The worst scariesthotel experience of my life andI am a frequent traveler. I've even traveled to Europe.All I can say is my complaint was taken very seriously by various departments I've spoken to.Please be careful and I would never stay here. The staff was creepily unprofessional and made false statements in order to steal my money.I had been warned about this hotel about 2 months ago and made the reservation by mistake.Such a disaster that I'll never forget.Pleaserun from this place and I've never made a complaint about a hotel after numerious stays all over the world. A pior experiência de hotel mais assustadora da minha vida e sou um viajante frequente. Eu até viajei para a Europa. Tudo o que posso dizer é que minha reclamação foi levada muito a sério por vários departamentos com os quais conversei. Por favor, tenha cuidado e eu nunca ficaria aqui. A equipe foi assustadoramente pouco profissional e fez declarações falsas para roubar meu dinheiro. Eu tinha sido avisado sobre este hotel há cerca de 2 meses e fiz a reserva por engano. Um desastre que nunca vou esquecer. Por favor, corra deste lugar e eu nunca fiz uma reclamação sobre um hotel depois de inúmeras estadias em todo o mundo.
star Amy
If I could give negative stars I would. From the front attendant to rooms, everything got worse. I got two rooms for my family. The ceilings in the room felt like they would fall down. Each room only had one towel each and when asked the front attendant she kept saying they don’t have anymore towels and check back in an hour. Come back in 2 hours, towels are in the drier and by that time it was time to check out. The hot water in the bathroom makes a loud noise and stops. Worst hotel experience. Avoid it at even if it is free. Se eu pudesse dar estrelas negativas, daria. Do recepcionista aos quartos, tudo piorou. Eu tenho dois quartos para minha família. Os tetos da sala pareciam que iriam cair. Cada quarto tinha apenas uma toalha cada e, quando perguntada à recepcionista, ela dizia que não tinha mais toalhas e voltava em uma hora. Volte em 2 horas, as toalhas estão na secadora e já era hora de fazer o check-out. A água quente no banheiro faz um barulho alto e para. Pior experiência hoteleira. Evite-o mesmo que seja gratuito.
star Nasir Hussain
If I could give negative stars I would. From the front attendant to rooms, everything got worse. I got two rooms for my family. The ceilings in the room felt like they would fall down. Each room only had one towel each and when asked the front attendant she kept saying they don’t have anymore towels and check back in an hour. Come back in 2 hours, towels are in the drier and by that time it was time to check out. The hot water in the bathroom makes a loud noise and stops. Worst hotel experience. Avoid it at even if it is free.
star Nasir Hussain
The worst scariesthotel experience of my life andI am a frequent traveler. I've even traveled to Europe.All I can say is my complaint was taken very seriously by various departments I've spoken to.Please be careful and I would never stay here. The staff was creepily unprofessional and made false statements in order to steal my money.I had been warned about this hotel about 2 months ago and made the reservation by mistake.Such a disaster that I'll never forget.Pleaserun from this place and I've never made a complaint about a hotel after numerious stays all over the world.
star Amy
I chose this hotel at random on the spur of the moment. I usually do some investigation and checking of reviews before selecting a location. Anyway, I was surprised when I entered the room. First, I was greeted with a very pleasant aroma, not stale or musty. The kitchenette (which I didn’t know was included) had a full sized refrigerator, microwave, stove and very stylish, stocked kitchen cabinets! The bathroom was stocked with Shampoo, Conditioner, Body Wash, Soap and towels. It was a roomy bathroom and the room itself was quite roomy with a large window and heavy light blocking curtains. There was a recliner, a dining chair and a rolling desk chair, so plenty of seating. The staff was pleasant and accommodating. The rate was very reasonable. I had absolutely no complaints and was very pleasantly surprised and extremely satisfied with my experience at this hotel. I would highly recommend to anyone who is not looking for expensive luxury hotels, but instead value in a nice, quiet, clean, updated, roomy, well-stocked and affordable place to stay. Elegí este hotel al azar en el calor del momento. Por lo general, investigo un poco y reviso las reseñas antes de seleccionar una ubicación. De todos modos, me sorprendí cuando entré en la habitación. Primero, me recibió un aroma muy agradable, no rancio ni mohoso. ¡La cocina (que no sabía que estaba incluida) tenía un refrigerador grande, un microondas, una estufa y gabinetes de cocina muy elegantes y bien surtidos! El baño estaba provisto de champú, acondicionador, gel de baño, jabón y toallas. Era un baño espacioso y la habitación en sí era bastante espaciosa con una ventana grande y cortinas pesadas que bloqueaban la luz. Había un sillón reclinable, una silla de comedor y una silla de escritorio con ruedas, así que muchos asientos. El personal era agradable y servicial. El precio era muy razonable. No tuve absolutamente ninguna queja y quedé muy gratamente sorprendido y muy satisfecho con mi experiencia en este hotel. Se lo recomendaría a cualquiera que no esté buscando hoteles de lujo caros, sino que valore un lugar agradable, tranquilo, limpio, actualizado, espacioso, bien abastecido y asequible para quedarse.
starstarstarstarstar Lisa Alfaro-Munday
I chose this hotel at random on the spur of the moment. I usually do some investigation and checking of reviews before selecting a location. Anyway, I was surprised when I entered the room. First, I was greeted with a very pleasant aroma, not stale or musty. The kitchenette (which I didn’t know was included) had a full sized refrigerator, microwave, stove and very stylish, stocked kitchen cabinets! The bathroom was stocked with Shampoo, Conditioner, Body Wash, Soap and towels. It was a roomy bathroom and the room itself was quite roomy with a large window and heavy light blocking curtains. There was a recliner, a dining chair and a rolling desk chair, so plenty of seating. The staff was pleasant and accommodating. The rate was very reasonable. I had absolutely no complaints and was very pleasantly surprised and extremely satisfied with my experience at this hotel. I would highly recommend to anyone who is not looking for expensive luxury hotels, but instead value in a nice, quiet, clean, updated, roomy, well-stocked and affordable place to stay. Eu escolhi este hotel aleatoriamente no calor do momento. Normalmente, faço algumas investigações e verificações de comentários antes de selecionar um local. De qualquer forma, fiquei surpreso quando entrei na sala. Primeiro, fui recebido com um aroma muito agradável, não velho ou mofado. A cozinha compacta (que eu não sabia que estava incluída) tinha uma geladeira grande, micro-ondas, fogão e armários de cozinha abastecidos e muito elegantes! O banheiro era abastecido com xampu, condicionador, sabonete, sabonete e toalhas. Era um banheiro espaçoso e o quarto em si era bastante espaçoso, com uma janela grande e pesadas cortinas que bloqueavam a luz. Havia uma poltrona reclinável, uma cadeira de jantar e uma cadeira giratória, com muitos lugares sentados. A equipe foi agradável e acolhedora. A taxa era muito razoável. Não tive absolutamente nenhuma reclamação e fiquei agradavelmente surpreso e extremamente satisfeito com minha experiência neste hotel. Eu recomendo para quem não está procurando hotéis de luxo caros, mas valoriza um lugar agradável, tranquilo, limpo, atualizado, espaçoso, bem abastecido e acessível para ficar.
starstarstarstarstar Lisa Alfaro-Munday
I chose this hotel at random on the spur of the moment. I usually do some investigation and checking of reviews before selecting a location. Anyway, I was surprised when I entered the room. First, I was greeted with a very pleasant aroma, not stale or musty. The kitchenette (which I didn’t know was included) had a full sized refrigerator, microwave, stove and very stylish, stocked kitchen cabinets! The bathroom was stocked with Shampoo, Conditioner, Body Wash, Soap and towels. It was a roomy bathroom and the room itself was quite roomy with a large window and heavy light blocking curtains. There was a recliner, a dining chair and a rolling desk chair, so plenty of seating. The staff was pleasant and accommodating. The rate was very reasonable. I had absolutely no complaints and was very pleasantly surprised and extremely satisfied with my experience at this hotel. I would highly recommend to anyone who is not looking for expensive luxury hotels, but instead value in a nice, quiet, clean, updated, roomy, well-stocked and affordable place to stay.
starstarstarstarstar Lisa Alfaro-Munday
Meets basic needs and I slept well. No housekeeping available during your stay whether you stay 2days or 30days…kitchen has 2 pots/bowls/plates and cutlery for 2persons. No other kitchen items are available.No extra towels or linen only even exchange and you have to dispose of own trash…no accessible entry door. Hopefully they’ll make some changes to their housing policies Atende às necessidades básicas e dormi bem. Não há serviço de limpeza disponível durante a sua estadia, quer fique 2 dias ou 30 dias… a cozinha tem 2 panelas/tigelas/pratos e talheres para 2 pessoas. Não há outros itens de cozinha disponíveis. Sem toalhas ou lençóis extras, apenas troca e você tem que descartar o próprio lixo ... sem porta de entrada acessível. Espero que eles façam algumas mudanças em suas políticas habitacionais
starstar Anna Edwards
They put me in a nasty room that smelledlike Dog Urineand had a flee in moving in the shower.I don'thaveany pets. So I was reallymad. They did me like that. They moved me to anotherroom immediately.They laundry room doesn'tlook as nice ad otherSonesta hotels. They have free washers and dryers. The lobbydidn't look all that well either. Eles me colocaram em um quarto nojento que cheirava a urina de cachorro e tinha uma fuga ao se mexer no chuveiro. Eu não tenho nenhum animal de estimação. Então eu estava realmente bravo. Eles me fizeram assim. Eles me mudaram para outro quarto imediatamente. Eles lavanderia não parece tão bom anúncio outros hotéis Sonesta. Eles têm lavadoras e secadoras gratuitas. O lobby também não parecia muito bom.
starstar Moni Roni
They put me in a nasty room that smelledlike Dog Urineand had a flee in moving in the shower.I don'thaveany pets. So I was reallymad. They did me like that. They moved me to anotherroom immediately.They laundry room doesn'tlook as nice ad otherSonesta hotels. They have free washers and dryers. The lobbydidn't look all that well either. Me pusieron en una habitación desagradable que olía a orina de perro y tenía una huida en movimiento en la ducha. No tengo mascotas. Así que estaba realmente enojado. Me hicieron así. Me trasladaron a otra habitación inmediatamente. La lavandería no se ve tan bien como otros hoteles Sonesta. Tienen lavadoras y secadoras gratuitas. El vestíbulo tampoco se veía tan bien.
starstar Moni Roni
Meets basic needs and I slept well. No housekeeping available during your stay whether you stay 2days or 30days…kitchen has 2 pots/bowls/plates and cutlery for 2persons. No other kitchen items are available.No extra towels or linen only even exchange and you have to dispose of own trash…no accessible entry door. Hopefully they’ll make some changes to their housing policies
starstar Anna Edwards
They put me in a nasty room that smelled like Dog Urine and had a flee in moving in the shower. I don't have any pets. So I was really mad. They did me like that. They moved me to another room immediately. They laundry room doesn't look as nice ad other Sonesta hotels. They have free washers and dryers. The lobby didn't look all that well either.
starstar Moni Roni
Outside looking in it is your typical 3 star hotel. Upon entering you are welcomed to the land of the living dead. My husband and I have visited Houston near Chinatown for over a year every month. This hotel is close and the rate is fair. The front desk staff was the best. The best we ever experienced anywhere. The rooms were always neat, clean, etc. Now the front desk staff members are rude, the hallways smelled like animal waste and we had to change rooms twice due to appliance issues. As far as what it cost to stay at this hotel I think it's fair. However a business should have staff who are supportive of it's progress and not it's demise. Would I stay again? Yes! Absolutely in hopes that someone who actually is involved with the progress of the property attempts to make changes. Afuera mirando hacia adentro se encuentra el típico hotel de 3 estrellas. Al entrar eres bienvenido a la tierra de los muertos vivientes. Mi esposo y yo hemos visitado Houston cerca de Chinatown durante más de un año cada mes. Este hotel está cerca y el precio es justo. El personal de recepción fue el mejor. Lo mejor que hemos experimentado en cualquier lugar. Las habitaciones siempre estaban ordenadas, limpias, etc. Ahora, los miembros del personal de recepción son groseros, los pasillos olían a desechos de animales y tuvimos que cambiar de habitación dos veces debido a problemas con los electrodomésticos. En cuanto a lo que cuesta alojarse en este hotel, creo que es justo. Sin embargo, una empresa debe tener personal que apoye su progreso y no su desaparición. ¿Me quedaría de nuevo? ¡Sí! Absolutamente con la esperanza de que alguien que realmente esté involucrado con el progreso de la propiedad intente realizar cambios.
star Kyler Van
Location amazing, but the staffing is unacceptable. Being in the hospitality business means you go above and beyond for the paying customer. Upon my recent stay I experienced the exact opposite. The front desk put emphasis on Not being professional. After being told I was expected to leave even though I paid for a weekend stay, I got in touch with the DOS. She explained to me she was no longer affiliated with that particular property but was so glad I called. After explaining she visited the property earlier that week to meet with staff, she advised me it was better to Not get in touch with the manager as I would get nowhere. Whenever employees are not well trained and professional, usually management is not far behind. She then gave me a number to get in touch with corporate, offered me to stay at one of the properties she was in charge of and apologized on their behalf several times. I will further pursue corporate to make sure action is taken. Localização incrível, mas a equipe é inaceitável. Estar no negócio de hospitalidade significa que você vai além do cliente pagante. Na minha recente estadia, experimentei exatamente o oposto. A recepção colocou ênfase em não ser profissional. Depois de ser informado de que eu deveria sair, embora eu pagasse por uma estadia de fim de semana, entrei em contato com o DOS. Ela me explicou que não era mais afiliada àquela propriedade em particular, mas ficou muito feliz por eu ter ligado. Depois de explicar que ela visitou a propriedade no início daquela semana para se encontrar com a equipe, ela me aconselhou que era melhor não entrar em contato com o gerente, pois eu não chegaria a lugar nenhum. Sempre que os funcionários não são bem treinados e profissionais, geralmente a gestão não fica muito atrás. Ela então me deu um número para entrar em contato com a empresa, ofereceu-me para ficar em uma das propriedades que ela cuidava e pediu desculpas em seu nome várias vezes. Vou prosseguir com a empresa para garantir que as medidas sejam tomadas.
star Gigi Domino
Outside looking in it is your typical 3 star hotel. Upon entering you are welcomed to the land of the living dead. My husband and I have visited Houston near Chinatown for over a year every month. This hotel is close and the rate is fair. The front desk staff was the best. The best we ever experienced anywhere. The rooms were always neat, clean, etc. Now the front desk staff members are rude, the hallways smelled like animal waste and we had to change rooms twice due to appliance issues. As far as what it cost to stay at this hotel I think it's fair. However a business should have staff who are supportive of it's progress and not it's demise. Would I stay again? Yes! Absolutely in hopes that someone who actually is involved with the progress of the property attempts to make changes. Fora olhando para dentro é o seu típico hotel de 3 estrelas. Ao entrar, você é recebido na terra dos mortos-vivos. Meu marido e eu visitamos Houston perto de Chinatown há mais de um ano todos os meses. Este hotel fica perto e a tarifa é justa. A equipe da recepção foi a melhor. O melhor que já experimentamos em qualquer lugar. Os quartos estavam sempre arrumados, limpos, etc. Agora, os membros da equipe da recepção são rudes, os corredores cheiravam a resíduos de animais e tivemos que mudar de quarto duas vezes devido a problemas de eletrodomésticos. Quanto ao custo para ficar neste hotel, acho justo. No entanto, uma empresa deve ter funcionários que apoiem seu progresso e não sua morte. Eu ficaria novamente? Sim! Absolutamente na esperança de que alguém que realmente esteja envolvido com o andamento da propriedade tente fazer alterações.
star Kyler Van
Location amazing, but the staffing is unacceptable. Being in the hospitality business means you go above and beyond for the paying customer. Upon my recent stay I experienced the exact opposite. The front desk put emphasis on Not being professional. After being told I was expected to leave even though I paid for a weekend stay, I got in touch with the DOS. She explained to me she was no longer affiliated with that particular property but was so glad I called. After explaining she visited the property earlier that week to meet with staff, she advised me it was better to Not get in touch with the manager as I would get nowhere. Whenever employees are not well trained and professional, usually management is not far behind. She then gave me a number to get in touch with corporate, offered me to stay at one of the properties she was in charge of and apologized on their behalf several times. I will further pursue corporate to make sure action is taken. Ubicación increíble, pero la dotación de personal es inaceptable. Estar en el negocio de la hospitalidad significa que va más allá para el cliente que paga. En mi reciente estadía experimenté exactamente lo contrario. La recepción puso énfasis en no ser profesional. Después de que me dijeron que se esperaba que me fuera a pesar de que pagué por una estadía de fin de semana, me puse en contacto con el DOS. Me explicó que ya no estaba afiliada a esa propiedad en particular, pero que estaba muy contenta de haberla llamado. Después de explicar que visitó la propiedad a principios de esa semana para reunirse con el personal, me aconsejó que era mejor no ponerse en contacto con el gerente ya que no llegaría a ninguna parte. Siempre que los empleados no estén bien capacitados y sean profesionales, la gerencia no se queda atrás. Luego me dio un número para ponerme en contacto con la empresa, me ofreció quedarme en una de las propiedades de las que estaba a cargo y se disculpó en su nombre varias veces. Seguiré adelante con la empresa para asegurarme de que se tomen medidas.
star Gigi Domino
Location amazing, but the staffing is unacceptable. Being in the hospitality business means you go above and beyond for the paying customer. Upon my recent stay I experienced the exact opposite. The front desk put emphasis on Not being professional. After being told I was expected to leave even though I paid for a weekend stay, I got in touch with the DOS. She explained to me she was no longer affiliated with that particular property but was so glad I called. After explaining she visited the property earlier that week to meet with staff, she advised me it was better to Not get in touch with the manager as I would get nowhere. Whenever employees are not well trained and professional, usually management is not far behind. She then gave me a number to get in touch with corporate, offered me to stay at one of the properties she was in charge of and apologized on their behalf several times. I will further pursue corporate to make sure action is taken.
star Gigi Domino
Outside looking in it is your typical 3 star hotel. Upon entering you are welcomed to the land of the living dead. My husband and I have visited Houston near Chinatown for over a year every month. This hotel is close and the rate is fair. The front desk staff was the best. The best we ever experienced anywhere. The rooms were always neat, clean, etc.
Now the front desk staff members are rude, the hallways smelled like animal waste and we had to change rooms twice due to appliance issues. As far as what it cost to stay at this hotel I think it's fair. However a business should have staff who are supportive of it's progress and not it's demise. Would I stay again? Yes! Absolutely in hopes that someone who actually is involved with the progress of the property attempts to make changes.
star Kyler Van
At first I was worried considering how the surrounding hotels had complaints about bugs, but during my stay I saw absolutely no bugs. There was plenty of parking. I didn't have any loud neighbors. My room was clean, equipped with stove and microwave as well as a big fridge. Bathroom had lots of shampoo, conditioner and body soap. A/C was glorious. I will definitely return. Al principio estaba preocupado considerando que los hoteles de los alrededores tenían quejas sobre errores, pero durante mi estadía no vi absolutamente ningún error. Había un montón de aparcamiento. No tenía vecinos ruidosos. Mi habitación estaba limpia, equipada con estufa y microondas, así como con una nevera grande. El baño tenía mucho champú, acondicionador y jabón corporal. El aire acondicionado era glorioso. Definitivamente regresaré.
starstarstarstarstar Luisa Avila
At first I was worried considering how the surrounding hotels had complaints about bugs, but during my stay I saw absolutely no bugs. There was plenty of parking. I didn't have any loud neighbors. My room was clean, equipped with stove and microwave as well as a big fridge. Bathroom had lots of shampoo, conditioner and body soap. A/C was glorious. I will definitely return. No começo eu estava preocupado considerando como os hotéis ao redor tinham reclamações sobre insetos, mas durante a minha estadia não vi absolutamente nenhum bug. Havia muito estacionamento. Eu não tinha vizinhos barulhentos. Meu quarto era limpo, equipado com fogão e microondas, bem como um grande frigorífico. O banheiro tinha muito xampu, condicionador e sabonete líquido. A/C foi glorioso. Eu definitivamente voltarei.
starstarstarstarstar Luisa Avila
At first I was worried considering how the surrounding hotels had complaints about bugs, but during my stay I saw absolutely no bugs. There was plenty of parking. I didn't have any loud neighbors. My room was clean, equipped with stove and microwave as well as a big fridge. Bathroom had lots of shampoo, conditioner and body soap. A/C was glorious. I will definitely return.
starstarstarstarstar luisa avila
Aceptable ,pero puede mejorar el servicio y limpieza
starstarstar Israel Montenegro
Es muy agradable y confortable
starstarstarstar Carlos Cerrillo
Está bueno para una noche
starstarstar Theknow 0
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