We have been travelling to Zihuatanejo and Ixtapa for close to 10 years now and never have we ever felt so much anxiety and disappointment than with our stay at Emporio Ixtapa. If what you are looking for is a loud resort, with thumping music and loud announcers from 8am to late at night, this is your place! You don't even need to leave your room, the music just follows you up, no need to have the window open (which you can only open a small crack)... Not to mention the constant construction within the hotel. If you're like us and want a relaxing, calm and quiet vacation, then this place is not for you. Don't get me wrong, the rooms were nice and relatively clean and the staff are very nice, but the loud music, loud announcers, loud guests, loud televisions in the lobby competing with other loud activities on the very small grounds of this hotel make it impossible to just sit down, relax and take in the ocean sounds without feeling like you're in a dance club during the entire day. We thought maybe it would die down a bit after the weekend... Nope. On the 4th day we decided that enough was enough and we packed our bags and left to stay at a hotel in Zihuatanejo at our own expense for the rest of our vacation. No thanks, we won't ever be back to that hotel!
starstar Jean-François Whissell
The hotel is small, clean, and nicely located. The beach is great. There was a variety of food options. My only suggestion would be to better train the staff. Very slow and unfriendly staff at the kitchen and bar areas.
starstarstar Monica P
Enjoyed every moment of it. The food is not all that amazing for the price... But it's ok.
starstarstarstarstar Joshua Hernandez
The hotel could be improved in many areas: bar, restaurants, customer service and the propriety. The city has being recovering from low occupation in the past couple of years but that doesn’t mean they cannot do nothing about their service.
Overall, for a short get away in the South Pacific in Mexico is good.
starstarstarstar Robespierre Reyes
We went with the kids and grandparents and everything worked out great. The outside area around the pool is small so no long distances for the kids and you are fast back in your room for whatever reason.
The main downside was the food. It was OK but by far nothing special. A mix of basic Mexican food and some standard pasta or meat dishes as can be found anywhere. I ended up eating fruit most of the time which as always in mexico was great. All in all a good bargain but nothing special if you want a luxurious holiday.
starstarstar C E
Spanish
English
Portuguese
French
Armenian
Italian
