The room was very clean and comfortable. The receptionist we normally had contact with, usually in the morning was very polite, always with a smile and very helpful. Overall all the staff were excellent. The only two negative points were the air conditioning and Internet connection, both were poor in our room.
starstarstarstar M. JU
Lovely hotel, a little away from main resort but great escape
starstarstarstarstar Esther Caffrey
My sister and I had booked a weekend gateway, the cleanliness of the hotel is amazing. Breakfast too expensive for what you get, but overall it was a nice experience. However on the last night we’ve decided to hire a car and park it at the hotel parking, we got the keys but was never told that it’s 13€ per night, until the morning. Which isn’t nice as there no I for anywhere on reception in English regarding this.. very poor. When we spoke to the guy at the reception in the morning he was arguing with us that parking at hotels is chargeable all over the world… so I leave it there.. not impressed. The whole stay was ruined with this experience. Not coming back.
starstar Agata Jedynak
The guy at the front desk is extremely rude.We are currently staying at the hotel but we decided to leave earlier because what happened is unacceptable.We ordered food almost 2 hours ago because they don't have a restaurant for lunch and dinner and we kept waiting for the delivery.We called the place they said they delivered long time ago at front desk because they didn't let them in.NOBODY CALLED US from downstairs!I decided to dial 9 for reception even if we thought it would be impossible they did not tell us the food arrived.Actually it was Possible!The guy told me with a spiteful tone the food is there already 20 mins but we did not answer the phone.WHAT?The room we are in is like 10 m2 and the only thing you can do while waiting gor food is to lay down on the bed.I represent this to him and instead of apologize he told me "IF YOU DON'T LIKE IT JUST LEAVE"!!!! UNBELIEVABLE.OH yes we will leave but before that i felt the need to express all my disapointment.We came for the Sant Jordy celebration and in some way he ruined it for us.I hope I worked as manager in a four star hotel in Manhattan and i would have never tollerated this kind of behaviour from anyone.
star Alexandra Inn
The room is nice, the waitress in the restaurant was very friendly and helpful. The reception staff (one lady) was totally disinterested, and preferred to answer 3 phone calls before acknowledging me! The bar is a joke, I wanted a bottle of water, apparently there was none in the bar,luckily the lovely waitress was able to provide me with one! As for the food! I had pork cutletts that were overcooked ,tough and served in an insipid sauce!Don't waste your money, go down the street for a reasonably priced and tasty meal!!
starstar Marc Van Rensburg
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