The check-in process was easy enough; however, I opted for a late-check out via the app several months before my stay. Upon check-in, I inquired about late-check out. I was told the latest I could check out was 12:00 without inquiring a fee. However, my coworker was told the latest they could check out without inquiring an extra fee was 2:00 (both of us were not loyalty members of Marriott). The conflicting information ended up not being a big deal, as I had to change my flight and left before 11:00 am anyway. However, some staff training needs to happen so everyone is on the same page. The bellhops were also very helpful! They helped me load everything into my Uber and thanked me for my stay.
Cleaning and overall room service was very nice. My room was thoroughly made and reset everyday. The room cleaning staff was very friendly and we mutually greeted each other everyday in the hallways. Additionally, the front desk promptly helped me get more complimentary coffee delivered to my room.
The outside bar and pool on floor 5 was lively and well-kept. It had a great vibe. All bar and pool staff were friendly. The outdoor bar staff even let me and four other coworkers have an evening table for about hour, even though we didn't have a reservation.
starstarstarstarstar A Mexican Pizza
Es un buen hotel
starstarstarstarstar Werner Cabnal
Shout out to Nicole who works at the Edge! She was super nice and friendly. After a long day of pure chaos, she went above and beyond to make sure we are good. Thank you so much once again for everything Nicole!
starstarstarstarstar hira khan
Good location, nice lobby and the corner restaurant on site was pretty good. We got avocado toast and beef burger. Both were spot on.
The rooms can use an update. The carpet in particular was a bit worn. However, the shower was great (powerful shower head). The bed was very comfortable.
starstarstarstar Sara Xi
Eu estava lá para uma convenção. Minha esposa gostava de ir ao spa e à área da piscina. Ela recebeu uma massagem um dia e achou isso fantástico. Passei todo o meu tempo em salas de conferência. Os quartos eram bons. A instalação pode lidar com conferências muito grandes do que eu poderia dizer. A comida que eles forneceram para as refeições das pessoas da conferência (café da manhã e almoço) era boa. Nós também fomos para a área do restaurante do hotel para algumas das nossas refeições e isso foi muito bom também. Eles têm um bar de canto externo agradável que sempre foi bem atendido. É totalmente coberto para que possa ser durante todo o ano, eu diria. Muitas coisas ao redor do hotel se você quiser ir a lugares diferentes para comer ou beber. Todos aqueles estavam a uma curta distância.
starstarstarstarstar John Maulin
I was there for a convention. My wife enjoyed going to the spa and pool area. She got a massage one day and thought that was fantastic. I spent all my time in conference rooms. The rooms were fine. The facility can handle very large conferences from what I could tell. The food that they provided for the conference people meals (breakfast and lunches) was good. We also went to the hotel restaurant area for some of our meals and that was very good too. They have a nice outside corner bar that was always well attended. It's fully covered so it can be year round I would assume. Lots of things around the hotel if you want to go to different places to eat or drink. All of those were within easy walking distance.
starstarstarstarstar John Maulin
JW has the best service with a smile.We stay here sometimes to get away.It's nice to get a call from downstairs asking "are you enjoying your stay". "is there anything else we can do for you".What you want when you want in a timely fashion with out being too ridiculous about it.Their signs say "ask for ice and we will bring it".They do no problem.If you order in room dining.It's there very promptly and fresh. If they can't do something they over compensate with something equal or far better value.It's clean all the time.And the beds or the most comfy in town.The shower steaming hot. And all the extra toiletries that make it like home.
starstarstarstarstar M Montoya (cl0zer)
The hotel is beautiful & has a restaurant & bar attached.Those working at the front desk met us in the lobby & walked to the desk to check us in.They couldn’t have been nicer.Everyone inside & at the restaurant was friendly & helpful. Unfortunately after arriving in our room, a couple of guests opened our door & came inside.My husband was sitting on the sofa & I was in the restroom. The guests had been given the same suite & keys!Just imagine our surprise & theirs!Those at the front desk handled it well. One other thing that was a little strange.When we arrived in our rental car, there were attendants waiting to open our doors which was very nice.However, they didn’t help us with suitcases.I pulled my big heavy bag out of the back myself.I assumed they would help as they do at other hotels. Other than these couple of mishaps we enjoyed the hotel.
starstarstarstar Carey Golden
Excelente e com restaurantes em volta
starstarstarstarstar Efrem Maranhao Filho
Banheiros ótimos; boa locomoção; forma bacana de andar pelos corredores e as salas são em sua maioria espaçosas.
starstarstarstarstar Felipe Rama
Estrutura ótima para convenções
starstarstarstarstar Gabriel Lopes
Apesar da boa qualidade dos quartos, o atendimento do staff do hotel é muito fraco, um hotel dessa qualidade - e com esse preço por noite - deveria ter um nível de atendimento acima de qualquer expectativa. Não tiveram - mais de uma vez - capacidade de chamar um taxi, onde uma das atendentes do CONCIERGE disse que seria melhor eu chamar um Uber. Da mesma forma o restaurante também tem atendimento fraco para os padrões do hotel. Enfim a estadia foi quase que obrigatória por conta do evento SXSW em Março/22, dificilmente ficarei lá novamente, apenas por outra "obrigação" .
starstar Wlamir Lino
Comfortable and spacious rooms which are well appointed but could maybe use a refresh soon. The property is immaculate and the hotel staff is very assiduous. The Starbucks in the hotel is handy for a quick coffee but seriously understaffed so you will wait a while. It's a business hotel, so it feels a bit corporate, but they do a very good job at what they do. No complaints at all and we would be happy to stay again.
starstarstarstar Jackie Verbowski
Hotel is modern and really nice interior. Room was nice with big windows and nice tub shower combo. Spa and bar/restaurant and room service was great. As was all the staff. Was a great business trip for SXSW.
I had an issue with a credit card hold that took awhile to resolve. But then Scott the general manager got in touch with me and was absolutely fantastic. He and his team helped me all they could to get it fixed and Scott was very apologetic and understanding.
The staff from top to bottom here are amazing and I’ll definitely return when I’m back in Austin.
starstarstarstar Robson Umdenstock
I always enjoy coming to the JW. During my most recent trip I was out in a room where I was facing the construction and it was very unpleasant.
I reached out to Seda and she was the most pleasant and helpful staff member. She did not hesitate to get me a better room immediately and bright the key to us. Sure provided also suggestions for great food around the area which we enjoyed.
Along with your water pressure, JW gets a 5 star from us. Thank you for being awesome.
starstarstarstarstar Robert Cox
Me gusta mucho. Felicidades.
starstarstarstarstar Gustavo Flores
Beware of the construction next door!! They placed my room RIGHT next to the construction. The first 24 hours I navigated my hotel room with my noise cancelling headphones because the noise was unbearable. After being unable to tough it out anymore I requested a room change, that was like pulling teeth. I'm aware it is not their construction, but as the hotel wasn't full, I'm unsure why I was placed in this room. Two treadmills were broken, and the heated pool was lukewarm. The location of the hotel is where the three stars come from. Just request to NOT be by the construction.
starstarstar Tiffany
Uma palavra para este hotel...Espetacular! A arquitetura e atenção aos detalhes é fabuloso! Tudo...até a decoração e iluminação foi bem pensado!As arandelas do banheiro são fantásticas! As cabeceiras das camas estão bem equipadas para o ambiente texano pelo qual eles estão se esforçando!O bar/lounge é relaxante com sua lareira artística! O serviço é ótimo! Cada funcionário faz um trabalho fantástico e está feliz por estar lá! Os quartos são muito limpos e frescos!A localização é insuperável! Bem no meio da melhor parte de Austin! Ótimos restaurantes a uma curta distância, bem como fantásticas pistas de corrida e ciclismo! Não posso dizer grandes coisas suficientes sobre este hotel!
starstarstarstarstar Katy Mullen
I had a great stay at the the JW Marriott Austin over the Super Bowl weekend. Before I even arrived, though, I got AMAZING service from Hunter. A couple of days before I arrived, I called the hotel to ask some general questions about the facilities. Hunter not only answered all of my questions, but also offered additional information that was very helpful. He was so kind and had a great - GREAT! - attitude. The funny thing is, I didn't even tell him that I was going to be in the hotel within that same week - or that I was coming to the hotel at all. He said something along the lines of, "I'm glad to be of service, if you ever decide to join us at that hotel." He had no idea until I asked for him when I was checking out, just to let him know that I appreciated how great his service was.Jared also did a great job with my check in and, when the bell man went back to the valet during my check-in, Jared brought my bags up to my room. And James was helpful during my check out.Service throughout my stay, from the valet folks to the in-room dining team, I was delighted with the service.I was also very, very happy with my room. I have titanium level status with Marriott so, frankly, I usually expect a room upgrade of some sort. I was not disappointed. The upgraded king room I was given on the 34th floor had so much space. And one thing I really, really loved wasthe water pressure and water temperature in the shower. It. Was. Awesome! And I'm the kind of person for whom bad water pressure and low temperature will spoil a stay. It's really important to me.I would definitely stay at the JW Austin again.
starstarstarstarstar Tanya Nebo
Great place! Very nice staff and great amenities!I also like how they don’t allow the homeless to enter like all the other hotels. Makes it a safe place for families! 5 stars.
starstarstarstarstar Devon Allen
One word for this hotel...Spectacular! The architecture and attention to detail is fabulous! Everything...even down to the decor and lighting has been well thought out!
The sconces in the bathroom are fantastic! The headboards on the beds are well-appointed for the Texas ambiance for which they are striving!
The bar/lounge is relaxing with it's artistic fireplace! The service is terrific! Every employee does a fantastic job and is happy to be there! The rooms are very clean and fresh!
The location can't be beat! Right in the middle of the best part of Austin! Great restaurants within walking distance as well as fantastic running and biking paths! Can't say enough great things about this hotel!
starstarstarstarstar Katy Mullen
I love this hotel. I stay here regularly on business in Austin and will continue to do so. The rooms are modern and very comfortable. I love the gym and the restaurant downstairs is awesome. Keep it up!!!
starstarstarstarstar Justin Cantrell
This hotel is amazing.The service is wonderful and the rooms are beautifully appointed.Everything seems to work well and the restaurants and lobby bar are excellent.I can't wait to stay here again.
starstarstarstarstar Anthony Mujica
La habitación cama dicha vista perfecto aún falta disponibilidad de restaurantes y lugares de snacks
starstarstarstarstar Edy Laverde Rojas
La comida estaba muy rica, el servicio fue excelente y a pesar de la cantidad de gente, no esperamos mucho por una mesa. —————-The food was delicious, the service was excellent, and despite the crowds, we didn't wait long for a table.
starstarstarstarstar Jacky Aviña
Extremadamente lujoso… muy centrico.. he escuchado muy buenas opiniones de los clientes..👍
starstarstarstarstar Arturo Raul Lozada Rodriguez
Nada
starstarstarstarstar Capela D Donne
Clean and has everything you would expect
starstarstarstarstar Wambua Mwanthi
Un Hotel que reúne todas las condiciones para ser de categoría.La habitación que me tocó,la 1106, tenía una vista increíble!!!! Además de ser súper espaciosa y completa(secador de pelos, ropa blanca, plancha, coffee maker, tv etc etc). Aire y calefacción regulable y una decoraciónmuy delicada y moderna. No utilicé la piscina pero desde mi habitación podía ver a la gente disfutando de un baño tanto en la tarde como en la noche, a pesar del clima que estaba frío. La ubicación es súper estratégica tanto para turistas como para personas que van por trabajo. Se puede caminar tranquilamente por la zona ya que está rodeado de varios bares, pubs y restaurantes.La única observación a tener en cuenta es que hay un Servicio de Valet Parking privado, por lo que si uno va en auto tiene que considerar éste costo extra.
starstarstarstarstar Agustina Samamé
Es un hotel espectacular!! Todo ahi es bueno...y llegas a sentirte como en tu propia casa. Sin palabras👍👍👍
starstarstarstarstar Yazmin Farez
Muy bien ubicado, lujoso y muy elegante. Tiene un centro de convenciones dentro por lo que siempre hay eventos. Las habitaciones son modernas y espaciosas y el personal muy atento. Esta muy bien ubicado para conocer Austin caminando.
starstarstarstarstar Federico Zani
This is an amazing hotel, it's so modern, well decorated, absolutetly great location (just a few minutes away from the Capitol by foot), and outstanding service. Great for staying the night, or even have a business meeting. ***TIP: Be sure to have a drink at the lobby, they have a very trendy bar.Este hotel es hermoso, es moderno, una decoración preciosa, y una locación inmejorable (esta a solo unos minutos a pie para llegar al Capitolio), y un servicio inmejorable. ***TIP: Si tienes tiempo, toma una bebida en el bar del lobby, es un lugar ideal para relajarse al final del día.
starstarstarstarstar Ana Villa
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