Let’s starts with the only good thing. Location. That’s it. This hotel is located on the best beach in Isla Mujeres.
Everything else was terrible. The hotel rooms have not been updated in decades. We visited this hotel 18years ago and it was dated then, they have not done a single update EVER!
The rooms are dirty, the fixtures are rusting, the sheets and towels are cleaned but stained. It is gross.
There was spotty WiFi so we could not find a place to rebook.
As if this is not enough the gardeners come at midnight to do the gardening! They were hacking at trees and racking right outside our room all night.
The staff is over worked and under paid. They flat out told us when we complained that the owners are cheap and don’t care. They own the whole side of the island and make a ton of money from visiting tourists so why update anything.
Such a shame! Don’t believe the photos. The rooms will disappoint you.
star Johanna Voutounou
I stayed at this place from 14-19 July. It was the worst experience of my life. I have stayed at ordinary places before but this included terrible and unfriendly staff. I have never been spoken to rudely by hotel staff. The front desk staff was rude and super aggressive. I felt threatened and intimidated by their words and body language. I was alone at the time waiting for my friends to arrive. I almost felt that they would harm me.
Please don't book this place if you want a peaceful holiday.
star Pali Oberai
Unfortunately, this was very unpleasant experience, and I don't recommend this hotel at all. The room was filled with dead cocroaches bodies upon check-in.. 6 to be precise..another dying one the next day. Very unfriendly un welcoming staff.. the water they provide for drinking tasted very bad. Soft uncomfortable mattress. The only good thing really was the location.
starstar Karim Helmy
Great patio,,gardens, nice beach ,toilet wouldn't flush, had to fill pitcher by hand to flush no big deal in Mexico. Free breakfast waiters,not real friendly, probably don't get tipped.
starstarstarstar Michael Eder
Location wise, It’s great.
Everything else, horrible. Upon arrival we found stains on the bed, bugs on the floor, con webs everywhere. And sand all over the shower curtain.
We’ve stayed in tons of hotels and airbnbs all over Mexico and nothing was as bad as this.
Because you’re next to the beach, music is playing and raging till about 1-2 AM. So if
You are a light sleeper or with a family, good luck.
Female staff at front desk was always so nice and helpful. But something about the males working the front desk gave us attitude everytime we had a simple question. One male in particular just seemed like he hated everything and was grumpy all the time. He probably ruined the entire stay for us.
this male needs to learn customer service of he wants to work the hotel industry
star Amira Bakovic
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