Atendimento 5* Qualidade do serviço Vista maravilhosa da sala de jantar
starstarstarstarstar Jose Caridade
Muito simpáticos Óptimo serviço Recomendo
starstarstarstarstar rui manuel Costa
Staff excelente, bar do 19 piso vale a pena conhecer
starstarstarstarstar Luis Martins
Excelente staff, quartos muito limpos e confortáveis. Experiência a repetir.
starstarstarstarstar Nuno Miranda
Ola, Mais uma vez, gostaríamos de agradecer à equipa do hotel pelo seu acolhimento, profissionalismo e apoio neste delicado período sanitário. O quarto era muito confortável e perfeito para esta curta estadia de 12 a 14 de Fevereiro, e o pessoal estava sempre muito atento. Esta é a nossa segunda estadia neste hotel, e sentimo-nos muito bem lá, e voltaremos sempre que precisarmos de um hotel nesta cidade tão especial para nós. Parabens a toda a equipa e até logo !!!
starstarstarstarstar shirley Suarez garcia
Colaboradores profissionais e extremamente simpáticos e atenciosos. Quartos espaçosos e com excelente vista. Pequeno almoço variado e de boa qualidade.
starstarstarstarstar João Luís
Fomos na noite de Natal cear, foi um jantar de consoada diferente mas uma ótima experiência. O vosso staff é inexcedível de simpatia. Recomendo vivamente uma visita ao vosso hotel.
starstarstarstarstar Manuel Bronze
Nice hotel everything was perfect clean. Very comfortable a bed and modern rooms. Service and reception also very friendly and helpfully.
starstarstarstarstar Michał Banasiak
as tostas mistas eram muito fracas so para nao falar que lhes faltava manteiga por cima o empregado cassio tentou defender o hotel mas eu so dou 2 estrelas sao todos uns mal criadoes
starstar Catarina Ara Jo Ferraz
Estancia magnífica, personal súper amable Vistas estupendas en el comedor donde dan los desayunos
starstarstarstarstar Isabel Velasco
La atención al cliente muy buena, Carlos de recepción nos atendió muy bien,nos solucionó un problema con el aire acondicionado que no iba bien super rápido y nos regalaron el desayuno por las molestias,muy agradables y atentos todo el personal, la única pega las camas són muy duras y no se duerme muy bien. Instalaciones correctas no pudimos disfrutar del spa por elcovid, pero usamos la piscina climatizada.
starstarstarstar The Ghost Midas
Very luxurious, great staff and amazing gym on the basement.
starstarstarstarstar Artur Meireles
Fantástico hotel con todas las comodidades de su categoría. Habitaciones amplias y perfectamente equipadas, totalmente insonorizadas. Nos dieron una habitación de categoría superior a la contratada. Piscina cubierta y spa espectacular. El sitio ideal para relajarse y desconectar después de visitar la bonita ciudad de Oporto. Todo el personal del hotel fue súper amable con nosotros y trataron en todo de momento de que nos sintiéramos como en casa. Tiene una piscina muy agradable y un spa espectacular en el sótano que es un regalo para los sentidos.Encantados con la estancia!!
starstarstarstarstar Rosa Roca
Excellent hotel and service, cannot commend enough during our stay for the Nation's League.
starstarstarstarstar Harry Limby
Excellent hotel. Location very accessible for sightseeing. Staff very helpful and friendly. Extremely clean rooms. Would recommend.
starstarstarstarstar karen Ramos
One of the worst experiences we have had till date. First they said hotel reserves the right to offer any kind of bed though we booked for a room with king size bed. After much conversations they allotted us a room. The carpets were extremely dirty - room was dark, broken mirror and very unkempt. On complaining, the reservation team showed us other rooms which were equally bad but we settled for a slightly better experience room. Upon settling down we realized that the AC was not working. On calling up room service we were advised to open the window if AC is not working. We went down to the reception and requested a mechanic to come but no one turned up. Ordered food at around 9.30pm and got the food (a soup and sandwich) delivered to room at 10.45pm. This hotel does not deserve a 5 star rating in any case with untrained and unprofessional service and completely worn out rooms. PS: we found another family with exactly similar and worse complaints. Also found the mini bar with stale drinks :(!!!
star Soumya Sivadas
Probably the worse "5 stars" hotel I have ever been too, it is very far behind its stars - I have been better welcomed in hostels! 1. The elevator will upset you big time 2. It takes ages at the reception (the poor ladies are only two..) 3. Some of the staff were not very polite and respectful 4. The food at the rooftop restaurant was absolutely disgusting (I could honestly elaborate but I'd need to write more) 5. If breakfast isn't included it costs 15 euros. They have an "express breakfast" at 6 euros but very poor and starting at 8 am so quite late 6. They charge you 15 euros for 1 night at the parking (and 10 sometimes I didn't understand) 7. They make you pay for the swimming pool cap. I could go on but basically: they will try to scam you in every possible way they can having you paying for everything without delivering a good quality in exchange (whether it's a service or hardware or food...). Super bad experience. Will never return there.
star Anthony Regnier
The hotel was very relaxing and enjoyable. I booked a standard room, which was very spacious and clean. The staff were super friendly and helpful; always answering questions with a smile! It was my birthday on one of the days I stayed, and the hotel staff surprised me with cake and a lovely note in my room. I absolutely loved the surprise, and it was a very nice touch! One of the best things there was an unlimited use of the jacuzzi, Sauna, Steam room, Swimming Pool, and the Gym, which were for free! I only needed to pay for a swimming hat which cost 3 Euros. The breakfast was superb, with a variety of choices! The location was perfect and ideal! For the city centre, and the beach, you could use a public transport, which costs 2 euros per person, or you could get a taxi. There's plenty of public transports that were nearby, and there was a supermarket right next to the hotel, with a currency exchange inside the supermarket.
Strongly recommend this hotel, as it's very family friendly!
starstarstarstarstar Tamara Kassim
Aunque no te alojes en el hotel hay que subir a tomar algo en su terraza. On vistas realmente increíbles.
starstarstarstar Adolfo Neira
Encantada con el hotel!Cuidan hasta el mínimo detalle y te ponen agua y cafe en la habitación todos los dias. Muy limpios y el personal amable.
starstarstarstarstar Daniela kimberly
Lugar semi lujo, algo alejado del centro. 360 view. Muy interesante para ver atardecer.
starstarstarstar BernabÉ Pozo Mengual
Un paseíllo hasta el centro la verdad, pero está genial..cómodo , espacioso ,buen Buffet de desayuno..ofreceuna piscina interior de uso gratuito y te reciben con una Copita de Porto en la terraza superior con vistas sobre la ciudad
starstarstarstarstar Marimen Alvarez Cifuentes
As you approach this beautiful 5* hotel you will be welcomed at the entrance by the friendly staff and you can feel the luxurious customer service from the start of your stay. The hotel has a luxurious reception area and 5* service including luggage delivered to your room, guest room service and cleaning twice a day. The hotel is located just 30-40 minute walk from the centre of porto town and there is the option to get a taxi. The coast is also a (45 minutes) walk or taxi (7 minutes), where you can enjoy the pleasant beach. The hotel offers food all day and evening and room service is a treat, ranging from around 15 euro for a starter / main course 20 – 30 euro. The breakfast is highly recommended and is of a very high standard, offering fresh salmon, healthy cereals, eggs, breads and hot food selection. The hotel rooms are luxurious, and extremely comfortable and include a separate bathroom and toilet room, a desk and chair, spa robe and slippers and comfortable bedding. A room with the city/sea view is also highly recommended, one of the best views imaginable from a hotel room. All rooms have access to a fast wifi which is a real bonus for anyone on business. The hotel offers facilities including gym, pool and spa which includes a steam room, shower with different features, indoor swimming pool, hot tub, treatments, relaxation area and a sauna. One of the most spectacular features is the terrace view, you can enjoy a well made cocktail while looking over Porto at sunset, something you have to experience! The staff in the hotel are extremely friendly and welcoming and speak english. A fantastic hotel, definitely worth staying on your trip to Porto.
starstarstarstarstar Reece Iveson Videography
Very nice hotel. The room is quite luxury with wooden style. Everything is well designed except television.
starstarstarstar Guy Wilhem Klinger
Great hotel, clean common areas and spacious rooms, special mention for the staff, helpful and always pending of guests.
starstarstarstarstar Leopoldo Segovia
Good top roof restaurant. Access to a the warm spa. Rooms have two bathrooms and the top down mirror.
starstarstarstarstar Faye Zhang
Personal muy amable, habitación amplia y cómoda. Buena cama y baño, buenas vistas. Pero algunos fallos de servicio imperdonables en un 5*: sin minibar por un error suyo, y sin tv durante dos días.
starstarstarstar Aurelio Hernández
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