If your booked to stay here I’d advise you to change it, if your thinking of booking to stay here don’t, book somewhere else!
We stayed here for one night as we often travel to London for a night out and to see a show and as it was our anniversary thought we’d stay somewhere nice!
We came back to get changed after being out for the day and the shower wasn’t working, no water pressure at all. Called the reception and they said they’d get someone to look at it so we had to go out without being able to shower and my wife couldn’t was her hair.
The next morning we called again as it was still the same the manager just wasn’t bothered we were about to check out and she said she’d find us a room where we could shower. Lack of customer service at this hotel is non existent!
The manager said words “because we’d booked through booking.com there was nothing she could do! She said she’d give me her business card to offer me 20% off, like I’d really want to stay there again.
So thank you to the Dilly for totally ruining our weekend. I’m normally quite balanced and no at times not everything goes like clockwork but it’s when something does go wrong you get a measure of the people you’ve decided to spend your money with and the service at The Dilly is dire.
So if you do decide not to follow my advice and book somewhere else just think if you have a problem, your wife can’t wash her hair on what was a supposed to be a lovely weekend and neither of you can have a shower the hotel will do nothing as their attitude to customers stinks. There are so many fabulous hotels in London but this one is way down the league at the bottom of the barrel!
star paul stanfield
Eleanor was amazing! She looked after us and even upgraded our room. Fantastic hotel, fantastic facilities and the steam room was amazing as was the pool !!! Excellent location too on top of everything. Thank you. We will be back!
starstarstarstarstar Adele Lock
Really lovely hotel. Its being refurbished in parts still and our room (519) had been freshly painted so looked really smart although the bathroom was yet to be done so was quite dated (shower over old enamel bath, pitted old-fashioned taps etc) but still perfectly functional.
The Terrace restaurant is a lovely location for a meal or just sitting chatting with a drink.
Breakfast was nice but the staff working must have been very new and seemed to be struggling, especially with the language and timings. Ours and other surrounding tables either didn't get their hot drinks till they had almost finished breakfast or they were missing milk etc.
Staff on reception very helpful and friendly.
starstarstarstar Sj Huxtable
I booked the Peter rabbit afternoon tea for me and my mum for Mother’s Day. We had a wonderful time with excellent service provided by Natalie. They even did special touches with a complimentary cake at the end and hand painted chocolates for my mum to take home. We will definitely be returning in the future as we had such a lovely day.
starstarstarstarstar Ellie Pope
I stayed for 1 night, my child enjoyed the peter rabbit afternoon tea and child friendly menus. It's only one of three pet friendly hotels I found with a pool, the squash courts and child friendly desserts make it the first choice out of those three.
For the adults the dinner menu is also nice but they do need to change the breakfast option as it's currently buffet only.
I was really impressed by the children's desserts, affordable and unique. We enjoyed this more so than the peter rabbit experience but both were great and unique to this hotel.
Just check with the restaurant and the chef that they are available on the day you plan to stay as we had to return another day for this.
There is a nice sized pool and steam room with squash courts and a gym. There are birthday packages included that make the stay more special at no extra cost just ask in advance. From balloons to a birthday plate and banners.
The location is good next to the rainforest cafe, China town and theatres. There is also swimming lessons within the hotel and another restaurant on the ground floor ideal for adults.
I'd rate my stay 8/10
starstarstar L
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