Booked a reservation for Fri/ Sat night. Confirmed multiple times it was a ONE BEDROOM door closed suite at a rate of $289/night. Several weeks pass, I extended the stay Check in Thursday/ Out on Sunday. No rate or room change mentioned, so assumed still $289/night.
Fast forward to check in. The front desk person was RUDE. We checked into our room, was NOT a one bedroom as previously confirmed. They moved us into the requested room.
The next morning, I spoke with Shani who booked our reservation (lovely human btw) and she advised she would speak with management to get us a credit on our room. Management decides to ONLY credit one night.
We paid $1012 for the rooms
Received an $89 credit
We were quoted $867 for the room
Bottom line, make sure you book online, and note that any special room requests will probably cost you, regardless of what they say over the phone.
star Jessica B
Fantastic staff!! From check in through check-out, every single staff person was wonderful. Pet friendly hotel and the staff also heaped love on our pooch. Breakfast was GREAT!! We will certainly stay here again when visiting in the Dorval area. Thank you for a wonderful stay.
starstarstarstarstar Mark Tobin
The property itself was splendid in that it is a new hotel. If you are looking for a place where staff are warm ad welcoming, this is not it. The room was also small but for a night or two stay, it isn't the worst. I loved the area with the pool, waterslide and jacuzzi so for that reason they get three stars. Be aware that this place is near to the highway so you will have to deal with that noise. Breakfast had no labels...it was a vegetarian's nightmare as the potatoes were touching the pork. The lady serving the food was not much of a help and was not pleasant.
starstarstar Edtricia
Great service, we turned up very late but they were quick and accomodating. The first night there my toddler was having trouble sleeping after a very long drive, and the front desk attendant offered my husband a boardroom to let her run around in after seeing them walking around. My older kids loved the pool, and according to my six year old, you have the BEST waterslide. My 9 year old is already asking to come back. Great breakfast and clean rooms. Also really nice pillows.
starstarstarstarstar Peggy Danson
What an awful place. They newly opened but already horrible reviews including this!!
Please brush up everything what you need to improve (too bad it’s already brought up!!). Especially front desk staff!!!
If it goes like this, this hotel will be closed within an year
Please make your best effort to make it better (a lot better)
star Noah
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