Frankly rather disappointed by the check that we come to make in the night of February 16 to 17, 2023.
We arrived around 3 am. After an extremely long flight.
Once we arrived I was told that my reservation had been cancelled? While the necessary funds were present on my account. Moreover the payment was to be made exclusively on the spot so I do not understand the principle of debiting my card before. But anyway, let's move on.
That's not the point, the most important point is the way the man at the reception welcomed us like a clean slate, allowing himself to snicker with his colleague and to blow when I asked for the payment to be divided into three.
Do you think it's normal to be welcomed in this way when my reservation has been made for several months?
As a result, a room was found for us but we were told not to settle down too much because tomorrow we will have to go to another room.
So we are not at all comfortable for this first night.
The error does not come from us, and he allows himself to put pressure on us on top of that.
Also, I have stayed in this hotel before in 2018 and I can tell you that the service was much better.
You are going to lose customers by welcoming them like this.
I am not satisfied at all.
starstar Najwa M
Good value for money and spacious rooms especially if you go to high floors. 24 hour coffeeshop that serves food and drinks. Helpful staff from reception, bellman and housekeeping. Free bus transportation to the beach and several malls
Breakfast is good but can improve
The pool is between 2 towers so it hardly gets sun.
Charging sockets are far from bed. They need to increase them.
starstarstarstarstar Joe Nabil
Godfrey in Garden Restaurant helped by accommodating my request for waffles to the back of house staff while servicing breakfast buffet (where waffles are not included). Notable customer service there, and throughout the hotel actually all of the staff maintains a high level of professionalism and courtesy.
However the rooms are slightly less quality than expected for a 4-star hotel. Slightly small, some older furniture and upholstery, some crumbling wood around the doorframes, and the courtesy refrigerator doesn't cool well.
starstarstarstar _aliased
Our room was nice and clean and The personal of the hotel was really kind. The pool is open until 22 which we really appreciated. There is a metro station in the nearby and there is also free parking for the guests. We had buffet dinner which considering the price was a convenient choice because there was always a rich salad bar two main courses some side dishes and also soup and dessert. The only thing is the speed of wifi which is really slow and you can’t even watch a movie online.
starstarstarstar Pantea
Lovely, clean and comfortable hotel. Exceptional staff - every single one of them. Great location with good public transport links. Lots of options for breakfast- french toast and omelettes were chef's kiss. Only feedback for improvement is that 3 different days when we tried to use steam room and sauna it wasn't working and was told spa facilities was down due to lack of staff. An operational spa facilities would have made the stay perfect.
starstarstarstarstar Rachel I
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