It is a decent budget hotel. It was relatively clean, the staff was mostly helpful, and the location was okay. We had booked a double queen room and they gave us a room with double beds. I asked for a change and they told us they had nothing available until the following night. It was a long rough night with 4 single adults in double beds! They offered us a breakfast voucher we couldn't use and changed our room later. It was not the best response to that situation, but it wasn't like they ignored us. All in all, it was a decent enough place to stay for a week.
starstarstar Kimberly Andersen
Please be aware that the hotel photos online are seriously dated. This hotel is in need of a major cleaning. My room way filthy. In only stayed one night and found another hotel. I kid you not when it tell you was about 1/3 inch of dust on everything. There was someone else's finger prints on the light switch I'm the bathroom in what I'm hoping was makeup and not feces. All the corners and floorboards had dust caked up on them. The carpet grossly stained. I can't believe a place so substandard is associated with Marriott.
star L Sapp
I stayed at this hotel recently expecting a great experience because you'd expect more from Sheraton. But it was anything but that. My room looked like it wasn't cleaned in months. There was dust everywhere, there was some water damage on ceiling, and barely any amenities. The only good thing about my stay was the hotel staff which is why I am giving it a two.
starstar Sumaiya
The staff are nice and there are some reasonable services. Nonetheless it is nothing like the pictures and the hotel looks like it hasn’t been touched in 10 years. My grandma who can’t even walk could do a better job at keeping this place clean. It’s so so disappointing in the reception there’s a microwave and I have no idea what it’s doing there other than for the employees to warm up their cup noodles. The chairs in the reception look like they are from my grandmas house. The air conditioning unit is louder than a space shuttle at takeoff and I feel like I’m living next to lawnmower. Anyway enough ranting… I’ll let the pictures do the work
Btw : the stuff on top of the door that looks like fluff is literally dust, the air vent is full of dust and the bathroom has stains on the ceiling. Anyway good luck to anyone staying here.
starstar Luc Biddle (Nalu)
I should have read reviews before booking, this hotel is nasty. I felt like everything I touched was greasy (I washed my hands 4 times in 1 hour after checking in) it looked like nothing was cleaned minus sheets and towels.
I checked out within 2 hours of being there and the front desk didn’t ask why or if they could do anything so I’m guessing they get this a lot.
Honestly stayed in nicer budget hotels then this, and there are cheaper & MUCH nicer Marriotts down the road. Giving it two stars cause of location
starstar Julia Rosenthal
No complaints here. Located not far from Times Square. About a 15-20min walk. Rooms are smaller, but are clean and modern. Bed was comfy and shower was hot. Check-in was smooth and fast. No fridge in the room and there is a shared microwave downstairs.
starstarstarstarstar Mack Amorn
I would avoid this hotel…
It always feels a bit “not great” to write a negative review, but in this case I felt pretty compelled to do it as a warning for anyone else. Main reasons to avoid this hotel would be: The rooms are fine but my sheets were covered in what looks like previous blood stains, the gym had such a bad smell I walked in could stand there for three minutes and then had to leave, and the cleaning seem to be so cursory they forgot the previous guest clothes in the room. Now that I think there’s better places to stay in frankly expect a lot more from Sheraton.
The 2 stars is cause the staff are all pretty nice.
starstar Bryan Solar
DO NOT STAY HERE!!!!!!!!!!!!
WARNING!!!! The photos posted on their website are NOT AT ALL what the hotel looks like. It is FILTHY. THE RESTAURANT does not exist. The door is taped up with a black trash bag. Windows are broken. The dirty chairs in the lobby look like they came from a second-hand office store. The desk has a covid screen set up and there are waste cans near where you check in. They bring their supplies in from an area behind the so-called reception desk, so the elevators (which are also dirty and dented) are used constantly by staff and carts of cleaning people. The only good news is their cleaning people do show up. The rooms need a complete overhaul. Paint is chipped. My box mattress was falling apart. !!! The paper pull down window screen had holes in it. The television did not work -- only one channel came in and one news channel -- spotty. The carpet in the hallway was dirty. The safe did not work. My family stay in Marriott hotels very often and we love the brand. I was sad to see the was called a Bonvoy Marriott. SOMETHING NEEDS TO BE DONE! I MENTIONED ALL THIS TO THE STAFF AT THE FRONT AND GOT A BLANK STARE.
star Cindy Moore
We went to NYC for the Whitney Biennial and chose to stay here for the combination of its location and price. At $179 per night it was one of the more reasonably priced hotels in this part of Manhattan.
We received a text while still on the train that our room was ready early. This was much appreciated, even if we wouldn't arrive until after the regular check in time of 3 p.m. Check in staff was prompt and courteous.
The room was SMALL. No more than 12 x 12. Enough room for a king sized bed, two night stands, a desk and an armoire. There was just enough room to walk around the bed and that's about it. The room and bathroom were both clean and in good condition, though we did note that the door had a rather large gap around the frame.
We stayed only one night, and I would suggest that unless you're a solo traveler, one or two nights is about all you'd want to stay in a room this small. But it was perfect for our purposes.
Check out was as fast and courteous as check in.
starstarstarstar Brian Trotta
Great rates, friendly service & staff. Location is great if you have business between midtown and Chelsea, you can walk to everything. I gave 4 stars b/c the facilities are a bit dated. It's whatever, a Shearton 4 points, you get what you pay for...the rooms are quiet and comfortable!
starstarstarstarstar Peter Crofut
Nice hotel under the Marriott arm. Location was ideal for a conference I attended. Staff is friendly and helpful.
starstarstarstar Chris Dingus
Just got back from a girls trip to NYC and can't express how happy I am with our entire trip! I was a little nervous going into it reading some of the reviews on this hotel, but was very impressed with our stay and am glad I picked this hotel. When we first checked in David (I believe that was his name) was very welcoming and gave us a lot of tips/advice for navigating the city since we were first timers. The room was clean and had everything we needed. If you are staying multiple nights, the hotel isn't currently cleaning your room each day, but whenever we needed something the front desk gave it to us quickly. Beds were very comfortable and we had enough space for 4 of us to move around without bumping into each other very often. We requested rooms close to each other since we had two and the front desk was able to arrange that for us, as well as getting a fridge in each of our rooms. The hotel couldn't be more convenient for getting on the subway and exploring the city. It was close to several restaurants, a grocery store, and the subway. It was in a safe area and we never felt uncomfortable in the hotel. Prices were great too for the location and what you get. Would definitely stay again!
starstarstarstarstar Kelly Boyd
Overall the staff is great and efficient and friendly and made it a good experience. The beds are very comfortable and there were no stained sheets on our beds. It's a good deal for the price and all manhattan hotel rooms are small unless you are taking up residence at the Pierre. It can be a shock for first time visitors but space is limited in NYC. My issue is the mold/ mildew everywhere in the bathroom. It's on the ceiling, in the shower stall, over the door...it is NOT clean by covid standards or normal standards. You have a mold problem , it reeks in the basement , clearly and I have a lingering cough from the irritation of breathing it.
starstarstar Honey Beer
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Wonderful little hidden place. Love it even more now that it's part of the Marriott chain of hotels. The rooms along with the bathroom were clean. Note these are small hotel rooms, but then again, it's New York City, so small is to be expected. We were two adults and 10 year and 4 year old and we managed just fine. We were also fortunate to have spectacular views and seeing the sun set was just awesome.
starstarstarstarstar Anjali Loharuka
Horrible service , horrible staff, I️ wouldn’t stay here if it was my last day in earth. Checked in and actually left before I️ even thought of staying here . Bar was the worse , service was horrible hate it . Me and my friend love to spend money and it would never happen here ever!
star Brandon Wall
The hotel is not what shown in booking photos. We expected to find something at least clean (even more in Covid times). Room was dirty, not ventilated, bad smell. Towels smelled bad. Blankets didn’t feet bed and bed was bad done... untidy. Every day there were trash bags and dirty towel bags thrown at the corridors floor.
People smoking weed inside rooms ... so weed smell everywhere.
For $100 per night you could definitely find a better option. The only benefit is the location.
Definitely NOT RECOMMENDED.
star Delfina Crespo
It's exactly what you'd expect from a 3 star hotel. Room walls had stains. Some of the furniture had dust/ dirt. Where the air consider was the furniture was frankenstein again 3 star so it was expected. Bathroom door was tricky to close it was for the most part clean. The important areas at least. You get what you pay for and this was cheap 🤷🏻♂️. Quiet room on a high floor king bed. Thank you pandemic for the sweet deal during a snow storm.
starstarstar Xavier Sibre
The staff is friendly and helpful, but the hotel felt dirty and pretty run down. The rooms were so tiny. Maybe it’s a New York thing, but goodness the space is very tight. The coffee pot was broken, there wasn’t a breakfast option at all (free, paid, or room service). I booked a room here specifically for the amenities advertised, such as a bar and restaurant, but it was closed for our entire weekend stay. The location is pretty good with many things within walking distance and easy access to public transportation.
The parking options are not plentiful however and the lot the hotel contracts with was full and pretty pricey. For 24-hours it’s about $30, but that’s only if you do not leave the lot.
After driving around on a Friday afternoon for a couple hours searching desperately for a place to park, we spoke to a gentleman who works at the hotel. He offered free parking in front of the hotel (named commercial zone) for the evening, which we ended up being able to keep there for the entire weekend at no charge.
Note: if you’re a unfamiliar with how the parking in New York works, it is FREE nearly everywhere on weekends ONLY. Weekdays, however, it’s hard to find and very pricey ($30 is the cheapest I saw).
starstarstar Sheena Youngers
We had such a great stay over 6 nights here. Of all the hotels we've stayed in, this had a real 'being at home' feel! It's not the absolute fanciest hotel we've stayed in, best definitely it is the best hotel we've stayed in, and the best hotel experience we've had. The room was nice and peaceful, the window opened which is so good to get fresh air, and the bed was really really comfortable. All the staff are lovely too, Bennie on the front desk was amazing and always helped us in any way she could. Also the location was so good, walking to nearly anything we needed, plus right near a Wholefoods. We definitely recommend this place!!
starstarstarstarstar Gina Morley
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