First of all, there is no parking available at the hotel. The capacity is so small that you will likely not have a space. They don't make reservations and can't bother to estimate somehow when the space would be free based on guests' check out dates. A space at the parking outside if free costs 24 euro per day instead of 11 euro.
At the check in the young man at reception didn't know English. When my French boyfriend spoke French with him and inquired about parking and if it was safe to keep the car outside the hotel, the young man replied "it's safe here, it's not France!". We found this remark rude and uncalled for. At the same time the reception had an infestation of large flying ants swarming and landing on people. I dislike the insects in general, and had to stand there during the slowest check ever. No explanation or apology was recieved.
Further, during our stay, the cleaning ladies were very loud, very early. I understand that it's more fun to work when you can scream the latest news to a friend cleaning the room down the corridor, but my day doesn't necessarily have to start at the same time as the cleaning. After two days of staff refusing to speak English, on the check out, an old woman at the desk suddenly started to speak Englsih after I commented to my partner that this hotel was the worse one of the whole trip.
Aside from miserable service the hotel is run down and in misrepair. There is one power plug in the middle of the room
P.S. I hope this helps someone: it's 2 cigarette boxes plus 2 liters of spirits over 22% percent OR 3 litters of alcohol under 22% per adult person. Plus 900eur worth of goodies. They say its less cigarettes to scare you but it's tricky to find official info. Lucky stricken are 3.5 there against 7.2 eur per pack in the Netherlands. Eristoff vodka is around 6.5 eur here vs 8 in Spain vs 12 in France vs 15 in the Netherlands per litr. If you come via Spain just buy your alcohol there, less stress. Definetly worth going for electronics. They didn't check us on the way in or out by car. On the way out by the road towards France there were 3 customs officers standing around but all cars went freely. Enjoy your stay in Andorra! (Just for my sake not in that hotel😁)
star Tess Afanasyeva
Hotel has a good location, walking distance from center and main attractions but also in a quiet area. Personal was polite and respectful, offered a lot of information regarding our stay and were ready to address any complain we had. The room was very clean, same as the bathroom, also the view of the room was very nice, seeing the mountains in the distance. The bed was comfortable, had no issue to have a good sleep. Parking was free over the weekend. Overall a very good stay in Andorra, very good price quality ratio.
starstarstarstarstar Andrei Petrescu
Great location
Good value for money
Comfortable bed/room
starstarstarstar Chris Lee
Don't stay here! The staff here are generally unfriendly and rude. Especially the old guys that work the front desk. Not sure they even realize they are a hotel as they don't provide any sense of hospitality whatsoever. Any chance they get to NOT help you, or make your stay more difficult, they will take that opportunity.
We booked a room for a couple and they gave us 2 single beds pushed together. When we asked for a proper double bed they said they didn't have anything and were not very friendly or accommodating about it. Basically telling us it wasn't their fault and trying to shift blame to us.
They said there was parking available but didn't specify where we'd need to park so we ended up 25 euros to park it outside in the lot we thought was theirs. And when I asked why they didn't let me know to park inside, they said it was full anyways. Very unprofessional.
Not to mention, they wanted to charge us to use cutlery for our takeout!!
Avoid this place. I bet there are many nicer places to stay in Andorra.
star Adam Zlotnik
Overall good. Clean and neat. Rooms are cleaned for free every day. Breakfasts are fine, can take some meal with you as well. Good location in terms of skibus stops. The only problem as for skier - no specific dryer, heater in bathroom is not enough for boots and gloves. Also, elevator is often overloaded, have to go by feet.
starstarstarstar Bogdan Istrashkin
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