keeping a nice and clean garden on the property. So the 5 stars belong to each and every employee who works here, thank you so much for your efforts and dedication! We will definitely come back!Ruxandra and Alex
starstarstarstarstar Ruxandra Tomescu
Had an amazing experience at the Royalton. The staff are incredibly friendly and attentive, and the beach was stunning. I can't wait to return!
starstarstarstarstar Crystal Reinhard
We had the best vacation ever possible. We were a party of 8 and everyone absolutely loved it. We woke up everyday with smiles on our face knowing what an amazing day we we’re going to have.The GM, Cesar, made sure of that as well. I have never met a GM who was always around and attentive to guests!!We loved the morning yoga followed by aqua classes with Canadian trainer instructors Cheryl and Renee. We did not expect to have pro trained teachers at the resort so this proves this resort goes above and beyond to stand out from other resorts!Service was outstanding; never waited for a drink. The staff always new! Antonio at snack bar went above and beyond with his smile and service. The pizzas by the pool were to die for!!We loved evenings in the lobby especially the rock band! We now have a new fav resort and only wish we could be there now!!
starstarstarstarstar Cp
We were very impressed by the staff. Shout outs to our Butlers Javier and Micheal, we were in complex 10. Shout outs to the barkeep at Sunset Bar Jose. Shout out to our Housekeeping staff Kenia.
starstarstar Cindy Cousineau
Absolutely beautiful resort, stunning beach and really great food and service by the staff. Loved this place and would go back tomorrow if I could!
starstarstarstarstar Tracy Rogers
Great all-inclusive, it's a small resort. Rooms are nice and clean. Limited options for food, but it's a great quiet resort for couples.
starstarstarstar Kirsten Waitman
El top de los resorts de cayo Santa María. Todo incluido atípico (servicio a la carta en lugar de buffet, vasos de plástico reutilizables en piscina, atención excepcional de todo el personal). Coctelería de calidad. 122 hab lo hacen un resort tranquilo donde disfrutar de unas instalaciones y una playa de 10.
starstarstarstarstar Gemma Alvarez Planas
Un sitio fantástico. Gente muy amable y buenos profesionales. Es el mejor hotel de los Cayos de Cuba.
starstarstarstarstar Nando
Un lugar de excelente buena atención y tranquilidad paz absoluta
starstarstarstarstar Maximiliano González
Amazing hotel and fantastic staff. Confortable and extremely clean rooms. Was fortunate to have the beach view-point, which was beautiful. As a vegan, I thought it would be difficult for me to get proper food, but because of the very respectful, friendly and accomodating hotel manager, he told the chefs to treat me well. The food was really delicious. Royalton is THE place to stay in Cayo Santa Maria.
starstarstarstarstar Rajit
We had an awesome trip...great staff...best upper pool bar bartenders. The beach is so silky soft and white. The ocean was so beautiful and the pelicans were fun to watch.We will be going back every year from now on. Having a butler was cool!
starstarstarstarstar Sherri Rutten
Hotel solo para adultos, las playas son hermosas. Estuve en agosto del 2016 y el mar era como una piscina gigante, super tranquilo...Lugar encantador. El paraíso en la tierra.
starstarstarstarstar Patricia Natalia Alé
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