I pre-booked 3 rooms for a family with children. We got 2 remote rooms on the 5th floor and a third room on the 9th floor. They said there was no room together. Not good at all.
They also did not make the rooms and beds each day and said that they did not have manpower because of the corona virus.
At breakfast it was really crowded and the coffee machine didn't work.
Except for the location, not the most recommend
starstar Assaf Dagan
One of the worst hotels that I’ve been to، outdated , you can smell mold in bathroom shower, the air conditioning leeks ( although we changed the room twice) but it seems that the problem is in all the rooms , the pillow is so old and thin , some of the staff members was unfriendly after i told her that i need new towels and the house keeping never answers my calls( its was only 3:30 after noon ) she told me to pick up the towels from the reception!!! Imagine picking up towel from the hotel lobby while others is checking in.The only good thing is the location of the hotel.
starstar Salma Mubarak
During our first night here the air conditioner in our unit leaked. When it leaked it soaked my baby’s car seat/stroller. We couldn’t hit the City without the stroller so we were forced to leave the room a lot later than we wanted to as we had to dry the stroller with a blow dryer before going out. Not only this but the air conditioner stopped working and the leak was constant throughout the night. We brought the issue to management’s attention and they did nothing to accommodate us, no room change, no fix, no refund, nothing. I’m not one to complain, but this was pretty ridiculous. The location is great but the rooms and management are not. I suggest looking at Ruby Marie Hotel and Bar across the street to avoid any headaches. They have much better service and rooms.
Edit: I wasn’t able to upload my videos or photos so you’re just going to have to trust me on this. I suggest you avoid the headache and look elsewhere in the area.
star Fernando
Never again!
A/C didn't work, room was cleaned once in a week, after we asked daily, internet didn't work, only one elevator worked for 9 floors. Bathroom ceiling was covered in mold. Front desk personnel is not helpful at all. Would not recommend.
star Nancy Harvey
The hotel location is great, near attractions and Westbanhof (one of the main stations in Vienna). The view from the room was lovely which was unexpected!
The staff were very kind and welcoming. They kept our luggage after we had checked-out which was super helpful and allowed us to explore the city more freely before we had to head to the airport. The room was okay - the bed was comfortable, it has a mini-fridge, and the shower was very nice. It just needs a renovation so it looks more modern. However, for the money you pay, it's a pretty great deal. I will definitely stay here again.
starstarstarstarstar Dan Khaos
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