Nice room but...
I don’t know the guy’s name at the front desk when I checked in but he was rude, rushing to get my money give me a key and get me out. Didn’t tell me any information including about breakfast and due to covid I assume is why there was no info book in the room to tell me either so I missed the breakfast.
Also maybe tell people that guest have to pay for parking before we get there and I mean up front so I don’t have to search and click on links to find hidden charges for parking and whatever a holding fee is.
Lastly a key reader for the elevator? Really? So I can’t go checkout before going to my car in the parking garage and if it were to stop working like sometimes technology does your stuck on the top floors so I hope you can walk down stairs. God forbid you need an ambulance on a top floor there!
Makes me question the entire brand.
starstar Tiffany Shively
Just checked in, but I love it so far!
starstarstarstarstar Mike Smith
Brought my granddaughter back to school and stayed overnight in a very comfortable and relaxing room. Great shower and soft and great smelling sheets. Very helpful staff willing to go the extra mile to make us happy.
starstarstarstarstar Barbara Kane
Check in was a breeze, the hotel is clean, and the staff is wonderful to work with.
It wasn’t without some trouble though. I walked in to my room to find a problem only the have the staff fix it immediately. Aside from the minor inconvenience everything is as it should be. When things are handled this quickly and efficiently, apologies are appreciated but unnecessary.
They have earned my return business. Please keep up the good work.
starstarstarstarstar Cody Hale
Stayed here for the Iowa vs. Penn State game. What a great hotel. From our reservation specialist, Marlena, to the wonderful bartender and the girls at the front desk, I was sold. Great location. Very new and modern vibe. Love the lobby bar! We will definitely stay here again when Penn State comes again to Iowa City.
starstarstarstarstar Greg Miller
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